Napleton Autowerks of Rockford

I recieved the VIP treatment throughout the process! Napleton's Cadillac dealership worked hard for me to figure out how to give me as many discounts as possible to reach my financial goal. Justine was a Napleton's Cadillac dealership worked hard for me to figure out how to give me as many discounts as possible to reach my financial goal. Justine was aware of my goal and Demian worked the figures as best he could. I decided on a Subaru and set up a time for delivery. Scott, Demian and Justine had a meeting about my decision the next day and Scott called me personally. Scott really wanted me to stay with Cadillac and he made that happen by adjusting the price again. I really appreciated their kindness to me during the whole process and loved the roses Justine presented to me! More

Amazing Job I came into the dealership to get an oil change. I didn't make an appointment. Tina told me she would try an get it in right away. She did a wonder I came into the dealership to get an oil change. I didn't make an appointment. Tina told me she would try an get it in right away. She did a wonderful job to go through all the paperwork with me. I was very impressed with her level of customer service. I will definitely be back More

Love my Subaru . Shaun in service is my go to guy. He explains everything in a friendly and easy understandable way. Can’t wait to buy number 3 next year explains everything in a friendly and easy understandable way. Can’t wait to buy number 3 next year More

Great Service Brought my car in for a weird noise and they were very fast about detecting what the noise was. The price was great and the people were super nice! Brought my car in for a weird noise and they were very fast about detecting what the noise was. The price was great and the people were super nice! More

Tire issues I came into the shop with a tire that was loosing air. They got me right in, found out that I needed a tire. Once done they brought it around front I came into the shop with a tire that was loosing air. They got me right in, found out that I needed a tire. Once done they brought it around front for me, it was a nice and easy process. More

Friendly staff, great service. Great after sale service. Nice showroom. Free onsite car washes for the life of your vehicle ownership. Overall pleasant shopping experience. Nice showroom. Free onsite car washes for the life of your vehicle ownership. Overall pleasant shopping experience. More

Very Prompt Brought my car in for a new battery and a nail in my tire. They did a wonderful fast job. Very Friendly and well mannered. Brought my car in for a new battery and a nail in my tire. They did a wonderful fast job. Very Friendly and well mannered. More

Buying our first Subaru vehicle We were treated with respect, and a lot of effort went into locating us the vehicle make and model of our choice. We were dealt with in a professional We were treated with respect, and a lot of effort went into locating us the vehicle make and model of our choice. We were dealt with in a professional manner, as we had done a lot of research into making our decision on the purchase of a 2019 Subaru Outback. More

Best in town Always friendly and helpful. There was a problem with a rear tail light being out and was not caught when first inspected, but was caught and repaired Always friendly and helpful. There was a problem with a rear tail light being out and was not caught when first inspected, but was caught and repaired before I the shop. More