Napleton Autowerks of Rockford

Excellent Customer Service I bring my Escalade in for service to this location and have been extremely satisfied with the service department at Napleton Rockford. Irv Bolthouse I bring my Escalade in for service to this location and have been extremely satisfied with the service department at Napleton Rockford. Irv Bolthouse has been my representative here since I purchased my Escalade and he has helped me with everything from mechanical questions, to routine service and up to necessary repairs and he has been very helpful with all of my needs. Everyone is so helpful and friendly here. They have taken very great care of my vehicle and me as a customer. I would highly recommend this location to anyone who is looking for an excellent service experience. Thank you Irv and the entire crew at Napleton Rockford! More

Fabulous experience Don Smith worked so hard to find me the perfect SRX. No pressure except to have a great experience and be happy with my purchase. I love cars and have Don Smith worked so hard to find me the perfect SRX. No pressure except to have a great experience and be happy with my purchase. I love cars and have purchased, sold, and traded many over the years and this is my number one service experience. By the way I love my purchase! Thank you so much Don. More

Irv Bolthouse and Great service department that cares. Irv Bolthouse and and his Service department did a great job and recommended some safety issues that needed to be taken care of asap and got my car ba Irv Bolthouse and and his Service department did a great job and recommended some safety issues that needed to be taken care of asap and got my car back on the road. Thank you, Don Smith More

Never had a better experience. My wife and i had the best experience possible buying a new car from this dealer. Mike Price is the only salesperson we encountered in the rockford ar My wife and i had the best experience possible buying a new car from this dealer. Mike Price is the only salesperson we encountered in the rockford area that actually knew what he was talking about. His professionalism and kindness went a long way with us. I highly recommend Napleton and Mike Price More

Great experience Justine was fantastic to work with...she made it so easy to say yes and purchase the vehicle. Brian was very helpful with any and all questions. Went Justine was fantastic to work with...she made it so easy to say yes and purchase the vehicle. Brian was very helpful with any and all questions. Went overboard to make me feel welcome More

Great sales staff Nick helped me purchase my new vehicle. He was friendly and professional. Great experience. I would come back to Napleton again for my next car pur Nick helped me purchase my new vehicle. He was friendly and professional. Great experience. I would come back to Napleton again for my next car purchase. The service is great! People are friendly and very helpful. More

Fantastic Irv was great in the service department. He took the time to listen to my concerns and kept me informed. He offered repairs at a fair price and the Irv was great in the service department. He took the time to listen to my concerns and kept me informed. He offered repairs at a fair price and the work was done well. I will be recommending him to others. More

Wonderful service I visited for my first service and they were very prompt and courteous. the service manager even came out and greeted me, that was a very nice touch. I visited for my first service and they were very prompt and courteous. the service manager even came out and greeted me, that was a very nice touch. More

Bought a used car here. Sales Rep was J.R. and he was absolutely terrific. Actually listened to what I was looking for, what I wanted to pay and found something that fit in Sales Rep was J.R. and he was absolutely terrific. Actually listened to what I was looking for, what I wanted to pay and found something that fit in my budget. None of the other dealers I spoke to did this, so I was impressed. Very friendly, personable and easy to talk and deal with. He helped to make a very stressful situation much less stressful for me and my husband. I hope I won't need another car for a very long time, but if/when I do, I will definitely go back to him. More

2017 Subaru Forester We initially stopped to look at used Subaru Foresters. Our saleman, J.R. was very helpful explaining new features that weren't on our old Forester - We initially stopped to look at used Subaru Foresters. Our saleman, J.R. was very helpful explaining new features that weren't on our old Forester - both in newer used and in the new 2017. He gave the information we needed to make our decision to buy new. He was very considerate of our time. We are very happy with him, Tim who helped explain some of the functions, and of course our new Forester! More