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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

Overview
Reviews
Vehicles
4.5
1,081 Reviews
Call Dealership (872) 225-3620
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2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,081 reviews

August 01, 2025

Great workers, good experience other then being accommodating to the missing car mats in the car. More

by Mgawel63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deandre
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July 31, 2025

The Chevrolet Trax 2RS marks my third vehicle purchase from Napleton Downtown, and once again, their exceptional customer service exceeded my expectations. Big shout-out to Raphael Ebisi, who has assisted More

by pjones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael Ebiai, Edgar Orellana
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July 30, 2025

I’ve been doing business with Rogers / Napleton for over ten years both with purchasing and service department, in which, I have never been disappointed in the customer service work they have done. I will More

by Andrerobinso44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael
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Jul 30, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for ten years of loyalty and counting! We're pleased to know that our sales and service teams have earned your trust repeatedly over the years. All of us at Napleton Downtown Buick GMC look forward to serving you for many years and many miles to come!

July 30, 2025

I recently bought a car from this dealership, and my experience has been nothing short of amazing. When I first brought it in for a brake light issue, they not only fixed it but also pointed out another More

by Beestingsnails
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Acre
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Jul 30, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for recommending Napleton Downtown Buick GMC! We're so glad our team was thorough and professional, making your experience a positive one. We look forward to doing business with you for many years to come!

July 23, 2025

Very professional ,on time , courteous and knowledgeable of service required answered all questions explained all options available for my vehicle More

by michaelcalderone49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
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Jul 23, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We are grateful for your kind words and five-star review! It is terrific to hear that you had a professional, prompt, and informative experience with our team at Napleton Downtown Buick GMC. We are always here to help with any of your future automotive needs!

July 23, 2025

Issac helped me get a car! Great customer service and everyone else there was also very nice and helpful More

by Lupe rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac
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Jul 24, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Hi Lupe, we're glad Isaac and our team provided such helpful service. Thank you for choosing Napleton Downtown Buick GMC! Enjoy your new car!

July 17, 2025

Todd was my service advisor and he delivered! He tried to make me comfortable and cared for! He did deliver and would again 10/10 come again under his guidance and understanding! More

by Juan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
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Jul 18, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Juan, thank you for sharing your great review of Todd and the team! We appreciate your business and we hope to see you again at Napleton Downtown Buick GMC.

July 12, 2025

Service was fast and courteous Hector Cuevas handled my appointment Excellent employee credit to the dealership More

by Pquirino221@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas, Lissette Barrera
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Jul 14, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your wonderful review of Hector and the team! Your business is greatly appreciated by all of us here at Napleton Downtown Buick GMC and we hope to see you again down the road.

July 11, 2025

Excellent customer service Hector kept me informed. The person who sold me the car even stopped by to say hello. I love Napleton More

by Sashford55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Report | Print
Jul 14, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

This feedback means a lot to us! Thank you for choosing Napleton Downtown Buick GMC and for giving a shoutout to Hector and the team.

July 10, 2025

Received my car on time. No problems and with courteous I have been going to this dealer for all my car service. I haven't experienced any problems More

by thurmanj5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jul 10, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your great review of the team here at Napleton Downtown Buick GMC!

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