Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Cadillac of Libertyville
Libertyville, IL
208 Reviews
Filter Reviews by Keyword
By Type
Showing 208 reviews
February 09, 2026
Today I brought my car in for warranty Service. Keith was my advisor. Keith was very disappointing. First his communication made me feel that I was not valued as a customer. Additionally Keith was my advisor. Keith was very disappointing. First his communication made me feel that I was not valued as a customer. Additionally 1. When he brought me my keys I asked for the paperwork he informed me it was not ready. I said I could wait, he told me it might be a few hours. (He suggested to mail it to me) I said I could stop by later if it really would be hours. As I stood there the tech brought him my paperwork?.. 2. He also informed me I needed a part that they needed to order. I asked when would it be at the dealership, he said “you never know with Caddilac it may be a few days. 3. I asked for the part number needed. He reluctantly gave it to me I then went to the parts department and was informed it would be here tomorrow. If I owned this business this type of service would not be accepted. More
by Bob
Employees Worked With
Keith Goebelt
January 15, 2026
I stopped in to take a look at a new Vistiq. Mike Palermo and Kathy Gudas were extremely helpful in answering all of my questions. I took a Vistiq for a test drive and Mike answered all of my qu Mike Palermo and Kathy Gudas were extremely helpful in answering all of my questions. I took a Vistiq for a test drive and Mike answered all of my questions quickly and confidently. I will definitely be going back to Napleton Cadillac in Libertyville when I am ready to purchase! More
by mcthill
Employees Worked With
Michael Palermo, Kathy Gudas
August 21, 2023
This place is a rip off! First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also infl First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also inflate the labor charges. I trusted them last year on a 4700 dollar repair order which I now realized they way over charged me on the parts! 35% over list! I will be pursuing legal action against the dealership and corporation as well as continue to put in complains with the complaints.com and the BBB. What a bunch of thieves! All they care about is how much money they can scam out of trusting customers ! Beware! More
by CHILLMAN120
Employees Worked With
Keith Goebelt, Scott Inman, Keith Goebelt
December 08, 2022
Everyone I spoke with was extremely helpful. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again. More
by David K
Employees Worked With
Nick and Tony, John Melus, Kathy Gudas
July 29, 2020
We received excellent service from Dominic and Dan and also the best price for our tradein. The transaction was flawles. Dan delivered the car to our house and assisted with the setup. This is the best Ca also the best price for our tradein. The transaction was flawles. Dan delivered the car to our house and assisted with the setup. This is the best Cadillac dealer we ever dealt with. More
by katrivesis N
Employees Worked With
Dominic Florio, Dan Praljak
June 04, 2020
Bait and switch Nice showroom and staff but when you get to the numbers, things fall apart. Advertised online prices on used/CPO will get tacked on a $900 'reconditio Nice showroom and staff but when you get to the numbers, things fall apart. Advertised online prices on used/CPO will get tacked on a $900 'reconditioning' fee so you can't possibly pay what they advertise. Shady bait and switch. Sad to waste the time. If they were honest about pricing they would easily earn my business. I've bought several used cars and never had this issue before. I believe all Napleton stores do this. More
by bradstout1
Employees Worked With
John Melus
December 12, 2019
Salespeople that know customer satisfaction I was looking for a car for my son. I stopped by to see August Blancas as he helped me find my last Cadillac. August listened to me and understood our I was looking for a car for my son. I stopped by to see August Blancas as he helped me find my last Cadillac. August listened to me and understood our budget. He made a couple of suggestions that were nice cars, but not quite the right fit for my son. The third vehicle was the charm. It met our needs in most every way. August is very skilled in the auto business and you will be glad you dealt with him. I will also say that Rachel kept the paperwork moving along to get me on my way as it was becoming a late evening. August then offered to personally deliver the car to my home so I could surprise my son with his Cadillac. What a surprise! More
by BlackCadillac
Employees Worked With
Rachel Borizani, August Blancas
