Napleton Cadillac of Libertyville
Libertyville, IL
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This place is a rip off! First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also infl First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also inflate the labor charges. I trusted them last year on a 4700 dollar repair order which I now realized they way over charged me on the parts! 35% over list! I will be pursuing legal action against the dealership and corporation as well as continue to put in complains with the complaints.com and the BBB. What a bunch of thieves! All they care about is how much money they can scam out of trusting customers ! Beware! More
Everyone I spoke with was extremely helpful. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again. More
We received excellent service from Dominic and Dan and also the best price for our tradein. The transaction was flawles. Dan delivered the car to our house and assisted with the setup. This is the best Ca also the best price for our tradein. The transaction was flawles. Dan delivered the car to our house and assisted with the setup. This is the best Cadillac dealer we ever dealt with. More
Bait and switch Nice showroom and staff but when you get to the numbers, things fall apart. Advertised online prices on used/CPO will get tacked on a $900 'reconditio Nice showroom and staff but when you get to the numbers, things fall apart. Advertised online prices on used/CPO will get tacked on a $900 'reconditioning' fee so you can't possibly pay what they advertise. Shady bait and switch. Sad to waste the time. If they were honest about pricing they would easily earn my business. I've bought several used cars and never had this issue before. I believe all Napleton stores do this. More
Salespeople that know customer satisfaction I was looking for a car for my son. I stopped by to see August Blancas as he helped me find my last Cadillac. August listened to me and understood our I was looking for a car for my son. I stopped by to see August Blancas as he helped me find my last Cadillac. August listened to me and understood our budget. He made a couple of suggestions that were nice cars, but not quite the right fit for my son. The third vehicle was the charm. It met our needs in most every way. August is very skilled in the auto business and you will be glad you dealt with him. I will also say that Rachel kept the paperwork moving along to get me on my way as it was becoming a late evening. August then offered to personally deliver the car to my home so I could surprise my son with his Cadillac. What a surprise! More
Truly a professional team Recently purchased our second Cadillac from Napleton Cadillac (first was from Weil Cadillac before the change of ownership). We continue to experienc Recently purchased our second Cadillac from Napleton Cadillac (first was from Weil Cadillac before the change of ownership). We continue to experience highly professional, courteous and customer focused purchases and service with this dealer. Our Cadillac representative was August Blancas and did a great job of putting us in what we could afford and needed, not just what he could sell. He was patient with our purchasing timeline and kept in touch. The service team is also outstanding and we've experienced that with our previous SRX and now XT5. It is why we came back! More
VERY PROFESSIONAL AND ENTERTAINING From the moment I met August Blancas and Michael Smith, I knew I had the right team working with me to secure the right car for my next purchase. Th From the moment I met August Blancas and Michael Smith, I knew I had the right team working with me to secure the right car for my next purchase. These two men not only were very helpful but also kept it quite enjoyable and entertaining with the constant jokes. I will definitely be recommending this dealership for my friends and family. Tarena Franklin More
New Cadillac CT6 John was great he help me out so much been looking for a new vehicle after my lease was up on my impala. Took a look at the Cadillac ct6 and John knew John was great he help me out so much been looking for a new vehicle after my lease was up on my impala. Took a look at the Cadillac ct6 and John knew which one I wanted and he made it happen. He even drove it to me I stay in Milwaukee and he didn’t won’t me driving all the way back to Illinois thanks John , hope u enjoy the spotted cow . More
Fastest and easiest cat sale ever! Well Napleton is my new Cadillac dealer! Thank you so much to Keith Herrera and Mike Palermo for making this the easiest and most stress-free car deal Well Napleton is my new Cadillac dealer! Thank you so much to Keith Herrera and Mike Palermo for making this the easiest and most stress-free car deal. This is the 2nd car that Keith has made me a fantastic deal! He always gets me what I want! Mike is great...super thorough and knows theses cars in and out. Thanks again and I love my 2019 XT5! More