Napleton Clermont Chrysler Jeep Dodge

disfunction We did by a new Ram pick up from Napleton. However with the exception of Jonathan, this dealership is mess. We drove over to look at a truck, found We did by a new Ram pick up from Napleton. However with the exception of Jonathan, this dealership is mess. We drove over to look at a truck, found the one we wanted, (we were pre approved by our credit union), got our price. We were then then told that none of the "rebates" were available to us because we had our own financing. Then the trade in we had was low balled by thousands of dollars. I thanked Jonathan and prepared to leave. Then some manager came out rubbing his face, saying I needed to "help" him. I told him no, that we were not there to help him, and it turned into a pitiful farce. He said money shouldn't matter, "we" should work together and we should just take his low ball offer. It was all he could do. We left, after he continued his insulting behavior. The next day Jonathan called with an offer, I made a counter offer, and a deal was made. We arrived that evening with check in hand and purchased the new truck. No fault of Jonathan's what should have taken about 30 minutes took over 3 hours. A pissy F & I guy who seemed confused about a loan voucher, angry that we didn't go through him to get the loan, and more irritated that we didn't want extended warranties and tire and wheel packages. We got a good deal on the truck, but the drama was way over the top, the truck was not detailed at all, just vacuumed out. Stickers were still on the wheels, and windshield. Oh and we did get the $4000 rebate. Had it not been for Jonathan this deal would not have happened, this place is understaffed and those who are there don't help out the other salesmen. This caused many delays. More

Rude and ugly when were stranded on side of road Had a flat tire in new Jeep Cherokee and when we called they were not helpful. Rude where we went in...worst service ever. We were insulted and treate Had a flat tire in new Jeep Cherokee and when we called they were not helpful. Rude where we went in...worst service ever. We were insulted and treated poorly because (2 sisters ) out for a day of shopping did not have have their husband with them...we were treated poorly...insulted, put down and offered no help when we were stranded in a rain storm on the side of the road. The worst service ever....I am the sister who was visiting from Tallahassee, and I said " I am glad I just bought the 2015 Acura RDX"....Acura knows service.....Napleton was the worst excuse for customer service ever...don't go here. When you buy they are nice and promise the moon, but once you drive away,,,good luck,,,unless of course you have your husband with you.....they were the worst, especially the mouthy man in orange shirt in the service center when he announced he made $100k a year working their in the service department....I cant imagine how or why????? More

Great Service Great to deal with. Dropped vehicle off and picked up same day. Plus vehicle was washed and cleaned inside. That was a nice touch. Service advisor an Great to deal with. Dropped vehicle off and picked up same day. Plus vehicle was washed and cleaned inside. That was a nice touch. Service advisor and cashier were very nice and had a very pleasant experience at this dealership. Great job to all. More

Poor customer service in the service department We were in Clermont on vacation and our navigation system went out in our car. Chrysler sent us to this dealer and this Napleton Chrysler was not hel We were in Clermont on vacation and our navigation system went out in our car. Chrysler sent us to this dealer and this Napleton Chrysler was not helpful at all. They told us they ordered the part but they did not ever order the part. I would not recommend the service department to anyone. More

AWESOME sales and service!!! Don't know why there's all this hating on here, but I honestly came here ONLY to look around as I was bored and had nothing better to do. I had been Don't know why there's all this hating on here, but I honestly came here ONLY to look around as I was bored and had nothing better to do. I had been denied a new car EVEN from the dealership I bought it from because I was too high on the negative equaty side. I really came in here just to see what was here and I met up with a fantastic salesman, Adriane Parez! He is a miracle worker!! After explaining my situation to him, he really went out of his way to get me a deal of a lifetime! *** LISTEN TO THIS! NO xxxxxxxx!! *** I traded in my use 2012 Kia Forte with almost 68,000 with still owing $12,000 and I wound up with a new 2015 Ford Focus Titanium TOP OF THE LINE model with ALL the fixings! This car ONLY had 6,400 ORIGINAL miles!!! The KBB value of the car was OVER $25,000 and I ONLY got it for $14,500 FULLY loaded!! Beat that Beyaches!! Go see Adrianne for a GREAT rate and DON'T forget to mention Rob-1 for your discount!!! More

Seriously???? LOL On February 5th, 2016 i came home and went to close my driver side door and for some wild reason the latch on the door caught my seatbelt as i closed On February 5th, 2016 i came home and went to close my driver side door and for some wild reason the latch on the door caught my seatbelt as i closed it and the latch got jammed and the door could not close. the door would just swing open freely and i panicked. i spent 30 minutes with a hammer and tools to bang it loose even with WD40 and nothing. I drove 5 miles to this dealership with my right hand holding the door closed while i drove. I went inside and explained my dilemma to the manager John and he came out to see and at the same time one of the mechanics, Jose, followed and out of no where, got a pen from his pocket and held the inside door handle open and released the latch. My mouth dropped open and couldn't believe how Jose fixed the problem in less than a minute! Jose rocks!!!!! all i could say was - " Seriously???" Thanks SOOOO Much! More