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Napleton Chevrolet St. Charles

St. Charles, IL

4.1
185 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers. Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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2015 E Main St.

St. Charles, IL

60174

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Showing 185 reviews

April 25, 2025

Juanita was awesome at getting back to me with questions about a Jeep wrangler I was interested in. She was very professional and friendly. She took care of getting the appointment going and making sure i More

by hchavez26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Romo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Napleton Chevrolet St. Charles responded

We're delighted to hear that Juanita provided you with professional and friendly service at Napleton Chevrolet St. Charles! It's great to know she was able to assist with your Jeep Wrangler inquiries and appointment setup. Thanks for sharing your experience!

April 17, 2025

Great job in service even though they were busy still took me in thank you bill in service More

by alexanderramos0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Napleton Chevrolet St. Charles responded

Thank you for reviewing Napleton Chevrolet St. Charles! It was so kind of you to share your experience, Alexander!

April 11, 2025

Horrible experience with bringing my car (chevy) into the service department. I brought my vehicle in for a leak in the headliner. After 1 day they could not replicate the leak. We were surprised by that as More

by angie4560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Briant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Roesner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanna Jackson
Apr 15, 2025 -

Napleton Chevrolet St. Charles responded

I'm truly sorry to hear about your experience with our service department, Angie. It's disappointing that we couldn't identify the leak and address your concerns effectively, leading you to seek assistance elsewhere. We strive for better communication and customer care, so I apologize if this was not reflected during your visit. Thank you for bringing this matter to our attention. If you'd like to discuss this further or have any other questions or concerns, please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles.

April 10, 2025

They were very helpful. They explained all problems that my vehicle had. Very polite I was impressed More

by Donnaknapp1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Napleton Chevrolet St. Charles responded

We're delighted to hear that our team at Napleton Chevrolet St. Charles provided helpful and polite service while explaining your vehicle's issues. Thank you for sharing your experience, and we hope to assist you again in the future!

April 09, 2025

Our service experience was Pleasant. We are longtime customers of this Chevy dealer location and Napleton is doing us right by having people like Jeanne help us out with everything that More

by Traverser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanna Jackson
Apr 09, 2025 -

Napleton Chevrolet St. Charles responded

Thank you for your continued loyalty to Napleton Chevrolet St. Charles! We're delighted to hear that Jeanne provided excellent service and communication during your visit. We look forward to assisting with all your future vehicle needs!

April 08, 2025

The staff is friendly, and the experience they provide has always been pleasant. My most recent visit was for an oil change and I was surprised by how quickly the service was performed. I did have an app More

by alex.griff80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Napleton Chevrolet St. Charles responded

Thank you for sharing your experience with us at Napleton Chevrolet St. Charles! We're delighted to hear that our team provided friendly and efficient service during your recent visit. We look forward to seeing you again in the future!

April 06, 2025

Everyone at Napelton Chevrolet was interested in getting me the vehicle I wanted at a fair price with only helpful interaction. More

by Paulczajkowski
Recommend Dealer
Yes
Employees Worked With
Jared Romo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Napleton Chevrolet St. Charles responded

It's fantastic to hear that our team at Napleton Chevrolet St. Charles provided you with helpful service and a fair deal! Thanks for sharing your experience with us!

April 03, 2025

Sales team was fast and friendly. Welcomed us at the door and listened to what we were looking for. More

by Hansent610
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Romo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Apr 03, 2025 -

Napleton Chevrolet St. Charles responded

We're happy to hear that our team offered a warm welcome! Thanks for supporting Napleton Chevrolet St. Charles with a stellar review.

April 02, 2025

Very efficient. Rocky went above and beyond for us. We were in and out of there on a Saturday morning too. I would would buy from them again, and definety recommend More

by wrenchman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sry im terrible with names every one there that helped id give 5 star
Apr 02, 2025 -

Napleton Chevrolet St. Charles responded

We're delighted to hear that Rocky provided exceptional service and made your visit efficient at Napleton Chevrolet St. Charles! Thank you for recommending us, and we look forward to assisting you again in the future.

April 02, 2025

Easy to deal with for the most part. Matched the discount another dealer offered me More

by scottg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Romo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Napleton Chevrolet St. Charles responded

Thank you for leaving Napleton Chevrolet St. Charles a five-star review! We are happy to hear that you got a great deal. Enjoy the ride!

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