Napleton Autowerks of Rockford

Great Service And Employees I am very happy with the level of Service I received from JR Henry. He was very helpful with finding the right car for me and my husband. He took the I am very happy with the level of Service I received from JR Henry. He was very helpful with finding the right car for me and my husband. He took the time out to find exactly what we wanted. He was very patient, kind. The entire process was smooth and easy. Thanks again JR. Hands down best sales man and Dealership to deal with. Very Pleased!!!!!! More

Couldn't find problem other shop did still paid $220!! I went in for a clunk which they could figure out the problem. They had the car for 5 days. The service charge fee was not stated to me when I dropp I went in for a clunk which they could figure out the problem. They had the car for 5 days. The service charge fee was not stated to me when I dropped off the vehicle. They stated all the transmission sensors went on. Another mechanic at a different dealership said that was very odd for ALL sensors to go on. The different mechanic figured out the main issue and the he clunk WITHOUT charging me a fee. The service department acted like they did not know anything about helping me out with the diagnosis fee. Talk to general manager and he said, we will not refund your fee, period. Very fake kindness, rude management. It's said that I bought the car there 8 years ago. Go would recommend not going there for any reason especially service. More

Nice people, but dealer policies treat you like a criminal I wanted a very specific Subaru, and was willing to travel to get it. I found it at Napleton Subaru in Rockford, IL. Since it was a 4-5 hour drive for I wanted a very specific Subaru, and was willing to travel to get it. I found it at Napleton Subaru in Rockford, IL. Since it was a 4-5 hour drive for me to get there and I worked the next few days, I asked if I could give them a $500 deposit with a credit card to hold the car for me for a few days. They would not. Their policy is only to allow a deposit at the end of the day to hold it until the end of the next business day. Luckily the car was still available when I had my next day off. They insisted I pay for the car with a cashier's check, not a personal check, so I came with the necessary cashier's check. But they also required me to fill out a loan application, in case the cashier's check might be a forgery. This seemed absolutely ludicrous to me, but was the only way they would let me buy the vehicle. I found this terribly offensive, and when Subaru finance called me at home the next day for more details about my credit application and I told them I didn't need it, that the dealer had required it even through I was paying by cashier's check, Subaru said they had never heard of such a thing and cancelled the application. Then when the entire transaction was complete, I was offered the extended warranty on my used Subaru. Never in all of the conversations I had had over the phone or the several hours I was there did anyone even mention it before. And I had to make a decision to purchase it within about 5 minutes or it was no longer an option. And that they would take a personal check for. I declined, since I don't like high pressure sales, nor did I like how they handled it. It seems to be their policy, since the person who offered it to me assumed that no one had ever mentioned it to me before. I have purchased two vehicles that required me to fly to another state to pick them up. Both of those dealers held cars with a $500 credit card deposit and let me pay by personal check. Napelton told me that their policies were normal when buying a car out of state, which has not been my experience. The people were all friendly, but the dealer policies seem to be designed for working with criminals. I would absolutely never send anyone to buy a car from them. I have asked around and no one I know has ever had a buying experience like this. More

Amazing walked away with two 2017 cars Great service JR and Bruce really helped us out! We walked away with two 2017 cars and are very satisfied with the quality of service! Great service JR and Bruce really helped us out! We walked away with two 2017 cars and are very satisfied with the quality of service! More

Car shopping made simple We just got back to Wisconsin from buying a Buick Encore from Napleton Auto works and we are very pleased with the dealership and our sales Rep Don Sm We just got back to Wisconsin from buying a Buick Encore from Napleton Auto works and we are very pleased with the dealership and our sales Rep Don Smith. The pricing was way below other dealerships and everyone was friendly. We called ahead so they had the vehicle waiting for us to test drive. It took less than 4 hours for us to drive away in our new vehicle. More

Satisfied customer love this dealership! They went out of their way to give me the best deal. Don Smith was honest polite and courteous to me and my family. I wish al love this dealership! They went out of their way to give me the best deal. Don Smith was honest polite and courteous to me and my family. I wish all salesman were as caring as him. Highly recommend this dealership. More

WOW....JUST WOW !! I am very impressed with the level of customer service, kindness, courtesy and everything that I experienced with Don Smith at Napleton Cadillac. It I am very impressed with the level of customer service, kindness, courtesy and everything that I experienced with Don Smith at Napleton Cadillac. It was the first time ever I didn't dread being at a dealership ! And the vehicle......oh my word.....the Cadillac XT5 is a dream ride in every way. True class at the finest it can be. Thank you for making this a great experience Don and Brian !!! More

Excellent Customer Service I bring my Escalade in for service to this location and have been extremely satisfied with the service department at Napleton Rockford. Irv Bolthouse I bring my Escalade in for service to this location and have been extremely satisfied with the service department at Napleton Rockford. Irv Bolthouse has been my representative here since I purchased my Escalade and he has helped me with everything from mechanical questions, to routine service and up to necessary repairs and he has been very helpful with all of my needs. Everyone is so helpful and friendly here. They have taken very great care of my vehicle and me as a customer. I would highly recommend this location to anyone who is looking for an excellent service experience. Thank you Irv and the entire crew at Napleton Rockford! More

Fabulous experience Don Smith worked so hard to find me the perfect SRX. No pressure except to have a great experience and be happy with my purchase. I love cars and have Don Smith worked so hard to find me the perfect SRX. No pressure except to have a great experience and be happy with my purchase. I love cars and have purchased, sold, and traded many over the years and this is my number one service experience. By the way I love my purchase! Thank you so much Don. More

Irv Bolthouse and Great service department that cares. Irv Bolthouse and and his Service department did a great job and recommended some safety issues that needed to be taken care of asap and got my car ba Irv Bolthouse and and his Service department did a great job and recommended some safety issues that needed to be taken care of asap and got my car back on the road. Thank you, Don Smith More