Napleton Autowerks of Rockford

After several harrowing experiences in the Chicago suburban auto dealership desert, this is an oasis of pleasant car sales. Starting my new car search in April I was excited to finally get the car suburban auto dealership desert, this is an oasis of pleasant car sales. Starting my new car search in April I was excited to finally get the car I wanted..By June, no car, just mistrust of any sales deal, skeptical and wary of the rip-off to be. I was pretty worn out and discouraged. Decided to put off buying for a year.. it was too much hassle! Isn't buying a new supposed to exciting and (kind of) fun??? I knew what I wanted in my car, I did my research, I knew what was a fair price and what was a great price. Internet-savvy, I decided to just let Justine know how frustrated and annoyed I was with the process of getting a new car in one of our emails. She was patient in the process, and stuck with me. She was UPFRONT with the price.. from the start (and a very good price) honest with the trade-in info and financing. She answered all my questions. The process of buying a new car, my new subaru, became a joy to me again, and I got the impreza I wanted, at the price I wanted to pay, and felt respected at the dealership. I was stunned at the lack of hassle, the ease and the painlessness of buying a new car. So much so that my husband bought a second subaru the next week. Thanks, Napleton Rockford!! We're a two subaru family.. and our dogs love them, too! You guys are awesome!(but I told you that!) More

This has been, by far, the best auto buying experience of my life. Sales people were knowledgeable and helpful. Sales Manager was friendly and also very helpful. Hate to be redundant but the Financial Man my life. Sales people were knowledgeable and helpful. Sales Manager was friendly and also very helpful. Hate to be redundant but the Financial Manager was also great. I look forward to many years of driving my shinny new Outback. More