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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.6
1,030 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,030 reviews

April 14, 2025

Great service! Did not wait long at all. Clean service as well. Will continue to bring my vehicle here. More

by ammaryamro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Apr 14, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear you had a great experience with our team at Napleton Downtown Buick GMC. Thank you for your kind words and continued trust in us!

April 14, 2025

Mr. Hector Cuevas was very polite and courteous and friendly. He keep me posted about the status of my vehicle. My car was ready on the date that he promised. More

by connie-watkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who his team was but a give them all five stars., Hector Cuevas
Apr 15, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Connie, we're delighted to hear that Hector provided you with excellent service at Napleton Downtown Buick GMC. Thank you for sharing your experience and trusting us with your vehicle!

April 10, 2025

Kudos to my salesman, Raphael. Start to finish he was awesome during my purchase process. Raphael provided top-notch service. More

by fdhaynes
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Raphael, Michael Acre
Apr 10, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that Raphael provided you with top-notch service at Napleton Downtown Buick GMC! Thank you for sharing your positive experience, and enjoy your new vehicle!

April 03, 2025

Service was impeccable, timely, courteous. I liked the auto info on the advertisements. For those of us who are relatively ignorant about the workings of our cars, the graphics and explanati More

by Maya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Michael Acre
Apr 04, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Maya, we're delighted to hear that you enjoyed the service and found our auto info helpful at Napleton Downtown Buick GMC. We aim to make every visit informative and pleasant for all our customers!

April 02, 2025

I recently had an exceptional experience with Napleton Downtown. When my engine light came on March 27, I booked an appointment for the next day at 9:15 AM. Remarkably, my car was fixed before 10:20 AM, a More

by Vonkisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Apr 02, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Vonkisha, we're delighted to hear about your exceptional experience with Hector and the team at Napleton Downtown Buick GMC. It's great that we could get you back on the road so quickly! Thank you for recommending us!

March 30, 2025

I waited 5 hours and my truck still isn’t fixed. My backup camera is still lagging. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michele
Mar 31, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We apologize for the issue concerning your backup camera. Please reach out directly to chicagofeedback@napleton.autos so we can work toward a resolution together. Thank you.

March 29, 2025

Great service! ! Resolved the problem is minimal time. I highly recommend this dealership for service!! More

by Hickeyd1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman, Hector Cuevas
Mar 31, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that our team at Napleton Downtown Buick GMC provided you with great service and resolved your issue promptly! Thank you for recommending us, we truly appreciate it.

March 28, 2025

Mike is excellent in taking care of my car and very cordial. He kept me updated about the progress of repairs. More

by cvkumarmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Olsen/8884
Mar 31, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that Mike provided excellent service and kept you informed throughout the repair process at Napleton Downtown Buick GMC. Thank you for sharing your experience with us!

March 27, 2025

I found Mike to be extremely courteous, knowlegeable. He was so helpful and kind. My experience was like going to a big brother for help More

by Peggythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Mar 28, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Peggy, it's wonderful to hear that Mike made your experience at Napleton Downtown Buick GMC feel so welcoming and supportive. We appreciate your kind words!

March 25, 2025

Shoutout to Andrell and the finance guy whose name I can’t remember, but he worked really hard to get me the best deal. I wasn’t there super long, I felt like they really were trying to help me and not More

by amaris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrell Draper
Mar 26, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Amaris, it's wonderful to hear that Andrell and our team at Napleton Downtown Buick GMC made your first car-buying experience a positive one. Enjoy every moment with your new ride!

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