Napleton Downtown Chevrolet Buick GMC

Received my car on time. No problems and with courteous I have been going to this dealer for all my car service. I haven't experienced any problems No problems and with courteous I have been going to this dealer for all my car service. I haven't experienced any problems More

I have used this dealership for the last year getting my Tahoe 2022 serviced. They are great and I fully recommend using them. Tahoe 2022 serviced. They are great and I fully recommend using them. More

Service Department was very welcoming, friendly and professional. I received updates throughout the entire process. professional. I received updates throughout the entire process. More

Very good experience the technition advisor did what he said he do, had my car serviced in an hour, so far so good cleaned it and overall great experience. said he do, had my car serviced in an hour, so far so good cleaned it and overall great experience. More

Great service representative. He was friendly and explained everything to us. The representatives name is Todd Morrison. I will always ask for Todd. He was friendly and explained everything to us. The representatives name is Todd Morrison. I will always ask for Todd. More

Finally addressed problem after several visits Should have been resolved from first visit About Time have been resolved from first visit About Time More

Very informative they take there time and answer all your questions and give you advice on what to do i just wish they send out more coupons on there Services your questions and give you advice on what to do i just wish they send out more coupons on there Services More

Very friendly, clean, explain things to me I asked about my car things need to be done about my car things need to be done More

This is my third Hyundai Santa Fe that I’m purchasing from this dealership and this sales person was really awesome. I knew what I wanted. He knew what I wanted. He got what I wanted and it was smooth sa from this dealership and this sales person was really awesome. I knew what I wanted. He knew what I wanted. He got what I wanted and it was smooth sailing it didn’t. I didn’t have to stay in there all day. More

Waited more than 4 hours for brake inspection replacement and oil change, which is not reasonable. At least someone came to let me know the progress in the middle, but the status online kept permanent which and oil change, which is not reasonable. At least someone came to let me know the progress in the middle, but the status online kept permanent which has no progressive telling (I hope this can improve). Car wash wasn’t good after I got my car back (there were stains around the car) and I had to look for my own keys after. I was told that the price for the services were a fixed amount but there were not enough details about how they calculated them, because the total price was too exaggerated for these services. This caused me to think I was being paid more. I was expected a better service at the beginning since the greeting at start was great. However, I only got a call (this was because I kept looking at the staff for response) once during all these four hours wait. The guest service machine for drinks was also out of service and all I can help myself is just water (no one was there to work on fixing it or do anything). I was also told to be able to text the number when I am in the service hour to talk with staff, but there were no responses. If texting can’t communicate, please don’t tell the customer that they have this option. I know my feedback is long but I really want the dealer to take these in mind and give a reasonable feedback on my comments and make sure these concerns are addressed for future customers. Overall, I won’t say to not recommend this dealer to others, but improvements are needed (again, waited too long for the services). Thanks for reading. More