Napleton Autowerks of Rockford

Awesome Internet dealer Found a vehicle on their web site and requested information. Scott was quick to respond and answered all of my questions. Indicated I wanted the car a Found a vehicle on their web site and requested information. Scott was quick to respond and answered all of my questions. Indicated I wanted the car and was coming from out of state. They picked me up at the station, all paperwork was ready to sign and I was on my was in about one hour. Both Scott and Paul where knowledgeable, respectful and an absolute pleasure to deal with, The car exceeded my expectations as did the quality of their professionalism. More

Very good Customer Repair Service First of all, I want to start by saying that I didnt even buy my Cadillac from this dealership yet they treated me like I was their number one custome First of all, I want to start by saying that I didnt even buy my Cadillac from this dealership yet they treated me like I was their number one customer. My car's power seats died and I called them because they are much closer than the dealership from which I bought my car. After making an appointment to bring the car THE SAME DAY, they took me in and even gave me a free loaner car (as sweet 2015 Cadillac SRX). Everything they fixed was under warranty so I didnt pay a dime. After I picked up my car, Mike showed me features that my 2013 Cadilllac ATS had that I didnt even know about! I've dealt with plenty of dealerships over the years but this was easily the best experience I've ever had. If you want to be treated with courtesy and respect, I recommend this place HIGHLY. More

Not pleased. Won't shop here again. Ordered a new 2016 WRX from them. Salesmen were hesitant to even talk to me due to my age (20). After seeing that I could afford to buy a new car, the Ordered a new 2016 WRX from them. Salesmen were hesitant to even talk to me due to my age (20). After seeing that I could afford to buy a new car, they were pushy and impatient. But here's the real kicker: the salesman called me to tell me my car was in and ready to be picked up. I went into pick up the car, and was then told that it actually wasn't there yet... Okay, odd. Picked up the car the next day. Two months later, a friend who does body work looked at my car, and noticed it had had two of the doors repainted. I called out the dealership, and they told me that because the body work cost was under 6% of my cars value, they legally did not have to inform me that my car had been repainted. Okay, but that still doesn't warrant lying to your customer about their car not being at the dealership, when it's at the body shop having a repaint done. I don't trust this dealership. Not buying a car here again. My family has also bought cars from them and had issues too, so it's not just me that has a problem with how they operate. More

Always happy with the service on my car. I am always very happy with the care I receive at Napleton Subaru in Rockford. The gentlemen in the service department are courteous and respectful. T I am always very happy with the care I receive at Napleton Subaru in Rockford. The gentlemen in the service department are courteous and respectful. They always get the job done correctly. I trust my car care to this team. More

2015 Forester Bought a 2015 Forester from these guys. Will not buy from again. Horrible deal, and even worse service. Have had bluetooth connection issues with the Bought a 2015 Forester from these guys. Will not buy from again. Horrible deal, and even worse service. Have had bluetooth connection issues with the car, that after almost a year, are unresolved. Its our phones, our carrier, the weather. Good car. Buy from somewhere else. More

I had a service issue with my SRX. Called Napelton and received a quick answer and an appointment to fix the vehicle. Irv met me when I drove in and took care of all the issues with the car. Irv was very received a quick answer and an appointment to fix the vehicle. Irv met me when I drove in and took care of all the issues with the car. Irv was very friendly. I had to have one item ordered and Irv called in a couple of days and replaced the item quickly. More

Bought a new Boxster S from Ron Hughes @ Napleton Porsche in Rockford last month. His customer service was amazing. I wanted a very specific subset of options but didn't want to wait to order a car. Ron scou in Rockford last month. His customer service was amazing. I wanted a very specific subset of options but didn't want to wait to order a car. Ron scoured the entire country and found the perfect car from another dealer's inventory. I had never met him before the sale, but certainly consider him a friend after. Great move to use this dealer for your next Porsche. More

My son & I came to your dealership the afternoon of Saturday, July 26, 2013. We had the misfortune of getting the salesman by the name of Todd. He was the most unfriendly and rudest car salesman I ha Saturday, July 26, 2013. We had the misfortune of getting the salesman by the name of Todd. He was the most unfriendly and rudest car salesman I have ever encountered. We looked at both the Forester and Outback that were on the showroom floor. The entire time we looked at them we would have to ask questions to get information about them. He very seldom would offer any information on the two vehicles. When we asked to test drive the Forester, he acted like we were putting him out. He pulled the vehicle up to the front door and I got in the diver seat, my son behind me, and Todd in the front passenger seat. I asked how to get out to the street and he said either way. Being my first time at this dealership, and not familiar with Rockford (don't live in Rockford) I was not sure how to get back onto Perryville. So, when Todd said either way I went to the south. Seeing cars and a curb in front of me, I said now where. Todd curtly said "Where every you want". I turned left along the south side of the building. I than asked again where to go. Todd again even more rudely said "Mary, the road is straight in front of you". First off, that was the road behind your building not Perryville. The entire test drive he said only five words..."So what do you think". These words were uttered when we were at the stop light to turn back into your dealership. He gave us no information about the vehicle as he sat like a bump on a log. I could tell he didn't want to be in that car with us. I don't know if he was having a bad day, or that he didn't like the fact that I told him that we were out looking at a Honda CRV, Toyota Rav4 and the Subaru. Maybe he didn't want a "looker", but I can tell you one thing....I will never step foot into your dealership again because of that man. I don't want anyone to get fired, but that man shouldn't be selling cars. Also, my friends know that we are looking for a vehicle and have been told about our experience. The salesman at your Honda showroom, Cornelius, was the direct opposite. He knew that we were looking and test driving the three vehicles and he took time and gave us a wealth of information! More

I have nothing but praise for Napleton Subaru. Since buying my first new car over 35 years ago, I have never experienced such a professional & pleasant car buying experience. Mike Price and the entire N buying my first new car over 35 years ago, I have never experienced such a professional & pleasant car buying experience. Mike Price and the entire Napleton team were knowledgeable, patient and above all pleasant. At no time did my wife and I feel pressure to make a decision. As a result, we made an excellent and informed decision to buy a 2013 Subaru Outback Limited. We love the car and have no compunction in recommending Napleton Subaru to prospective car buyers. Whether your need is a new car or a used car, the Napleton team remains respectful & professional. We look forward to a long and mutually beneficial relationship with Napleton Subaru! More

We started looking for a new car in February 2012, we narrowed it down to 3 choices. A quick visit with Braxton McNitt and a test drive and then we were off. In July we finally decided to go with a Sub narrowed it down to 3 choices. A quick visit with Braxton McNitt and a test drive and then we were off. In July we finally decided to go with a Subaru Outback, I contacted the dealership, Braxton remembered us and offered his help. I have purchased a lot of cars and never has my experience been this pleasant. We went on another test drive, Braxton offered to take the car to our house to make sure it fit in the garage and said "come back when you are ready to purchase". When I went into purchase the car there was no pressure, none of the normal car sales tactics. I knew what my car was worth, what the Subaru was selling for on average, I made an offer and the deal was done. I got the price I wanted for my car and I paid what I felt was a fair price for the new car...maybe I should have offered less. If you are looking for a new car I highly recommend this dealership. Clean, comfortable, no old school car dealing tactics and overall satisfying car buying experience. Ask for Braxton, don't be surprised when a very young looking young man shows up, he knows everything about the cars available and is a true professional. More