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Napleton Clermont Chrysler Jeep Dodge
Clermont, FL
418 Reviews
You only want the perfect Clermont, FL, new or used car from the best dealership? One that is run by a committed, friendly staff who wants nothing more than to make your buying experience easy and enjoyable; one that rolls out the red carpet for you and gives you tons of benefits; one that treats you like a person, not a number. Where do you go? Answer: The new state-of-the-art facility of Napleton Chrysler/Jeep/Dodge/RAM in Clermont. In order to accommodate you and your busy schedule, our sales, service, and parts departments are all open seven days a week. The multiple customer lounge areas are outfitted with TV, Wi-Fi, coffee and computer access to ensure that any waiting you have to do will be pleasing and comfortable. The free Wi-Fi in our showroom and the flat screen TV in our waiting area also aim to give you the most freedom and entertainment that's possible.
Choose from among our more than 200 new Chrysler, Jeep, Dodge and RAM vehicles, or you can browse our extensive used car inventory that's full of used Chrysler, Jeep, Dodge and used RAM vehicles, along with a wide selection of used domestic, imported and luxury cars from other manufacturers. Need Chrysler, Jeep, Dodge or RAM service or repairs? Just stop by our Service Department where we staff ASE-certified technicians, and we will get your vehicle running in tip-top shape, all while using only genuine OEM parts from our fully-stocked Parts and Accessories Department. If you need to schedule service or order parts, you can do so via our helpful website. Plus, we offer shuttle service to service customers and a Service On The Fly program that lets you schedule service and have us perform it while you are away on business or on a vacation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
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Showing 418 reviews
August 31, 2023
I bought a jeep 9 days ago. I was advised by the salesman not to buy a used car at just any dealer here in Florida as many are shady about the cars they sell. So I went to a big I was advised by the salesman not to buy a used car at just any dealer here in Florida as many are shady about the cars they sell. So I went to a bigger dealership and spent more. Well, $14k later I have a jeep I drove 4 times, got in it after not driving it for 2 days and dash lights came on everywhere, it started making noises and wouldn't go over 20 mph. I towed it back to this dealership (and made an afternoon appointment) and cannot get a person on the phone all day to tell me about my appointment this afternoon. Even a " no worries mam, it's still being looked at we have no answers but will call back" Just leave me like this with no car, out the cash and wondering what is going on!!! I am so mad rn, they are closed for the day and no communication at all. More
by beautifulsomethings
Employees Worked With
I wouldn't be so cruel at this point as to name an employee
June 06, 2023
My 2021 Grand Cherokee was towed to Napleton Jeep in Clermont for a no start problem. Without an appointment, they had my car ready in 2 days. A special thanks to service advisor Ryan and the service ma Clermont for a no start problem. Without an appointment, they had my car ready in 2 days. A special thanks to service advisor Ryan and the service manager John. John is friendly, knowledgeable and focused. No wonder his service department is so efficient! Thank you! Sue and Nick P. More
by supersaro1
Employees Worked With
Ryan, John service manager
May 14, 2023
I had an appointment for Friday 11:30am to diagnose dash lights on. Friday I was told they didn’t get to me, Saturday they said. Saturday afternoon I followed up and was told they didn’t do that on the Sa lights on. Friday I was told they didn’t get to me, Saturday they said. Saturday afternoon I followed up and was told they didn’t do that on the Saturday’s. Sunday followed up told it was still in line to be looked at by the service dealer and then told by the secretary they only do oil changes on Sunday. Three days of nothing, a complete waste of time. Will be getting the Jeep back from them and going to Christen auto. Very disappointed, unprofessional, and just kept lying to me about the service being done. I should of listened more to the poor online reviews. More
by Christy1
Employees Worked With
Dany
April 29, 2023
¡¡¡DO NOT BUY FROM HERE! !! READ BELOW!!!! I arrived the dealership with a Pre-Approval letter from my Bank. I showed it to the Salesman (Oscar) and the Sales Manager (Carl !! READ BELOW!!!! I arrived the dealership with a Pre-Approval letter from my Bank. I showed it to the Salesman (Oscar) and the Sales Manager (Carlos Argenzio) and told him that I WAS ONLY APPROVING MY BANK TO BE CONTACTED FOR MY FINANCING. I WROTE THE BANK NAME IN THE PAPER SHEET I WAS PRESENTED WITH AND REPEATEDLY TOLD BOTH OF THEM THAT I WAS ONLY AUTHORIZING MY PERSONAL BANK TO BE CONTACTED FOR MY CREDIT INQUIRY AND APPLICATION. WE DID NOT REACH A DEAL WITH THE BMW I WAS INTERESTED IN AND THATS COMPLETELY FINE. I RESPECTFULLY LEFT THE DEALERSHIP AND WENT HOME. A COUPLE DAYS AFTER, WHE N I REVIEWED MY CREDIT REPORTS, THEY CONTACTED 8 DIFFERENT BANKS AND PULLED MY CREDIT WITHOUT MY AUTHORIZATION. 8 DIFFERENT BANKS NOT INCLUDING THE BANK I AUTHORIZE AND REQUESTED TO ONLY BE USED FOR MY CASE. AFTER 3 WEEKS TRYING TO GET AHOLD OF A GENERAL MANAGER, the GSM ENDED UP CALLING ME AND THEIR ONLY EXCUSE WAS THAT AFTER YOU SIGN A CREDIT FORM THEY CAN REACH OUT TO PULL YOUR CREDIT TO ANY BANK!!!! BASICALLY MY REQUEST AND SIGNATURE WERE NOT TAKEN INTO CONSIDERATION AND THEY BASICALLY DID WHATEVER THEY WANTED. I WOULD RECOMMEND TO LOOK AT ANOTHER DEALER WERE SALESMAN AND SALES MANAGERS INCLUDING GM’S WERE STRAIGHT AND HONEST WHEN MANAGING SOMETHING AS IMPORTANT AS OUR CREDIT!!!! MY EXPERIENCE WAS HORRIBLE AND THE PROCESS TO GET AHOLD OF SOMEONE TOLD ME THAT THE FOLLOW UP PROCESS WOULD BE THE WORST. DO NOT BUY FROM THESE PEOPLE!!! More
by Kevogg5
February 12, 2023
Editing to add: I took my car to another shop. They quickly found the issue was due to a faulty ignition switch. They repaired it, and the van runs perfectly. Napleton has refused to work with me They quickly found the issue was due to a faulty ignition switch. They repaired it, and the van runs perfectly. Napleton has refused to work with me in terms of reimbursement, so I’m out thousand due to their lousy work. Original: This place is a nightmare. I brought my car in because I had trouble getting it to start. I had an appointment for Tuesday at 9:30am. They didn't even start looking at it until Thursday. They told me they couldn't replicate the problem, but it was likely the fuel pump, and recommended it replaced. I asked if they were sure it was the fuel pump and not electrical, they said absolutely, so I okayed the $1800 repair. They told me to come pick it up, and literally as soon as I got it home, it wouldn't start again. I made another appointment, dropped it off on Tuesday. I showed them video and sent it to them via email of the problem. They didn't look at it until Thursday, and said they couldn't replicate the problem. This is where it gets fun. I asked them then if they'd buy it. They transferred me to sales, who said when they plugged it in, so many problems showed up that it would be too expensive to repair and sell, so the best they could do was offer me $1,000 and sell it at auction. Remember, the service department told me no codes were popping up and it was fine. At that point, the red flags were just waving around, so I said I would just pick the vehicle up. I drove it right to another shop. I emailed the dealer explaining the above and asking for a refund. Brian Hessler called me back and said I needed to bring it in for a third time. When I said I was uncomfortable because of the many reasons listed above, he said there was nothing he could do for me reimbursement wise since there's no proof of a problem. My husband and I were actually on the lot looking at a Dodge Challenger they had for sale, but now there is no way I'd ever do business with this dealer again. More
by KatT
Employees Worked With
January 13, 2023
STAY AWAY FROM THEM! !! Ripoffs. They lied to me about who I would meet (had appt with manger and blew me off to new salesperson with no authority to do anything) and als !! Ripoffs. They lied to me about who I would meet (had appt with manger and blew me off to new salesperson with no authority to do anything) and also about what models were in stock. Then played typical xx old school pressure tactics dealership moves. Tried to make me test drive car I told them I did not want. Tried charge above sticker extra 5K claiming chip shortage issues when that xx ended months ago.. They are complete ripoffs! More
by Parklandjack1
Employees Worked With
Megan and Samantha
January 12, 2023
After hours spent in this dealership and almost bought a car. We figure out that they're playing games and lying. Really so sad. They told us and promised something and during a process of signing last docu car. We figure out that they're playing games and lying. Really so sad. They told us and promised something and during a process of signing last documents will tell you that something they promised isn't part of the deal and left a room. Terrible experience! I never experienced something like that before. More
by Monika
Employees Worked With
Kevin
December 02, 2022
My saleswoman, Brooke, was professional and she helped me get my dream car! She made the process smooth and easy and she was able to answer all my questions to get me a deal I was happy with. When I had diff get my dream car! She made the process smooth and easy and she was able to answer all my questions to get me a deal I was happy with. When I had difficulty in getting to the showroom, she delivered, literally, my vehicle to my doorstep! That’s service. I’m super happy with my Odyssey! Thanks Brooke! More
by melissa
Employees Worked With
Brooke
December 02, 2022
Steve at Napleton Clermont was a great help in answering all the questions I had about the purchase of my dream car. He was super patient and explained the financing carefully so I could make a good decisio all the questions I had about the purchase of my dream car. He was super patient and explained the financing carefully so I could make a good decision. I’m very happy with my Honda Odyssey! Thanks, Steve! More
by melissa
Employees Worked With
Steve
November 23, 2022
Very poor at best on communication. I have a truck under warranty with a safety issue ( ABS/ traction control module).Part was order in October and I was told 2 weeks. No phone call or I have a truck under warranty with a safety issue ( ABS/ traction control module).Part was order in October and I was told 2 weeks. No phone call or communication so I called end of November and was told now possibly mid January and its not confirmed. Nice to know when I bought this truck that I wouldn't be able to use it. Never Again Dodge!!! Straight junk. Should of stuck with Ford!!! 2006 F250 with 468000 miles and runs like a champ. More
by Rob B.
Employees Worked With
