Napleton Chevrolet St. Charles

This dealership service department always makes an effort to get me in on my schedule. They always let me know if other scheduled work is needed, and all work is done in a professional manner. to get me in on my schedule. They always let me know if other scheduled work is needed, and all work is done in a professional manner. More

oil change and tire rotation w/my appt + waiting - was done in a sufficient amt of time. Bill let me know the items that I may want to address when I return from my trip, but the car is ready for a 180 done in a sufficient amt of time. Bill let me know the items that I may want to address when I return from my trip, but the car is ready for a 1800 mile trip. My thanks ! More

No follow up, no confirmation repairs are done accurately, no concern when a 36" long metal skid plate scrapes down 53 at 65 mph, can't order parts right the first, second or third time, lies to m accurately, no concern when a 36" long metal skid plate scrapes down 53 at 65 mph, can't order parts right the first, second or third time, lies to me about when work will be done, telling me the GM will call me to discuss and never does. I will never buy a car again from these people, either Napleton or Don McCue. I wouldn't buy a bottle of water from their vending machine. Transmission failure on a 2019 Tahoe with under 50,000 miles I put on it. The bitterness of poor quality remains long after the excitement of buying a brand new Tahoe from this dealership - they don't even care. More

A mistake was made on my repair bill and the service department realized mistake and corrected right away. department realized mistake and corrected right away. More

Great service! Service department communicates what is being done and how to get the car fixed. Service department communicates what is being done and how to get the car fixed. More

Rocky Sanchez was the primary salesman. He was extremely knowledgeable and helpful. He applied no pressure and was interested in our satisfaction. After we completed the deal took time to He was extremely knowledgeable and helpful. He applied no pressure and was interested in our satisfaction. After we completed the deal took time to explain the features of the car. The day before we bought, we dealt with Danny Ali. He was very friendly and helpful and applied no pressure. He had the day off when came to purchase the Equinox. Both men were excellent. More

I've been coming to what was Don McCue for a few years. General maintenance mostly. My oil changes were always around 65 or 75 dollars. Less if i had a coupon. To my surprise this time it was 100 bucks! I General maintenance mostly. My oil changes were always around 65 or 75 dollars. Less if i had a coupon. To my surprise this time it was 100 bucks! I was shocked and when I questioned the service manager he replied... "new owners, new price" then walked away. Additionally, I didn't realize it was Napleton until I got there. You have current email addresses of customers. Why not send out a general email telling everyone you're the new owners? Maybe supply a coupon for services. It's a shame. I always went out of my way to get to your dealership. But after this experience I'll probably go elsewhere. More

very professional, worked with what we needed in a new car and will continue working with you in the future car and will continue working with you in the future More

I had an appointment at 1 pm to get my oil changed. I expected a long wait and brought a book with me. Napleton got the job done fast and sent me on my way. I barely had time to read. I expected a long wait and brought a book with me. Napleton got the job done fast and sent me on my way. I barely had time to read. More

came if for oil change with coupon from prev dealer that was there and was told i can not use coupon was never notified that dealer changed THEIR COUPON SHOULD OF BEEN HONERED !!!!!!!!!! very over price was there and was told i can not use coupon was never notified that dealer changed THEIR COUPON SHOULD OF BEEN HONERED !!!!!!!!!! very over priced for oil change and will NEVER GO BACK !!!!!!!! More