Napleton Clermont Chrysler Jeep Dodge

Brooke C has made the car buying process as easy as can be. She was so attentive and was so amazing with communicating with me. I would recommend Brooke to everyone looking for a car! be. She was so attentive and was so amazing with communicating with me. I would recommend Brooke to everyone looking for a car! More

Deceptive advertising and I will be contacting the Florida Attorney Generals Office. I set an appointment to see a 2014 Town and Country advertised for $14888. On the phone I asked if the price was Florida Attorney Generals Office. I set an appointment to see a 2014 Town and Country advertised for $14888. On the phone I asked if the price was firm or could I negotiate a better deal. The girl on the phone told me that I could absolutely negotiate a better deal. When I showed up for my appointment the following day the vehicle was brought around by the salesman, Oscar, and it was filthy with pet hair throughout and he explained it was a new trade. I said ok and proceeded to look over and test drive the vehicle. I informed Oscar that I would like to buy the vehicle if we can agree on terms. He went to the managers and came back with a price of $16751 + $1131 (accessories) + $899 Dealer Services + $199 Dealer Fee. NO ACCESSORIES had been installed on the vehicle and the price was nearly $2k higher than the advertised online price. Oscar told me that they had made some repairs to the vehicle so the price had increased. I asked for the Repair Order. It showed an oil change and new front and rear brake pads. I said why is it advertised at a price of $14888 and then $2k higher for repairs upon bringing into inventory. Oscar stated that the repairs were just completed so they added to the price. ($2k vs $1K) I informed Oscar that I saw that the RO had a closed date of 2/2 and today was 2/6. I informed him that I was displeased and felt this was deceptive selling. I told him I wanted to speak to the manager. He then said "I think I can get them to put the price back to the advertised price". I again requested the manager. The manager would not come out. I then asked for my keys. (they appraised a car which I would trade but did not need to trade) I also asked for the sales managers card and told Oscar to tell the manager that I would be filing a complaint with the necessary boards. He came back with my keys and no card. The manager was Jeff Dennen. He never came out to address my situation like a grown man should. Instead a different manager by the name of Abraham came to me and asked if he could do anything for me and was willing to work the deal himself. I was not happy so I told him "no thank you". I went home, cooled down, and my wife told me to give them another chance. I went back and met with Abraham. He lowered the selling price to the advertised $14888 but still had $1131 fee attached to it. I asked what that was and he stated it was tire and wheel protection and maintenance. He told me a story about how it worked out for a customer of his who blew a tire and damaged a wheel. I told him that I was not interested in that service and just wanted to buy the van. He stated that he would call a manager higher up with him to request the removal of the extra insurance. He came back with a print out of their "back end screen" showing a $5k loss for them and tried to make me believe that was real. A fresh trade in with an extra $1k in insurance and they wanted me to believe they were losing that much. The only way that could be true is if they had paid $20k for the van on a trade in which any educated member of society could see that as an impossibility. Oscar was nice but not completely forthright, or gave answers he was unsure about. Oscar was very kind but he screwed up my perception of him during my second chance visit and trying make me believe they would be losing $5k if they removed the unnecessary insurance from the deal. As for Jeff Dennen, I do not have any words other than he should not be in a leadership position if he cannot face a challenge and is unwilling to address a dissatisfied customer. BTW I wasted a good 4 hours of my life today with a dishonest dealer. I am interested to see if the Attorney General will pay them a visit. More

Billy Patrick listened to all my requests. Didn't push things I didn't want. Found a perfect car, perfect test drive. Smooth, quick, easy purchase. Highly recommended. things I didn't want. Found a perfect car, perfect test drive. Smooth, quick, easy purchase. Highly recommended. More

Why is it we have to give even 1 star .When people inquire about a vehicle and make it very clear what is expected and it’s confirmed by the online sale associate only to change when you go there it’s inquire about a vehicle and make it very clear what is expected and it’s confirmed by the online sale associate only to change when you go there it’s very clear it was only to get you in the door. The $40,000 vehicle we inquired about that other dealerships were advertising anywhere from $8000 to $10000 off that we were told they would match was almost $50,000 after $5000 market adjustment and other fees. Our trade in which we provided proof of up to $23,300 from other dealers they offered us around $15,000. We are seniors and it was very clear they were taken advantage of us . If you are a senior don’t go there unless you want to be taken advantage of . My biggest point is why did they feel they could waste 2 hours of our time when we were very clear on what our expectations were. Do they feel our time isn’t important? More