Napleton Clermont Chrysler Jeep Dodge

Great service Express service for loyal customers, informative service staff that went over repair options for me along with future suggested service from the manuf Express service for loyal customers, informative service staff that went over repair options for me along with future suggested service from the manufacture. Pleasure to do business with. More

A very professional experience. The professional treatment I received at this dealership. I would recommend to my family and friends. The sales person Ray Cook was very courteous and The professional treatment I received at this dealership. I would recommend to my family and friends. The sales person Ray Cook was very courteous and took good care of me. I will return for my next car purchase. More

Worst service department I owned jeeps for over 15 years and Napleton Clermont is the worst Jeep service department I ever dealt with. I bought a new 2015 Jeep Cherokee there. I owned jeeps for over 15 years and Napleton Clermont is the worst Jeep service department I ever dealt with. I bought a new 2015 Jeep Cherokee there. I notice an unusual rotating type noise coming from under the car. - At the first service I notified the tech. When I picked up the car and asked about the noise I was told there was no notation of this. -The next 2 times I brought the car I was told they could not hear any unusual noise. Also these 2 times I was also told they could not locate my car and they did not have it. After a while it was found - This last time I asked for someone to ride with me. The service manager came and indeed he acknowledge there was an unusual noise. This was 10 days ago. 4 days ago the service tech Greg Hutchins stopped returning my call and so did the service manager. - I decided to stop by the dealership this morning and was told they contacted Jeep (Star) aboout the issue 7 days ago and have not heard back yet. It is not acceptable that there has been no follow-up nor it is acceptable to completelly ignore a customer calls. We all have busy lives and the necessity to have a car. This does not seem to be of any concern to Napleton's service departement. More

Very dissapointing I started the las week of July when they had lots of insensitive on the 2015 charger. I spoke to cindy,Vicky they were very nice however they work out I started the las week of July when they had lots of insensitive on the 2015 charger. I spoke to cindy,Vicky they were very nice however they work out kisseemmie. I let them know that i had received a letter from napleton in clermont stating that I was a winner and needed to go see what i haad won. Also they stated my car was worth 12,130.00 . When i arrived i had a sales man by the name of anthony fairly new to the company very nice. Test drove charger R/T. He said he was going to work some numbers when spoke to the manager they were quating my car at 10,000 I told him that was not what the ketter said time went by was around 8:30 pm I needed to be home I had already spend quite sometime there. I let him know I needed to leave to give me a call when he knew the numbers he never did. They call me to see how my visit was i told them it was a waist of my time. They said they were sorry. About and hr later sales man anthony calls me said payment was to high for the vehicle. He said lets look at other option we decided I was going back to see him for the charger sxt $27715.00 I had a confirmation from the Internet he said he would be off he would talk to his co worker sunny he would have everything ready for me upon my arrival. I call him at noon to confirm he said lets meet at 3pm he was going to kissemmee to pick up. I said no problem. When I arrived he was not there he was in coco beach picking a vehicle up. Some one else took care of after spending time with him. He said i will be back and he came back with the general manager to tell me i needed 20,000.00 down payment and i won $5.00 really what i joke. If i had 20,000 i would buying the car in cash the car was listed at 27,715.00 without incentives. Very disappointed i will never go there again. More

The worst experience I ever had We called to get a 2004 Mitsubishi Endeavor LS and they guaranteed to us that it was there and so we went to the dealer and no one wanted to attend us We called to get a 2004 Mitsubishi Endeavor LS and they guaranteed to us that it was there and so we went to the dealer and no one wanted to attend us and the car wasn't there. More

Poor service and communication After overheating and blowing a head gasket, we had Chisom Hossle's truck towed to this dealership. That was 9 days ago. Since then, we have had no fo After overheating and blowing a head gasket, we had Chisom Hossle's truck towed to this dealership. That was 9 days ago. Since then, we have had no follow up, no calls to update, and every call we make to find out the status of the repairs has been met with no one having any idea what or where the heads are at or who should be in charge of this repair. Four days ago we were told the heads were in and were being installed. When we called the next morning to check, we found the heads were not even back from the machine shop! This service has been a nightmare, made worse by the fact that Chisom was on vacation and is literally stranded waiting for this to be completed. Unbelievably poor service, communication and follow through. Based on this experience, I would stay say far away More

Hellcat Challenger Outrageous mark up on the 2015 Hellcat Challenger. If a dealer decides to gouge the customer on a new sought after model, what ways will they try to g Outrageous mark up on the 2015 Hellcat Challenger. If a dealer decides to gouge the customer on a new sought after model, what ways will they try to gouge the customer on other sales and services to better line their pockets with? The only recourse I have as a consumer is to no longer consider Napleton dealerships for ANY current or future purchases and services for my auto needs. More