Napleton Autowerks of Rockford
Rockford, IL
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Knew what I wanted and they delivered. I walked in knowing the exact model I wanted, they had a few in transit. I picked one and was driving a new car home hours after it came off the truck I walked in knowing the exact model I wanted, they had a few in transit. I picked one and was driving a new car home hours after it came off the truck. Great experience. More
Overall Great experience. Would recommend to anyone looking for service done on their vehicle. Will be back for any other problems my car has in the future. :) experience. Would recommend to anyone looking for service done on their vehicle. Will be back for any other problems my car has in the future. :) More
Great service Was greeted with a smile and a friendly hello. Fantastic service, eager to help and service was done with great quality and within the given timeframe Was greeted with a smile and a friendly hello. Fantastic service, eager to help and service was done with great quality and within the given timeframe. More
Lyn’s experience Dealer is easy to work with and eager to please. My previous lease was coming due for renewal and I wasn’t sure what I wanted for my new car and they Dealer is easy to work with and eager to please. My previous lease was coming due for renewal and I wasn’t sure what I wanted for my new car and they spent all the time I needed to feel comfortable with my new car. More
Great dealership No complaints at all. Second car I've bought from them. Both times were great experiences. Matthew Vincent was the perfect salesman, not pushy, very No complaints at all. Second car I've bought from them. Both times were great experiences. Matthew Vincent was the perfect salesman, not pushy, very thorough in his demo. More
Frustrations It was one frustration after another after the sales even from the sales aspect of this experience. I won't elaborate as I have expressed my issues an It was one frustration after another after the sales even from the sales aspect of this experience. I won't elaborate as I have expressed my issues and frustrations. All I can sum up: i regretted making a purchase from this dealership. My trust level is very low. More
30,000-mile Maintenance Service Went to drop-off my 2017 Forester for my scheduled 30,000-mile maintenance service. Work was done on a timely-manner. Ryan F. follows-up with me as he Went to drop-off my 2017 Forester for my scheduled 30,000-mile maintenance service. Work was done on a timely-manner. Ryan F. follows-up with me as he always does whenever I get my Forester serviced. Nice and friendly people that attends and caters to your needs. More
Great experience Very helpful, courteous, and professional. Explained all aspects of setting up the car for use with the new version of computer science added to this Very helpful, courteous, and professional. Explained all aspects of setting up the car for use with the new version of computer science added to this year's model. We thoroughly understand the lease agreement. Will continue to do business with you More
Recent visit Today I went into Napletons after dealing with another service certain whom seem didn’t want my business. The service person Shaun was super friendly Today I went into Napletons after dealing with another service certain whom seem didn’t want my business. The service person Shaun was super friendly and made me feel very welcome. This is the only place I will bring my car to. More
Very happy with this dealership I am very happy with this dealership. I bought my Subaru there when it was new in 2011 and I have been taking it in for service there ever since. Ev I am very happy with this dealership. I bought my Subaru there when it was new in 2011 and I have been taking it in for service there ever since. Everyone is always very nice and helpful. I have been very pleased with the service and would highly recommend this dealership. More