Napleton Autowerks of Rockford

Irv greeted me immediately. He listened to my concerns and was very friendly paying close attention to detail. My vehicle was ready at the time I was given. The final cost of the repair was less than Irv and was very friendly paying close attention to detail. My vehicle was ready at the time I was given. The final cost of the repair was less than Irv quoted me. He even had car washed. I recommend Irv at Napleton Auto Werks. More

Everything was great except for the price of course. They really wouldn't negotiate down on the price at all and were pretty hard sell about it. But, the service was good, friendly, not overly aggressi They really wouldn't negotiate down on the price at all and were pretty hard sell about it. But, the service was good, friendly, not overly aggressive after we first looked at the car. They didn't continually call or email as it took us about 6 months or so to make a decision. More

Wow what a great place! I needed two cars, one for me and one for my daughter. I was greeted by Mr. Bob Fisher and I felt comfortable right from the start. He listened to me and seemed to truly care ab and one for my daughter. I was greeted by Mr. Bob Fisher and I felt comfortable right from the start. He listened to me and seemed to truly care about me and my daughter, not just about what cars he wanted to sell that day. I ended up buying a Cadillac Certified Pre-Owned 2008 DTS and my daughter bought a 2006 Toyota Camry. They even got me a very low interest rate on both loans with a local bank. Then a couple of days later I got a thank you call from Bob Fisher, AND one from the Cadillac Manager Brian Langekamp!! This is a first class operation! More

In my experience of admiring and buyng cars [and I am an enthusiast), I was thrilled at your reception, knowledge and professional conduct. I would happily recommend my friends and contacts to meet with you enthusiast), I was thrilled at your reception, knowledge and professional conduct. I would happily recommend my friends and contacts to meet with you to benefit their personal and/ or business needs with the security of knowing that there is in fact such a caring and well informed personnel. I have purchased 3 cars from you, used and new , over the past seven years, and hold particular respect for your professional regard of efficiency and urgency in need and your continual effort to great customer service and advice. Yours Respectfully Nello Oteri More

I try to be a long term customer with a good relationship with everyone at the dealership and in return I expect great treatment from everyone in the Napleton Porsche store. And, I get it. From Sales, to fin with everyone at the dealership and in return I expect great treatment from everyone in the Napleton Porsche store. And, I get it. From Sales, to finance, to service, my experience has been very, very good. I also want to add that im Hayes at the Napleton Riverside store,has always treated me very well. And Gary Heckman in service is also very good. More

Both of these gentlemen have been extremely pleasant to deal with and have provided exception sales customer service. I have purchased two used Porsche's in the last year and will be coming back again for deal with and have provided exception sales customer service. I have purchased two used Porsche's in the last year and will be coming back again for future purchases. Dave & Ron make you feel very comfortable and welcome at your dealership and apply NO pressure whatsoever on the purchase of a vehicle (new or used). During our most recent purchase,(2002 Turbo), I thought the lug key and mounting plate for the license were missing. Both were replaced without any hesitation only for me to find that they were in fact already in the car! My bust!!! Keep up the great work and I look forward to my next future purchase. Best regards, Steve Whalen More

I was in the market for a new car and checked these guys out. What a pleasant surprise i had. From beginning to end the salesman was interested in what i needed, not what he wanted to sell me! I met the ent out. What a pleasant surprise i had. From beginning to end the salesman was interested in what i needed, not what he wanted to sell me! I met the entire staff by the time i was done doing my paperwork, From the salesman to the managers everyone was very honest,open and helpful. Thanks again, I will send my family and freinds to you for sure! More

After several harrowing experiences in the Chicago suburban auto dealership desert, this is an oasis of pleasant car sales. Starting my new car search in April I was excited to finally get the car suburban auto dealership desert, this is an oasis of pleasant car sales. Starting my new car search in April I was excited to finally get the car I wanted..By June, no car, just mistrust of any sales deal, skeptical and wary of the rip-off to be. I was pretty worn out and discouraged. Decided to put off buying for a year.. it was too much hassle! Isn't buying a new supposed to exciting and (kind of) fun??? I knew what I wanted in my car, I did my research, I knew what was a fair price and what was a great price. Internet-savvy, I decided to just let Justine know how frustrated and annoyed I was with the process of getting a new car in one of our emails. She was patient in the process, and stuck with me. She was UPFRONT with the price.. from the start (and a very good price) honest with the trade-in info and financing. She answered all my questions. The process of buying a new car, my new subaru, became a joy to me again, and I got the impreza I wanted, at the price I wanted to pay, and felt respected at the dealership. I was stunned at the lack of hassle, the ease and the painlessness of buying a new car. So much so that my husband bought a second subaru the next week. Thanks, Napleton Rockford!! We're a two subaru family.. and our dogs love them, too! You guys are awesome!(but I told you that!) More

This has been, by far, the best auto buying experience of my life. Sales people were knowledgeable and helpful. Sales Manager was friendly and also very helpful. Hate to be redundant but the Financial Man my life. Sales people were knowledgeable and helpful. Sales Manager was friendly and also very helpful. Hate to be redundant but the Financial Manager was also great. I look forward to many years of driving my shinny new Outback. More