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Napleton Chevrolet St. Charles
St. Charles, IL
155 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 155 reviews
May 04, 2023
The whole team there is great. Everyone is polite and attentive and they always have enough staff to get you taken care of quickly. Bill is my guy there and he is great. He is s Everyone is polite and attentive and they always have enough staff to get you taken care of quickly. Bill is my guy there and he is great. He is straightforward and honest about things and he isn’t pushy about getting a bunch of work done to your car. They are my go to spot. More
by Jason.e
Verified CustomerEmployees Worked With
May 02, 2023
Jarad was great in getting us thr car we wanted, and brett got set up with financing quickly and with a decent rate. brett got set up with financing quickly and with a decent rate. More
by rjane70
April 30, 2023
The visit was ok. Unfortunately I went in for a simple oil change and tire rotation with a coupon for a cost of $80… I ended up with other work for a charge of $650..Bi Unfortunately I went in for a simple oil change and tire rotation with a coupon for a cost of $80… I ended up with other work for a charge of $650..Big difference when you think you’re only going to spend $80 and end up spending $650..IJS😎 More
by glsirrah23
Employees Worked With
April 30, 2023
TERRIBLE SALES MAN, TERRIBLE TRANSPARENCY, TERRIBLE COMMUNICATION I came to Napleton Chevrolet hoping for transparency and assistance while trading in my vehicle for a new SUV in this time of limited COMMUNICATION I came to Napleton Chevrolet hoping for transparency and assistance while trading in my vehicle for a new SUV in this time of limited inventory and high interest rates and I was met with the exact opposite. I am visually impaired and my husband is on oxygen while recovering from lung cancer; With that being said, you would assume we would have great assistance in this process of reading paperwork and fully agreeing to all costs and APY rates... Instead we were charged for services that we explicitly declined, and on top of that we were given an exceptionally high interest rate, even though my husband and I both have nearly a perfect credit score. This issue has been brought to the staffs attention, and we were told this would be "Their top priority" and the issues would all get resolved. I was finally relieved, or so I thought; After waiting 5 days for the phone call and proof of fixes, I finally called the dealership again for a status update and I was met with the response "Who is this again?". This has left a knot in my stomach for more than 2 weeks now. I will continue to discourage people from doing business with the Napleton dealerships and posting negative reviews until this is resolved. THIS IS NOT HOW ANYONE SHOULD RUN A BUSINESS! More
by DianeEllison
Employees Worked With
Rick DeLaTorre, Brett Cassell
April 30, 2023
Had a great experience with this dealership. They took into account my needs, worked with me to get a deal I was comfortable with, and followed up a few days later to check I was happy with my p They took into account my needs, worked with me to get a deal I was comfortable with, and followed up a few days later to check I was happy with my purchase. Excellent service. More
by S Hay
Employees Worked With
Patryk Laba, Brett Cassell, David Webb
April 29, 2023
They got me into the shop quickly, completed the work quickly, and even got me a ride to my health club. quickly, and even got me a ride to my health club. More
by Jnickelson61
Employees Worked With
April 28, 2023
Great experience Rocky really helped and made everything very easy and straight forward to understand very easy and straight forward to understand More
by rickeywojcik
Employees Worked With
April 28, 2023
Rocky was great to work with. Helped in every way he could . He took his time with us Helped in every way he could . He took his time with us More
by dawn061
April 28, 2023
I like this dealership because the people are intelligent and friendly. These people always get me in and out quickly and friendly. These people always get me in and out quickly More
by EDPAPENHAUSE
Employees Worked With
April 28, 2023
The service team was helpful and knew their stuff Definitely will be back as needed stuff Definitely will be back as needed More
by VEKONY5
Employees Worked With
