Napleton Clermont Chrysler Jeep Dodge

Awful dealership. I made an appointment to look at an Avalanche. They called to confirm the appointment twice last night and once this morning. Yet the sold the vehicle yesterday afternoon. Long way to d Avalanche. They called to confirm the appointment twice last night and once this morning. Yet the sold the vehicle yesterday afternoon. Long way to drive from Dr. Phillips for nothing. And the acted like it was my fault for not checking. When I did make a courtesy call this morning to let I was running 5 minutes late, I was put on hold for 10 minutes the transfered to voicemail. Argh More

I have a 2005 Chrysler Sebring convertible and was having problems with two of the windows. I called and they got me an appointment right away. They had to order parts, but fixed the problem quickly. Thom problems with two of the windows. I called and they got me an appointment right away. They had to order parts, but fixed the problem quickly. Thomas Russo was my primary contact - he was professional, but also very friendly and helpful. I would highly recommend this dealership. More

I went to the Kissimmee Napleton location today to see a car that I saw on the internet for their Napleton dealership in Kissimmee. The car was not there. They mis-lead customers by showing every car that t car that I saw on the internet for their Napleton dealership in Kissimmee. The car was not there. They mis-lead customers by showing every car that they have in inventory as being at locations in Kissimmee and also show the same cars as being at the Napleton in Clermont. After being told the car was at the Clermont Napleton dealer, I made an appointment to see it today. When I got there today, again, the car was not there. They said it was SOLD yesterday. I will never go to either Napleton location again. I think they keep cars on their internet ads LONG AFTER the cars are sold in order to lure in potential customers who will buy something else after getting there. I will not fall for that trick. I will buy elsewhere. More

We met Chris Roberts in your Kissimmee location and drove all the way to clermont satore to meet with him. He every bit of a professional. He is a no nonsense guy and wants to please the customer. He will all the way to clermont satore to meet with him. He every bit of a professional. He is a no nonsense guy and wants to please the customer. He will do everything he can to make his customer feel welcome to his establishment. I trust him and know I can get the best price. The only thing that was a deal breaker was the front plate on the car. Even though Chris suggested a solution I just didnt like the thought of the holes for a front plate. Here in Fl. you dont need a front plate. Chris is a true diplomat to your company and you can rest assure when he is there your dealership is very well taken care of. I wrote a beautiful letter but as of yet chris has no knowledge of it. That makes me sad!! I will tell everyone I know what a positiuve experience you can have with Chris and this dealership. Thanks so much Chris and Happy Holidays to you and your loved ones and may the new year find it a prosperous one for you. Your the best!!!!!! More

Tom was very helpful in my service needs. I had some issues with my radio and tires and Tom was very professional and efficient. I appreciate him taking the time to ensure my needs were met and that I h issues with my radio and tires and Tom was very professional and efficient. I appreciate him taking the time to ensure my needs were met and that I had. He was great and I will suggest him to others in the future. More

i was helped immediately and ryan was very nice and helpful. he got the car payment to where i was wanting it to be around. the only problem i had was having to drive to the dealership 3 times to get helpful. he got the car payment to where i was wanting it to be around. the only problem i had was having to drive to the dealership 3 times to get the car, if i had lived closer it wouldnt have been an issue. More

Melissa was great. However i am disappointed in the machanic work. I had a oil change and indicated the jeep was running rough and it shook like i was going over the silent cops in the road. They found machanic work. I had a oil change and indicated the jeep was running rough and it shook like i was going over the silent cops in the road. They found no problem but recomended a tune up amoung other items at a tune of&448.00. When i drove home the jeep shook and did it again today , i looked it up on line and a condition called death wobble happens in jeeps. I also had a vecical dianoses done, i am concerned why they did not check the items that cause death wobble, i am now stuck i cannot affoed to spen another few hundred bucks so soon the vexial is a 2009. I will need to park it and wait. I always like the dealer there and was disapponted when they closed and was so happy when napelton opened, i am concerned as cannot afford to not having my car not safe i am getting ready to retire. I dont know what to do now Helen peterson More

I had "fired" Clermont Dodge under previous ownership. I just recently decided to give new ownership an opportunity to earn back my business. This was my second visit in the last few weeks. ownership. I just recently decided to give new ownership an opportunity to earn back my business. This was my second visit in the last few weeks. Tom is much more user friendly than the young lady I dealt with on my prcious visit. So far, so good and I plan on returning for my next preventative maintenance service call. More

Tom Russo was very professional in all aspects of the first service appointment I had with this dealership. He was very accurate in his descriptions relating to the concerns I had with my vehicle. After first service appointment I had with this dealership. He was very accurate in his descriptions relating to the concerns I had with my vehicle. After the technician was done, every single diagnosis matched what Tom had predicted. Most importantly, he gave me an estimated time of repair and was well within that projection. With a busy schedule, that made my day!!! More

Tom Russo explained all the possibilities available when purchasing new tires for my Dodge Ram even the $50.00 rebate. When I arrived at the dealership, I asked if I could paint while in the waiting area s purchasing new tires for my Dodge Ram even the $50.00 rebate. When I arrived at the dealership, I asked if I could paint while in the waiting area since I am an artist by trade. I am quite sure that I was the first with that request. I was permitted to paint and did so. This saved me the 2 hour service tim to change the tires and do the alignment. Thank you. With an art show this weekend it gives me one more piece to sell. www.bobboynton.com More