Napleton Clermont Chrysler Jeep Dodge - Service Center

I bought a brand new Dodge Ram 1500 from Napleton in Clermont FL. I've had nothing but problems with their service department. IF you can actually talk to someone and actually get any answers or a appo Clermont FL. I've had nothing but problems with their service department. IF you can actually talk to someone and actually get any answers or a appointment consider yourself lucky! I've called 4 times today to get a pretty costly repair done, twice I was told I'd get a call back. I never did. Once call I was told :they're all standing out front, that's why they're not answering the phones " the final time I was on hold for what seemed like 30 minutes. I have never had a good experience with Napleton. I would rather drive 50 miles to another dealer. More

My pick up truck is more than 30 days away from a warranty repair and the mechanic simply crashed it in traffic while testing my car. The dealership didn't care about me, they simply turned their bac warranty repair and the mechanic simply crashed it in traffic while testing my car. The dealership didn't care about me, they simply turned their backs on me and I had to solve the problem they created. The loss from the carfax report (20% depreciation on the value of the car) is all mine. More

Maria in service was terrific, she took care of my needs and went the extra mile and went the extra mile More

I would like to say an special thank to Tom Russo and Mr. James at Napleton Dodge dealership in Clermont on Highway 50, because he took his time and patience to figure it out how to install the stem valve in James at Napleton Dodge dealership in Clermont on Highway 50, because he took his time and patience to figure it out how to install the stem valve in my dually pickup truck 3500 I am a wheelchair vet and is no very easy for me to fix those thing by my self alone. Those valves is not plug and play it takes time and professional experience like Mr. James has to properly install those stem valves. Dodge Ram the manufacturer did not make easy at all when make this stem valves, But Mr. James fixed it all. Thanks again Napleton Dodge dealer for having a professional guy like Mr. James More

Jared Brochok is most informative and helpful. While we waited for our Alfa Romeo to be service, he kept us updated. Thank you very much for your attention to details, Jared!! While we waited for our Alfa Romeo to be service, he kept us updated. Thank you very much for your attention to details, Jared!! More

Sales department was great. Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be dropping the car off or waiting on the car. I specifically told her I’d be waiting. I get to my appointment and was told I had to leave it for 24 to 48 hours. Okay, if that’s the policy, I get that, but when I made the appointment that information was not provided. Aside from that, a software glad on a U Connect is a 15 minute process. I live an hour away, so this was a major inconvenience. I talked to the service manager and have never encountered a ruder individual in a customer service position. Needless to say, they have lost a customer for life. Back to Bill Bryan Dodge where they are up front about service expectations and always polite. More

Purchased new 2022 Ram 1500. There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention an There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention and they said they would check the tire pressure. I explained that the pressure was good and they did nothing to fix it. 2. The rear window leaked and I made an appointment and took the truck in and dropped it off to get it replaced. I was told it would take about three hours. After about five hours I received a call saying that they did not have the time to fix it that day and to come get the truck. I was told I could schedule the repair person to come to my house and replace the window. I scheduled the repair and the repair person was 4 hours late and after the repair was completed I noticed scratches on the back of the cab on my brand new truck. 3. A paint touch up kit came with the truck when Ipurchased it. I later found out that the wrong color was provided. I asked if I could just bring in one they provided with the truck and swap it for the correct color. When I brought it to the attention of the dealer I was told that they didn’t have the correct color in stock and if I brought the paint that I had to them they would order the color I needed. It is a 30 mile round trip to Napleton. So I asked if they could have the paint delivered to my house and they told me no! They expect me to drive 60 miles to correct their mistake. I have had to make 4 trips to Napleton for service repair issues in the first year of ownership and they want me to make two more. That would make it 360 miles driven to Napleton to correct their issues. Napleton has done nothing right since the sale. On top of all that they send out surveys after the service and when I gave them honest feedback I received calls from the personnel blaming me for impacting their bonuses and reviews with my survey inputs. More