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Napleton Autowerks of Rockford
Rockford, IL
554 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 554 reviews
March 29, 2020
Shaun in service was knowledgeable and made coming in for basic service a pleasant time. Everyone there is always so friendly and hope every stays safe during this time. basic service a pleasant time. Everyone there is always so friendly and hope every stays safe during this time. More
by Jojo
Employees Worked With
Shaun Corirossi
March 23, 2020
Couldn’t find the salesman Matt Schmitz that I worked with in the review section, but 5 stars to him as well! Todd the sales manager was very accommodating and honest! Will be doing all of my future Suba with in the review section, but 5 stars to him as well! Todd the sales manager was very accommodating and honest! Will be doing all of my future Subaru needs with him from this point forward! More
by D.massingill
Employees Worked With
Matt Schmitz, Todd Tifft, James Horst
February 22, 2020
totally disappointed with napleton Subaru. when telling them about my bad experience with them. there response was. that's to bad. in a smart butt tone. sell you the car. now leave us alone. don't bother u them about my bad experience with them. there response was. that's to bad. in a smart butt tone. sell you the car. now leave us alone. don't bother us anymore. 2 times I brought it in for oil changes both times they did it wrong, when I confronted them with it. they said there was a disconnect.. meaning me. this came from a religious lady who plays all the games trys to act innocent. these people are wolves. don't business with them. you will live to regret it. keith browning totally dissatisfied. More
by kbbentley1
Employees Worked With
Justine Brugger, Todd Tifft, Ryan Fagerstrom
January 31, 2020
Fantastic Staff I came in for some recall work on my Subaru. Shaun got me checked in and told me I would be working with Ryan for the rest of the time. Shaun was very I came in for some recall work on my Subaru. Shaun got me checked in and told me I would be working with Ryan for the rest of the time. Shaun was very friendly. When my car was done Ryan checked me out, went over the work they did on my car and went over the multipoint inspection. Together they made sure I knew everything that was going on. Definitely will be back. More
by Collow70
Employees Worked With
Ryan Fagerstrom, Shaun Corirossi
January 21, 2020
Service was amazing had to get in and out quick for a simple service, Tina got it done and paper work was an ease to get through with her help. Will always come back. simple service, Tina got it done and paper work was an ease to get through with her help. Will always come back. More
by Killjoy666
Employees Worked With
Tina Ward
January 14, 2020
Amazing service Took my car in for a noise in my engine and got right in. the service department was super friendly and made an easy in out process. Took my car in for a noise in my engine and got right in. the service department was super friendly and made an easy in out process. More
by SmileMore
Employees Worked With
Tina Ward
January 10, 2020
XT5 Napleton Autowerks Love my XT 5. Thank you Justine Brugger, Damian Wright and Scott Nicole for organizing and preparing my purchase. I have been a long time customer o Love my XT 5. Thank you Justine Brugger, Damian Wright and Scott Nicole for organizing and preparing my purchase. I have been a long time customer of Napleton Cadillac and will continue to purchase from this dealership due to the excellent customer service. Justine is always a phone call away and answers my questions. No run around at this dealership and for me that says a lot. Thank you Justine for all the personalized service you give and for setting up my vehicle so that I can just drive and enjoy it. I love how Justine takes such an interest in helping me enjoy my vehicle and calls to make sure everything is going good. Service after the sale speaks for itself. Thanks again Justine and the entire Napleton family. More
by Keenan, Tom
Employees Worked With
Scott Nicoll, Demian Wright, Justine Brugger
January 06, 2020
Typical dealer rip off service center! My car is sabotaged every time I am there. Currently my car has excessive rattling from a cover they loosened when I brought it in for the airbag recall. The sabotaged every time I am there. Currently my car has excessive rattling from a cover they loosened when I brought it in for the airbag recall. They have cut my exhaust so that I needed a new catylitic converter. When I didn't let them fix my car, they parked it on the lot & I had to go find it More
by msmac868699
Employees Worked With
Can't say who I dealt with. Different people every time
January 03, 2020
Welcoming the New Year I am pleased to Welcome the New Year with my New CT6 Cadillac from Napleton Autowerks. It has everything I wanted in a new car. I have been a customer I am pleased to Welcome the New Year with my New CT6 Cadillac from Napleton Autowerks. It has everything I wanted in a new car. I have been a customer of Napleton Autowerks for many years and my Sales Person Justine Brugger has made my experiences in purchasing my new cars a Superior Experience. I want to thank her for all her personal touches and the time she has spent in making me familiar with all the features in my new car. Thanks also to Demian Wright in management, and the service staff that keeps my Cadillacs in tip top condition. More
by bonnieheffernan0
Employees Worked With
Demian Wright, Justine Brugger, Mike Palumbo
December 31, 2019
Cadillac Service Came in for some maintenance for my vehicle, guys done a inspection on the entire vehicle. Let me know that i had a few issues that needed to be look Came in for some maintenance for my vehicle, guys done a inspection on the entire vehicle. Let me know that i had a few issues that needed to be looked at. Was able to get all my work done that day and even got a car wash. Great job Ryan and all the other guys on the team! More
by onodasi
Employees Worked With
Ryan Fagerstrom
