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Napleton Clermont Chrysler Jeep Dodge
Clermont, FL
418 Reviews
You only want the perfect Clermont, FL, new or used car from the best dealership? One that is run by a committed, friendly staff who wants nothing more than to make your buying experience easy and enjoyable; one that rolls out the red carpet for you and gives you tons of benefits; one that treats you like a person, not a number. Where do you go? Answer: The new state-of-the-art facility of Napleton Chrysler/Jeep/Dodge/RAM in Clermont. In order to accommodate you and your busy schedule, our sales, service, and parts departments are all open seven days a week. The multiple customer lounge areas are outfitted with TV, Wi-Fi, coffee and computer access to ensure that any waiting you have to do will be pleasing and comfortable. The free Wi-Fi in our showroom and the flat screen TV in our waiting area also aim to give you the most freedom and entertainment that's possible.
Choose from among our more than 200 new Chrysler, Jeep, Dodge and RAM vehicles, or you can browse our extensive used car inventory that's full of used Chrysler, Jeep, Dodge and used RAM vehicles, along with a wide selection of used domestic, imported and luxury cars from other manufacturers. Need Chrysler, Jeep, Dodge or RAM service or repairs? Just stop by our Service Department where we staff ASE-certified technicians, and we will get your vehicle running in tip-top shape, all while using only genuine OEM parts from our fully-stocked Parts and Accessories Department. If you need to schedule service or order parts, you can do so via our helpful website. Plus, we offer shuttle service to service customers and a Service On The Fly program that lets you schedule service and have us perform it while you are away on business or on a vacation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
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Showing 418 reviews
February 24, 2020
Great experience buying a car...salesman Mike Diaz was excellent and owner Bob was top of the line! Holly from finance was excellent as well. excellent and owner Bob was top of the line! Holly from finance was excellent as well. More
by ttmorabito
Employees Worked With
Other Employees :
Mike Diaz, Bob the owner and Holly from fonance
January 26, 2020
Beware. Drove 3 hours to look at a used truck with a specific engine. Emailed ahead to confirm. Got there and the truck did not have the engine I wanted. The engine that the website, the vehicle stick specific engine. Emailed ahead to confirm. Got there and the truck did not have the engine I wanted. The engine that the website, the vehicle sticker, and the confirmation said it had. Dealer could care less about the discrepancy ( I read another review like this about the dealership prior to going, so this may be a tactic they use, or maybe they were just two coincidences). I ended up purchasing the truck because it was a decent deal. During negotiations, while looking at numbers there were a lot of extra charges on there I did not want. One for instance was the "shadowmark" for $400. I said I did not want it. They said ok, took the paperwork back to make the changes and came back and said sorry, but we already shadowmarked it so you'll have to pay for it. Seemed odd since it was a used vehicle, so I'm not convinced the vehicle wasn't shadowmarked with the first buyer and charged me for it too. Can't say for sure but seemed shady. Regardless it seemed shady to do something that was optional without asking, then charge me for it. After agreeing to purchase the vehicle, I waited an hour and a half to go back and sign the paperwork. They only had one person doing paperwork apparently. Actually signing the paperwork was probably the most horrible experience. The lady handed me a stack of paperwork with highlights of where to sign. She didn't explain one paper to me. I read everything I'm going to sign, so I would have to read the papers then ask any questions I had. She seemed absolutely disgusted that I was actually reading the papers I was signing. Probably because there was another family waiting in the lobby to fill out there paperwork, as they waited probably an hour and a half. I got to a page that had information on it that was not the agreed upon deal. When I brought this up she said " go ahead and sign it, and we'll make the changes later". I said no, to which she again huffed and said fine and got sometime to look into the changes. It was changed and I signed it. When it came time to sell me the extended warranty she was utterly unprepared to answer any questions. The only paperwork she had available was for the most expensive option. I asked to see numbers on the other plan options and she printed out about 50 pages of numbers and gave it to me. I tried to ask questions but at this point I was done with this whole experience and just said I didn't want it. I finished signing and they were so quick to get me out of there that they forgot to take my down payment. They called me an hour later and I had to deal with this over the phone. 3 weeks after I purchased the vehicle I contacted the title and registration office in my area to ask what I needed to do to get it registered. They said you can't register it yet, the dealer didn't send us the paperwork. I called to figure out this issue, got transferred to 3 people who had no idea what I was talking about and I'm still waiting on an answer. I do live out of state so I'll chalk this one up to they just didn't know what to do with an out of state purchase. Do your homework on this dealership, read all the paperwork, and don't expect a lot. I gave the rating 2 stars overall because the salesperson I had was nice. More
by JB
Employees Worked With
Nick
January 26, 2020
I always service my 2016 Durango with Greg. Great service department!! If you looking for a new one ask for Carlos A! He helped myself and my mom with new cars! service department!! If you looking for a new one ask for Carlos A! He helped myself and my mom with new cars! More
by Sherrypatron78
January 22, 2020
Awesome experience Mike Diaz was awesome and very personable. Would definitely return. My husband and I appreciate all that was done to help us into our new to us Rubico Mike Diaz was awesome and very personable. Would definitely return. My husband and I appreciate all that was done to help us into our new to us Rubicon. More
by frymyercc
January 05, 2020
I’ve been bringing my 2014 Jeep Wrangler Here for years and I just love them!! Great, honest and friendly staff!! I recommend them highly!! and I just love them!! Great, honest and friendly staff!! I recommend them highly!! More
by wmeyers1971
January 03, 2020
Great team . Young lady Diana McCurdy has a remarkable customer service. Lovely personality!! Will def be referring customers to her . No pressure at all , pleasure to work with her . customer service. Lovely personality!! Will def be referring customers to her . No pressure at all , pleasure to work with her . More
by Debbieoh16
Employees Worked With
Diana McCurdy
December 28, 2019
Thanks to the crew at Napleton’s for the smooth process of purchasing my Ram truck. Special shout out to Joe D. for staying late to close the deal. You guys rock! of purchasing my Ram truck. Special shout out to Joe D. for staying late to close the deal. You guys rock! More
by Jschmidt.1991
Employees Worked With
Joe Degroot, Holly Patterson
December 24, 2019
5 Stars for Charles in service. Always timely, friendly and takes care of us. I wouldn’t go see anyone else. It’s nice having an honest person working on your car and takes care of us. I wouldn’t go see anyone else. It’s nice having an honest person working on your car More
by Cristal
Employees Worked With
Charles Garcia
