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Napleton Chevrolet St. Charles - Service Center

St. Charles, IL

4.0
88 Reviews

88 Reviews of Napleton Chevrolet St. Charles - Service Center

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February 03, 2023

Excellent service! !! Jim and Greg were excellent and very accommodating. We had that dreaded holiday car trouble and they made it right. Great experience!!! More

by ccarby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Titus and Jim Spandel
February 01, 2023

Service person was very friendly and welcoming. Explained things my car will need to have done in the near future. The waiting room was nice enough, including having free access to a coffee and tea More

by ARTAFX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

Excellent service! They went straight to work on my vehicle and completed it the same day. Not always the norm, but very happy with the results. Will def recommend! More

by JKESSLER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2023

I was impressed by the prompt and attentive service as well as the revamped waiting area. It was great to have a more hospitable atmosphere which made the wait time less seem shorter. And the quick work w More

by fr.michael.rasicci
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

Very professional. I will come back. I will recommend to others. It was a positive experience. More

by Barnes60118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

I was charged $195 for a diagnostic service fee. I did not have the work done at Napleton simply had to pay $195 to leave. More

by isabellejackson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Briant
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2023

Excellent service that why I keep coming back I had moved to Chicago but still coming back More

by GREGGETTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2023

Brad and Bill were awesome in service and parts. The sales team should model themselves after them! More

by ebuck518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

Since I am 85 McCue Chevrolet picked up and returned after service. Nice feature Napelton refused to do that. More

by rwe300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2023

The service writer Greg was very courteous, professional and knowledgeable. Great service, I will be back. More

by rzies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Titus, Service Dept.
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