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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

Overview
Reviews
Vehicles
4.6
1,191 Reviews
Call Dealership (872) 225-3620
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2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,191 reviews

February 18, 2026

Excellent service and comfortable waiting area. My service advisor Todd was very knowledgeable and helpful in assisting me with my vehicle. The technician David took care of the maintenance needed More

by Poochie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Plachta Technician , Todd Morrison
Report | Print
Feb 18, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Hi Poochie, we're delighted to hear you had a positive experience with our team at Napleton Downtown Buick GMC! We’re glad Todd and David provided excellent service and a smooth maintenance process. We look forward to serving you again. Safe travels!

February 18, 2026

Great service and excellent customer service from G. N.C.Team members made me feel at home More

by Patricia Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Report | Print
February 06, 2026

Thorough and upfront with pricing and vehicle needs. Would recommend and have been a customer for 5 years More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Report | Print
Feb 09, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

JT, we truly appreciate your loyalty and your wonderful feedback! Thank you for choosing Napleton Downtown Buick GMC and for recommending us. We look forward to serving you for many more years!

February 05, 2026

I have always had good experiences here my car was taken in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Report | Print
Feb 05, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Dee, we're glad you had a seamless experience at Napleton Downtown Buick GMC. Your satisfaction is our priority, and we look forward to serving you again!

February 05, 2026

The service team at Napelton was attentive and quick to remedy the issue with my car. They were very kind and courteous. More

by yola959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Report | Print
Feb 05, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the awesome review! We're glad to hear our service team was attentive and quick to help. We hope to see you again at Napleton Downtown Buick GMC!

February 05, 2026

Mr.Andrell, very kind patient with me knowledgeable ,personable he may sure that I got the car that I wanted Thanks More

by Happy Sunday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrell Draper
Report | Print
Feb 06, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

We're so glad to hear about your excellent experience with Andrell! Thank you for choosing Napleton Downtown Buick GMC and enjoy your new car!

February 04, 2026

I received exceptional service from the service department at Napleton Downtown. Thanks again to Martin and Raul for your professionalism and willingness to assist me. More

by Toyiawilb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Turner, and Raul
Report | Print
Feb 04, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

We're so glad to see you had a great experience with Martin and Raul from our team, Toyia! Thank you for choosing Napleton Downtown Buick GMC and we hope to have you as a customer for life!

February 03, 2026

I have purchased several vehicles from this location from the same salesman Allen Washington who is very knowledgeable and professional More

by Kmjoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
Report | Print
Feb 03, 2026 -

Kmjoli responded

I have purchased several vehicles from this location from the same salesman Allen Washington who is very knowledgeable and professional

Feb 04, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thanks so much for the 5-star review of Napleton Downtown Buick GMC! Allen will appreciate your kind words.

January 31, 2026

Quick and professional. Clearly communicated the process, honest timelines. Mike made sure everything was taken care of, followed up with me. Highly recommend More

by prowell11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre, Brian Jones
Report | Print
Feb 02, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for this glowing review! We are thrilled to hear that Mike took excellent care of you. We truly appreciate your business and we hope to work with you in the future. - The Napleton Downtown Buick GMC Team

January 29, 2026

Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More

by Ajeane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd Morrison, James Gruman, Michael Acre, Manny Diaz
Report | Print
Jan 30, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

We aim to deliver solutions efficiently, so I am disheartened to learn about the continued issues with your speakers, CarPlay, and suspension. I want to provide the repairs and accommodations you need, so let's connect so that we may work toward resolutions together. I will look for your contact information, but please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago. Thank you.

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