Napleton Clermont Chrysler Jeep Dodge

Went in for a Oil Change, and Tom did a walk around on vehicle, pointing out a dent my Wife had gotten the day before. His inspection of the vehicle was very good, I found him very experienced and knowled vehicle, pointing out a dent my Wife had gotten the day before. His inspection of the vehicle was very good, I found him very experienced and knowledgeable. As Service was performed, they found a Rear Tail Light out, and the cover cracked, Tom ordered the part, which came the next day, I was in and gone in 15 minutes.. WOW ! I was Totally impressed with the speed and professionalism of their work, oh, my oil change change going thru Express Service, only took an hr.. Thank You.. I will tell all my friends and neighbors of their efficiency.. Thanks again for a Great Job !!! More

We have been to serveral Dodger dealers to have our Caravan worked on. 3 different dealers from Atlanta to Orlando gave us different diagnosis and none would say for sure they knew what the problem w Caravan worked on. 3 different dealers from Atlanta to Orlando gave us different diagnosis and none would say for sure they knew what the problem was. Rick A. at Napleton Dodge of Clermont was confident his Service tech knew what to do. They diagnosed & fixed our van in 1 day at a reasonalbe price. Rick was friendly and knowledgable. He was more than willing to do what it took to get the job done. We will definetly return to Napleton of Clermont. Thanks Dan Brecklin More

Tom Russo is great to work with. He is Professional and informative. He kept me well informed. He is pleasant and the work was done satisfactorily. informative. He kept me well informed. He is pleasant and the work was done satisfactorily. More

Tom Russo and service manager Craig turned "awful into good" after a service tech had a very bad day -- unfortunately with my car in his bay. I expect the experience to have a "happy ending" due to T into good" after a service tech had a very bad day -- unfortunately with my car in his bay. I expect the experience to have a "happy ending" due to Tom's and Craig's concern. They demonstrated expert customer relations "recovery" skills. Thumbs up to them. Nobody likes snafus. But the fact is: They happen. The details of the snafu are not important. What is important is that the dealership took responsibility for the mess and not just vowed to correct it but went above what they needed to do. I have been dealing with this dealership and its predecessor at the location for years and have always had friendly, satisfactory service. More

I was very pleased with the overall service. I left my car at the dealer during the middle of the night after being taken there by a tow service. I received a call from Melissa Jolley, by 0900 letting me car at the dealer during the middle of the night after being taken there by a tow service. I received a call from Melissa Jolley, by 0900 letting me know that the car had been looked at and approximate cost. After okaying the repair service the car was ready within three hours. This is a first, as the previous dealer at this location was lucky to have the repair finished by the next day. More

I was referred to have my car serviced at Clermont Napleton by a friend. First impression is best. Melissa Jolley took care of me as if she knew me for years...She did her job quickly and efficiently. Napleton by a friend. First impression is best. Melissa Jolley took care of me as if she knew me for years...She did her job quickly and efficiently. From the time that I walked in to the time I left she was very helpful and went into detail about what was needed for my vehicle. She explained my options and gave me the best deals. I can say that I will be back for more services. Professionalism was at its peak (Melissa) and Clermont Napleton will continue to have my business as long as she is there. I will recommend her sevices to my friends and family as well as my coworkers.. More

Rick was extremely helpful in giving me information and an estimate on how long it would take to get the job completed. Additionally, he checked on some future repairs for me and what I would need to do t an estimate on how long it would take to get the job completed. Additionally, he checked on some future repairs for me and what I would need to do to arrange them. More

When I brought my car in for service Melissa Jolley was my service agent. I'm very pleased with the way she kept me informed on the status of my vehicle. She is the first agent I've dealt with that made me my service agent. I'm very pleased with the way she kept me informed on the status of my vehicle. She is the first agent I've dealt with that made me feel confident that my vehicle was getting handled correctly and in a timely manner. I would definitely recommend the dealership as well as the service agent. More

Tom was very professional in his care and service. The experience was very good, they were quick and on time. The dealership is close to my home. experience was very good, they were quick and on time. The dealership is close to my home. More

I took my Jeep Grand Cherokee to the Clermont location of Napelton Jeep. Rick was our service advisor and he was extremely helpful and gave me a full discriptions of what was to happen with testing to figur Napelton Jeep. Rick was our service advisor and he was extremely helpful and gave me a full discriptions of what was to happen with testing to figure out what the problem with my jeep was and how quickly we could get it repaired. Once we dropped it off, he called in a very timely manner with the quote and was very helpful with answering all of my questions. Then had the repairs completed for us very quickly. I will definately work with him again. More