Napleton Clermont Chrysler Jeep Dodge

I am a continued customer of Dodge service, However I have not been to service department in awhile. But recently I thought I would have my van looked and repaired by Tuffy's while my van was in the hand have not been to service department in awhile. But recently I thought I would have my van looked and repaired by Tuffy's while my van was in the handicap repair place next door, worst idea ever!! Not only was the employees at Tuffy's rude and disrespectful but half the time they didn't know the answer to my questions. So I informed the other shop that I was having my handicap work done on I would not be having my work done at Tuffy's. They didn't like that idea, they told me they were not going to give me back my van because it was a safety risk and I had to get it fixed at Tuffy's. I didn't know there was a law like that. So I picked up the phone and called Tom Russo at the Dodge shop in Clermont, not only did Tom inform me they could not keep my van, he told me he could work with me on the price. After I finally got my van back I made the 35 min drive and took it to Tom. Not only did he have an amazing price but they had my van back in an amazing time frame. It is because of this man I keep continuing to return to Dodge. He always has an answer every time I call, He always makes me feel like a valued customer, I have never come across a more amazing employee. I will never go anywhere else then Dodge again. If you own a Dodge vehicle I would suggest you do the same and ask for Tom. More

They called 4 times after I submitted a credit app. said I was approved and come on down and choose the financing rate cause they can beat the 14000 @ 7% I had. They had 2 used chargers and a new car newspa I was approved and come on down and choose the financing rate cause they can beat the 14000 @ 7% I had. They had 2 used chargers and a new car newspaper ad on their website saying chargers starting at 14999 or 15999 don't remember now after I complained about bait and switch I was told it was a used car they conviently did not have anymore. Now they show used cars when you click the new car ad link. So I drove 1&1/2 hours for their great approved deal with a lifetime warranty and James/salesman took info for credit told them have 14000 @ 7% with 3000 cash down, wanted a Charger new or used did not matter, just needed to finance for around 300 a month or a little more. So they had 3 chargers advertised that I should of been able to fit into but after 1 & 1/2 hours of waiting they tell me they can only get 16000 @ over 13% interest so James brings Chris/Finance Mgr over to tell us he can't help me, ignoring that I had 18000 for a used charger. Funny it looked like I had just watched the same ploy accross the showroom with a couple with a small child, I guess I should not have brought my son with me either or maybe not told them I was a Disabled Vet, James came back toveerify that. So I left, now I get turn down letters where they were running my credit for 27229.00 and 26229.00 so they could turn me down. What happened to the 3 that I might have qualified for no mention from Chris or James but the red one sold that day and the white one was still there and of course the used on the new car newspaper ad that did not say used and was advertised as new car was already sold per Chris when I called to complain. So I call and get Kevin Credit mgr who says well resubmit your application. Lakeland Dodge did the deal ASAP the next week with courtesy, guess they don't mind Parents and Disabled Vets. More

Rude! Would not negotiate on price. To bad they lost good customers who walked in with a loan approval. Would not recommend this dealership to anyone! customers who walked in with a loan approval. Would not recommend this dealership to anyone! More

Test drove 3 vehicles and each time we had to stop at the gas station for gas. One Jeep Compass had mechanical issues, the 2010 Ford Escape had rust where the driver seat connects, and so I ended up with th gas station for gas. One Jeep Compass had mechanical issues, the 2010 Ford Escape had rust where the driver seat connects, and so I ended up with the white 2010 Jeep Compass. They low balled me on my vehicle saying it would go to auction. We were at the dealership from 11:00 to around 5:00. We attempted to leave several times and each time the deal got better. We felt exhausted when we left. I drove to a grocery store with my new to me Jeep. Unfortunately, it wouldn't start up so my frozen foods were melting. I called the dealer and they sent someone out to replace the dead battery. I then see that the car had never been detailed as promised. My son wrote "wash me" on the back windshield. I then noticed that they never changed the tag either. I took the vehicle in the next day to get it detaied and waited 1 1/2 hours. Seriously? On Monday I was driving to an appointment and had my GPS plugged in. The Jeep started to smoke inside the cabin. I drove the Jeep directly to the dealership and demanded my van back. Of course they tried to stall me and couldn't locate the van quickly. After 15 minutes, I walked the lot. Apparently they had it prepped to be sold (yes, my "auction vehicle that was only worth $500" was on the lot for thousands). I drove home and noticed the next day that they had crashed my back bumper and broke my taillight. The nightmare doesn't end with these people. I went to purchase another vehicle with a reputable dealer, and these morons never cancelled my registration. It took 4 phone calls to get it resolved. I see this Jeep has been moved to Napleton in Kissimmee. WORST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!!!!!!!!! BUYER BEWARE!!! More

Just went for an oil change, super friendly, super fast, yummy food and coffee, team explained everything very good, will be back because I am very happy with this service. yummy food and coffee, team explained everything very good, will be back because I am very happy with this service. More

I bought a car at the Clermont location on Tuesday the 6th of March 2012 and honestly if this is the way they run their company, I will NOT be recommending them to anyone. I purchased a used 2010 vehicle 6th of March 2012 and honestly if this is the way they run their company, I will NOT be recommending them to anyone. I purchased a used 2010 vehicle from them, I asked that the car be cleaned before purchase and if they could include some floor mats the salesman Mike Assured me it would be not problem. The car was filthy when they handed it over to me. "sticky back seat" dust on the dash" and the arm rest caked with grime they assured me that they would clean these things and they did not.I would have liked to have addressed the issue immediately however I needed to get to work and had no time to deal with the issue at that time. I then received a call from the Salesman Mike the next day after I bought the car asking me if I was happy with my purchase and I said I was not happy with the condition the car was in when I received it and that there were not floor mats he apologized and said that they would clean it for me when I brought it in for service, I then asked if I could have the floor mats out of the car I traded in and he said he would go check if they were there and then call me back, he Called me back and said the put them aside for me and that I could pick them up after work. I drove out of my way to go pick them up and the time I reached the dealership my floor mats mysteriously disappeared Mike assured me he would call me and let me know when he found them so far I have not been called regarding them. I also included in my contract stipulation that stated if I purchased the car they would fix some cosmetic issues "bumpers were not aligned with the car body" needed some touch up repaint on the front and back bumpers" I made an appointment to have the bumper clips replaced, I dropped the car off promptly at 8am on Monday March 12th and waited the rest of the day to hear from them regarding when to pick up my "new car" they then contacted me about 8 hours later that the car would not be ready for pick up until Wednesday March 14th and that they would not be able to provide me with a loaner car. Now I'm having to scramble to find a way into work for the next 2-3 day's. I was not informed that they would not be able to give me a loaner car when I made the appointment or when the car was dropped off . I was led to believe that this would be a service that would take a "just a few hours" replace the "clips" and I am very upset that they would handle me in this manner when I just purchased a seventeen thousand dollar car from them. I think the customer service is shoddy and the salesmanship very poor. I would not recommend this dealership to anyone. More

We were in a bad situation with someone totaling our new car. The very supportive, and went out of their way to keep us in the price range we needed to be. Great experience overall, but lack of support kept car. The very supportive, and went out of their way to keep us in the price range we needed to be. Great experience overall, but lack of support kept us at dealership too long. Otherwise great experience, and Gus sold his first car yea!!! Hope they didn't cut his new tie lol. More

Got a really good deal on a 2007 Grand Cherokee Laredo RME. Ryan was very helpful in the Sales Department, and after some haggling over the key fobs, etc, we were able to get a good deal, with a lifetime RME. Ryan was very helpful in the Sales Department, and after some haggling over the key fobs, etc, we were able to get a good deal, with a lifetime warranty on the engine and transmission. The car was very clean and like new. I would recommend Napleton for anyone who is looking for a dealer-backed Used or New car. The were friendly and professional. More

Melanie is an excellent customer service representative. She was courteous and friendly. She explained the services that needed to be done to my car so that I could understand them and provided the estimat She was courteous and friendly. She explained the services that needed to be done to my car so that I could understand them and provided the estimated cost. If all the people at Napleton are like Melanie, I would definitely refer people to them. More

My fuel pump died on Florida's Turnpike while I was heading home to Gainesville at 5PM. I did not have time to read reviews or choose where I was to go, my insurance towed me to the nearest repair faci heading home to Gainesville at 5PM. I did not have time to read reviews or choose where I was to go, my insurance towed me to the nearest repair facility. I arrived at Napelton Clermont at around 6:30 most dealers would have said "we'll get to you tomorrow". Melissa scheduled a diagnostic and provided me the rather expensive information within about 30 minutes. I called the two mechanics I use in Gainesville and the price Napelton quoted me was within $50. She went out of her way to provide transportation for me to Chilis where my wife was to pick me up. Napelton closed before my wife could get down to Clermont from Gainesville. Melissa scheduled the work for the next day and called when it was completed. I found their entire staff in the service and sales division to be friendly, knowledgeable and professional, and will definitely use this dealership again if given the opprotunity. More