Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,001 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,001 reviews
April 11, 2018
Don’t sleep on the new guy! Daniel is new to Rogers, but has a great manner when working with him. He actually listens to you and tries hard to get you into a car you want and r Daniel is new to Rogers, but has a great manner when working with him. He actually listens to you and tries hard to get you into a car you want and realistic on what you can afford with your trade and various incentives. I didn’t feel like I was in a high pressure sale or being talked at. I felt comfortable in my choice and a happy owner of the Buick Encore! Thanks to the work of Daniel & his manager Kevin!! Manny was also an amazing Finance guy too. More
by CRAZYNCHICAGO1
Employees Worked With
Kevin Benavides, Manny Moreno, Daniel Methene
April 10, 2018
Patient and professional. I was shown several vehicles and test drove them, each car I saw I was impressed with, I asked questions and got good answers and was given a few sug I was shown several vehicles and test drove them, each car I saw I was impressed with, I asked questions and got good answers and was given a few suggestions. More
by Lexus
Employees Worked With
Daniel Methene
April 04, 2018
Wonderful Christopher was wonderful. He Made sure i walked out with a car that i actually liked. The process wasn't too long. Great customer service. Christopher was wonderful. He Made sure i walked out with a car that i actually liked. The process wasn't too long. Great customer service. More
by Adrienne Curtis
Employees Worked With
Christopher Bradley
April 02, 2018
Magical Associates I worked with Russell Cage. I really didn’t think I was gonna be able to get a car when I walk d in the door, but I drove out with a fully loaded SUV I worked with Russell Cage. I really didn’t think I was gonna be able to get a car when I walk d in the door, but I drove out with a fully loaded SUV with a protection package. More
by Erica D Folk
Employees Worked With
Manny Moreno, Russell Cage
March 31, 2018
Mario rocks!!!!! At first I was disappointed but I'm a happy customer. Mario & the Roger's team worked with me to get me in motion again. I'm forever grateful! At first I was disappointed but I'm a happy customer. Mario & the Roger's team worked with me to get me in motion again. I'm forever grateful! More
by Myishajw
Employees Worked With
Mario Ivey, Lorena Krzyzak, Manny Moreno
March 30, 2018
Great service They was very consistent and had my best interest ! Great place to get a car!.they made sure that i got a good car in my price range they are great sa They was very consistent and had my best interest ! Great place to get a car!.they made sure that i got a good car in my price range they are great salesman More
by Donnetta Bowdry
Employees Worked With
Brian Benavides, Russell Cage
March 30, 2018
2018 colorado Just got my new 2018 colorado from Rogers! I worked with Mario (manager) and Ramses (sales) and Lorena (finance shes the best!!!) Everyone from my fam Just got my new 2018 colorado from Rogers! I worked with Mario (manager) and Ramses (sales) and Lorena (finance shes the best!!!) Everyone from my family buys their cars here since 1999 best place to get your vehicle from as well as getting your service done. Overall 5 stars!!! More
by Kamil
Employees Worked With
Mario Tarchala, Ramses Mejias, Lorena Krzyzak
March 26, 2018
Good experience. Great car. I went into Rogers having a good idea of what I wanted, but Austin put me right in the car that was perfect for what I was asking. He knew what wanted I went into Rogers having a good idea of what I wanted, but Austin put me right in the car that was perfect for what I was asking. He knew what wanted and quickly matched me up with what I needed. The dearlship was busy on a Saturday so it felt the process was drawn out a little bit more than it needed, but at the end of the day, Rogers Auto Group was great and I would definitely recommend working with both Austin and Wally. More
by nar22
Employees Worked With
Wally Doleh, Austin Osa
March 24, 2018
If I could rate lower i would Let’s just say if you have not so good credit, turn around 1. I saw Allen on my first day - not very personable but he made it work. He did his job Let’s just say if you have not so good credit, turn around 1. I saw Allen on my first day - not very personable but he made it work. He did his job found me 2 lender. Told me the offer is good for 30 days. I came back in 6 and did everything he told me to do. Came back on his off day (why did I do that!) Also the manager that was working with him did a job well done also. I will give credit where credit is due. I wasn’t prepared when I came in. 2. I saw PJ 6 days later, work with and his manager. It was a disaster!!!! Pj told me I had average credit so Continuously running my credit wasn’t going to hurt it. I told him coming through the door I didn’t want them to run my credit anymore. Low and behold I got a notification while still in the office that they ran my credit. They had no lender no car and credit ran over and over. We redid everything over and the came up with nothing! 3. After it was clear I wasn’t getting a car that day the manager was totally rude and completely ignored me when I asked him why did he continue to run my credit when ask them not to and Allen and the other manager had already found 2 lenders. I gave them both the card that Allen had given me with the 2 lender offers on it . They completely ignored me . Moral of the story it maybe who you know when you go into this place but it’s not Pj or his manager Oh I went in on a Friday when I saw pj, so you may want to stay clear on that day More
by Unreal
Employees Worked With
Allen Washington, PJ Smith
March 24, 2018
P J Smith-Outstanding Customer Service Mr. Smith was very professional, through and did a great job of explaining the facts about the type of car we were interested in purchasing, He also d Mr. Smith was very professional, through and did a great job of explaining the facts about the type of car we were interested in purchasing, He also did a very good job of explaining the options that were available to us. We can in to purchase 1 car, but because of P J we ended up purchasing "2" cars. He was very helpful in answering all of questions and concerns. More
by Florine Powell
Employees Worked With
PJ Smith
