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Napleton Cadillac of Libertyville

Libertyville, IL

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204 Reviews

1050 S. Milwaukee Ave

Libertyville, IL

60048

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Showing 204 reviews

August 21, 2023

This place is a rip off! First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also infl More

by CHILLMAN120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Goebelt, Scott Inman, Keith Goebelt
Aug 22, 2023 -

Napleton Cadillac of Libertyville responded

Thank you for the review. Scott and Jim both spoke to you yesterday and explained our stance. Have a great day. Napleton Cadillac of Libertyville

December 08, 2022

Everyone I spoke with was extremely helpful. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again. More

by David K
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick and Tony, John Melus, Kathy Gudas
May 27, 2021

Keith in service was great and because of him I will bring my car back there. I want to thank you . A new customer thanks More

by AnitaHawkins932
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Goebelt
July 29, 2020

We received excellent service from Dominic and Dan and also the best price for our tradein. The transaction was flawles. Dan delivered the car to our house and assisted with the setup. This is the best Ca More

by katrivesis N
Recommend Dealer
Yes
Employees Worked With
Dominic Florio, Dan Praljak
June 04, 2020

Bait and switch Nice showroom and staff but when you get to the numbers, things fall apart. Advertised online prices on used/CPO will get tacked on a $900 'reconditio More

by bradstout1
Customer Service
Recommend Dealer
No
Employees Worked With
John Melus
Jun 09, 2020 -

Napleton Cadillac of Libertyville responded

Brad, I am sorry you had an unpleasant experience. Give me a call and I can try to help. Keith Herrera - General Sales Manager - 847-362-4100

December 12, 2019

Salespeople that know customer satisfaction I was looking for a car for my son. I stopped by to see August Blancas as he helped me find my last Cadillac. August listened to me and understood our More

by BlackCadillac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Borizani, August Blancas
August 21, 2019

Truly a professional team Recently purchased our second Cadillac from Napleton Cadillac (first was from Weil Cadillac before the change of ownership). We continue to experienc More

by Tim133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Borizani, August Blancas, Keith Goebelt
August 19, 2019

VERY PROFESSIONAL AND ENTERTAINING From the moment I met August Blancas and Michael Smith, I knew I had the right team working with me to secure the right car for my next purchase. Th More

by TWF0616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith, August Blancas
August 17, 2019

New Cadillac CT6 John was great he help me out so much been looking for a new vehicle after my lease was up on my impala. Took a look at the Cadillac ct6 and John knew More

by Latrell23#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Melus
August 17, 2019

Fastest and easiest cat sale ever! Well Napleton is my new Cadillac dealer! Thank you so much to Keith Herrera and Mike Palermo for making this the easiest and most stress-free car deal More

by Medusa1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Herrera! , Michael Palermo
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