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Napleton Autowerks of Rockford

Rockford, IL

4.9
554 Reviews

505 N Perryville Rd

Rockford, IL

61107

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Showing 554 reviews

March 29, 2020

Shaun in service was knowledgeable and made coming in for basic service a pleasant time. Everyone there is always so friendly and hope every stays safe during this time. More

by Jojo
Recommend Dealer
Yes
Employees Worked With
Shaun Corirossi
March 23, 2020

Couldn’t find the salesman Matt Schmitz that I worked with in the review section, but 5 stars to him as well! Todd the sales manager was very accommodating and honest! Will be doing all of my future Suba More

by D.massingill
Recommend Dealer
Yes
Employees Worked With
Matt Schmitz, Todd Tifft, James Horst
February 22, 2020

totally disappointed with napleton Subaru. when telling them about my bad experience with them. there response was. that's to bad. in a smart butt tone. sell you the car. now leave us alone. don't bother u More

by kbbentley1
Recommend Dealer
No
Employees Worked With
Justine Brugger, Todd Tifft, Ryan Fagerstrom
Feb 24, 2020 -

Napleton Autowerks of Rockford responded

Hi Keith, sorry to hear you are unhappy with the service on your Subaru however, this is the review board for Cadillac. I have directed your concern to our Service Manager, Chad Hauser. He will be reaching out to you.

January 31, 2020

Fantastic Staff I came in for some recall work on my Subaru. Shaun got me checked in and told me I would be working with Ryan for the rest of the time. Shaun was very More

by Collow70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Fagerstrom, Shaun Corirossi
January 21, 2020

Service was amazing had to get in and out quick for a simple service, Tina got it done and paper work was an ease to get through with her help. Will always come back. More

by Killjoy666
Recommend Dealer
Yes
Employees Worked With
Tina Ward
January 14, 2020

Amazing service Took my car in for a noise in my engine and got right in. the service department was super friendly and made an easy in out process. More

by SmileMore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Ward
January 10, 2020

XT5 Napleton Autowerks Love my XT 5. Thank you Justine Brugger, Damian Wright and Scott Nicole for organizing and preparing my purchase. I have been a long time customer o More

by Keenan, Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nicoll, Demian Wright, Justine Brugger
January 06, 2020

Typical dealer rip off service center! My car is sabotaged every time I am there. Currently my car has excessive rattling from a cover they loosened when I brought it in for the airbag recall. The More

by msmac868699
Recommend Dealer
No
Employees Worked With
Can't say who I dealt with. Different people every time
Jan 09, 2020 -

Napleton Autowerks of Rockford responded

Please reach out to our Service Manager, Chad Hauser, as he would like to more about your experience in our service department. We strive for a 5 star experience every time, so please contact us personally to resolve your issue.

January 03, 2020

Welcoming the New Year I am pleased to Welcome the New Year with my New CT6 Cadillac from Napleton Autowerks. It has everything I wanted in a new car. I have been a customer More

by bonnieheffernan0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demian Wright, Justine Brugger, Mike Palumbo
December 31, 2019

Cadillac Service Came in for some maintenance for my vehicle, guys done a inspection on the entire vehicle. Let me know that i had a few issues that needed to be look More

by onodasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Fagerstrom
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