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Napleton Autowerks of Rockford
Rockford, IL
554 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 554 reviews
September 05, 2019
Frustrations It was one frustration after another after the sales even from the sales aspect of this experience. I won't elaborate as I have expressed my issues an It was one frustration after another after the sales even from the sales aspect of this experience. I won't elaborate as I have expressed my issues and frustrations. All I can sum up: i regretted making a purchase from this dealership. My trust level is very low. More
by dissatisfied
Employees Worked With
Geoff Feinblatt, Todd Tifft, Mike Palumbo, Tina Ward, Ahlysha Wenz, Shaun Corirossi
September 04, 2019
30,000-mile Maintenance Service Went to drop-off my 2017 Forester for my scheduled 30,000-mile maintenance service. Work was done on a timely-manner. Ryan F. follows-up with me as he Went to drop-off my 2017 Forester for my scheduled 30,000-mile maintenance service. Work was done on a timely-manner. Ryan F. follows-up with me as he always does whenever I get my Forester serviced. Nice and friendly people that attends and caters to your needs. More
by mysubi
Employees Worked With
Ryan Fagerstrom
September 02, 2019
Great experience Very helpful, courteous, and professional. Explained all aspects of setting up the car for use with the new version of computer science added to this Very helpful, courteous, and professional. Explained all aspects of setting up the car for use with the new version of computer science added to this year's model. We thoroughly understand the lease agreement. Will continue to do business with you More
by lmcpheron
Employees Worked With
Justine Brugger, Ryan Fagerstrom, James Horst
August 31, 2019
Recent visit Today I went into Napletons after dealing with another service certain whom seem didn’t want my business. The service person Shaun was super friendly Today I went into Napletons after dealing with another service certain whom seem didn’t want my business. The service person Shaun was super friendly and made me feel very welcome. This is the only place I will bring my car to. More
by Chris C
Employees Worked With
Shaun Corirossi
August 25, 2019
Very happy with this dealership I am very happy with this dealership. I bought my Subaru there when it was new in 2011 and I have been taking it in for service there ever since. Ev I am very happy with this dealership. I bought my Subaru there when it was new in 2011 and I have been taking it in for service there ever since. Everyone is always very nice and helpful. I have been very pleased with the service and would highly recommend this dealership. More
by Pam007
Employees Worked With
Mike Palumbo, Tina Ward, Shaun Corirossi
August 23, 2019
Fantastic experience Came in for first oil change on my Subaru Forester and met my service writer Tina Ward and she greeted me with a beautiful smile and positive attitude Came in for first oil change on my Subaru Forester and met my service writer Tina Ward and she greeted me with a beautiful smile and positive attitude. She walked me through all aspects of the service, and it was done promptly with the time she had given. The car was clean after words and she walked me through the multipoint inspection to a point where I could fully understand. I highly recommend this dealership and specifically this service writer for any service needs. I will be returning every time for any service needs. More
by Killjoy666
Employees Worked With
Tina Ward
August 23, 2019
Running like a charm Got some work done on my car and was taken well care of. They are always so friendly and make sure the work gets doe in a timely manner. Got some work done on my car and was taken well care of. They are always so friendly and make sure the work gets doe in a timely manner. More
by SmileMore
Employees Worked With
Mike Palumbo, Tina Ward
August 18, 2019
Our new ascent Overall great experience. Susan is very knowledgable with Subaru product. She answered all our questions and helped us choose the right vehicle for o Overall great experience. Susan is very knowledgable with Subaru product. She answered all our questions and helped us choose the right vehicle for our liking and needs. We are very happy with our Ascent. More
by Chris nothof
Employees Worked With
Susan Biggers, sales
August 15, 2019
Best experience! Tim Normoyle was our salesman and was low pressure, patient and helped us made our selection of a 2018 Subaru Outback Touring 3.6R. We had fine servic Tim Normoyle was our salesman and was low pressure, patient and helped us made our selection of a 2018 Subaru Outback Touring 3.6R. We had fine service this past year and highly recommend this Napleton Subaru dealership. More
by carsgo
Employees Worked With
Tim Normoyle, Ryan Fagerstrom
August 04, 2019
An excellent customer experience. I was hesitant to come to Lothan RJ Henry with my not so great credit and being Cadillac it would be expensive. He ask me to come in and "let him wo I was hesitant to come to Lothan RJ Henry with my not so great credit and being Cadillac it would be expensive. He ask me to come in and "let him work his magic". As promised the man kept his word. He is very knowledgeable, gave me good information to help me decide what vehicle to buy. Not only has he provided his great service for me once but twice. And also help my daughter purchase her car on her own. I will definitely recommend RJ to anyone who needs a vehicle. More
by JGBII
Employees Worked With
Lothan J.R Henry
