Napleton Chevrolet St. Charles
St. Charles, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Very, very mad I was not able to get my FREE oil change. McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work with me. I found him very unhelpful and as if I was bothering him. Believe me, I was fuming 😡 the whole time I was waiting for my car. More
Get your estimate in writing. Twice we were given estimates over the phone by Bill our service agent, and when we pick up our vehicle the total is two to three hundred dollars mo Twice we were given estimates over the phone by Bill our service agent, and when we pick up our vehicle the total is two to three hundred dollars more. The first time this happened the dealership was Don Mccue. We had paper work that shown what the agreed upon price was. The service manager apologized for the mistake and reimbursed the difference. Now that the dealership is Napleton, there is a new service manager named Omar. We brought the issue up with him, and he blamed us for the "miscommunication." The paperwork we received also didn't have any record of the agreed upon cost. Also when I asked where the keys were for our vehicle, Omar ignored us and walked away. We want to support local business but not be taken advantage of for it. More
Staff was professional and informative from my first phone call to the end when I picked up vehicle. Our sales person was Danny was polite and knowledgeable. We encounter many other staff throughout the phone call to the end when I picked up vehicle. Our sales person was Danny was polite and knowledgeable. We encounter many other staff throughout the process, all where just as professional and eager to help as the next. More
DO NOT GO TO THIS DEALER! !!!!! If I could do negative stars I would do negative!!!! Currently watching my mother cry over this dealership because of the horrible treatment she !!!!! If I could do negative stars I would do negative!!!! Currently watching my mother cry over this dealership because of the horrible treatment she has received from their staff. She brought her car here 5 weeks ago for an engine issue. Long story short, they “fixed” the issue and returned the car back to us. Car died that same day. These people have no clue what they are doing. Their communication is absolutely horrendous. “Omar” NEVER answers the phone and “Mike” is extremely rude. We are now getting the car towed to the Sunrise dealership because they are AWESOME! More