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Napleton Autowerks of Rockford
Rockford, IL
552 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 552 reviews
June 30, 2017
Excellent Service Irv was very helpful and took the time to explain what was wrong with my car. He got it in the shop right away and even applied a coupon he found! I w Irv was very helpful and took the time to explain what was wrong with my car. He got it in the shop right away and even applied a coupon he found! I wouldn't deal with anyone else. Thank you for being so great, Irv! More
by ilovecars21
Employees Worked With
Irv Bolthouse
June 22, 2017
Salesman. Michael price Very knowledgeable. Covered all aspects of the Subaru Outback. Took time to explain everything in detail. Would recommend him to anyone interested i Very knowledgeable. Covered all aspects of the Subaru Outback. Took time to explain everything in detail. Would recommend him to anyone interested in buying a new Subaru. More
by Burt. Ken0812
Employees Worked With
Michael Price
June 22, 2017
Smooth Transaction We are very happy with our new Subaru. Matthew Vincent and Todd Tifft were patient and easy to work with. We took a test drive with Matthew, did a bun We are very happy with our new Subaru. Matthew Vincent and Todd Tifft were patient and easy to work with. We took a test drive with Matthew, did a bunch of online research and comparison shopping, then ended up making a deal with Napleton. Some of the dealers in the Chicago suburbs were cheaper, but when you factor in a higher sales tax, and the convenience of doing business locally, we took the deal with Napleton. The only surprise was that there was an additional $399 charge for "dealer accessories" that wasn't disclosed to us ahead of time, but we felt like we had gotten a fair price, so we didn't mind too much. Most of prep was done in advance, so we just had to show up, review and sign the paperwork, and go over the features of our new vehicle. Process was relatively quick and painless. More
by ritakay1965
Employees Worked With
Matthew Vincent, Todd Tifft
June 08, 2017
Easy Car Purchase I bought a car yesterday and worked with Mike Fisher. It was truly a great experience. Mike was awesome! I traded in an older car and he was fair a I bought a car yesterday and worked with Mike Fisher. It was truly a great experience. Mike was awesome! I traded in an older car and he was fair and honest from the start. No hassle at all and he presented a fair deal the first time. The rest of the paperwork went fast and was a simple process. Staff was very professional, and efficient. I will definitely go back to see Mike next time I need a vehicle. More
by jgastel
Employees Worked With
Mike Fisher
June 03, 2017
Emergency Oil We were driving toward Rockford and our Subaru oil light went on. Irv Bolthouse got us in and added the additional oil in a very short amount of time We were driving toward Rockford and our Subaru oil light went on. Irv Bolthouse got us in and added the additional oil in a very short amount of time. We made it back to Wisconsin without any difficulty. We were so appreciative of the friendly, prompt service that was provided. A fine dealership and a fine service department. Allen More
by Allen
Employees Worked With
Irv Bolthouse
May 31, 2017
Easy process nice people I bought my car from Mike Price and the entire process was easy and I was treated right. I will recommend others go to this dealership. I bought my car from Mike Price and the entire process was easy and I was treated right. I will recommend others go to this dealership. More
by Nan's Sube
Employees Worked With
Mike
May 31, 2017
Great, fast, friendly service. Irv Bolthouse was my service adviser, and he was fast and friendly. I came in and everyone in service said hello. My car was,worked,on and I was out Irv Bolthouse was my service adviser, and he was fast and friendly. I came in and everyone in service said hello. My car was,worked,on and I was out of there in 30_minutes. I love this place. Irv bolthouse even sugested I get mh car washed for free! Wow! More
by Crazy man for friends
Employees Worked With
Irv bolthous is great. He listens to my life prolems and smiles., Chad Hauser
May 31, 2017
Great Service I had my Cadillac serviced on MEMORIAL DAY. Irv and Tina were very pleasant and professional, even though it was a holiday and they were at work inst I had my Cadillac serviced on MEMORIAL DAY. Irv and Tina were very pleasant and professional, even though it was a holiday and they were at work instead of a picnic. I have bought many cars there, both new and used. I have serviced all of them there over the years and have always been treated great. Although this time I saw Irv and Tina, I have never been unhappy with anyone there. It is a first class operation! More
by fatelvis001
Employees Worked With
Chad Hauser
May 15, 2017
People were very nice and not high pressure. Mathew was very friendly and extremely knowledgeable about the Subaru's we test drove. All 5 of them. Would highly recommend Mathew Vincent. Every one Mathew was very friendly and extremely knowledgeable about the Subaru's we test drove. All 5 of them. Would highly recommend Mathew Vincent. Every one else we delt with were very friendly. More
by Robert126
Employees Worked With
Mathew Vincent.
May 03, 2017
Napleton - Reinforcing Rockford's Negative Image I traded a beautiful 2015 Toyota truck for a Cadillac. I lost money on trade, but got a Cadillac. Turns out, Napleton sold me a "Lemon"...and played g I traded a beautiful 2015 Toyota truck for a Cadillac. I lost money on trade, but got a Cadillac. Turns out, Napleton sold me a "Lemon"...and played games honoring warranty repairs. I'm looking at further losses to trade this "Lemon" away. Losses will total $8000 or more. Its only been 1 MONTH and I'm trying get rid of this car. It's a bad situation. An expensive lesson. ***BUYER BEWARE*** Walking into Napleton Cadillac/Subaru was the mistake of a lifetime for me. Sales played the warranty promise card, but after purchase, haven't followed through. Service appears incompetent or malicious because after multiple visits, my car is worse now than when I bought it. They cannot or will not fix car problems, and each visit more things seem to break when I instantly leave the dealership. Coincidence? After many hours in their waiting room...I've experienced no progress. They say they care, but run me in circles, actions speak louder than words. I feel like a victim of fraud, theft & vandalism. Service pushed my car through the shop with no regard for my concerns. They had zero interest in listening to me & Service Mgrs. were focused on funneling me through their "process" (like corralling sheep), rather than listening to noises my car makes. I've squandered valuable hours "waiting", only to be ignored, "processed", fed slabs of nonsensical gibberish, then placated....while my car problem's persist....and are now worse. Being proactive, offering to explain the issue to mechanics, even show them, earned me dirty looks & rude behavior. They did not care or show interest in my car. However, after completely ignoring me, I SAW THEM "test" drive my expensive luxury car, racing it wildly, squealing tires, pedal down acceleration, hard breaking, heavy G cornering & beating it up - only to tell me they found "NOTHING" wrong. They served the ultimate disrespect on a silver platter. It's like a bad dream...except I'm being victimized & abused for real. Sales gave the impression Napleton Service is "top flight" when I was dropping BIG money, but once I used Service...I quickly realized, they're substandard compared to what I've experienced before. They simply showed no effort. After being ignored, dismissed, "processed", & beating my car, they ran it through their old decrepit car wash where they hand dried it with dirty gritty towels...scratching my paint. So....my visit consisted of wasting time, effort, money, to get my car back; unfixed, worn out, beat up, with scratched paint, mushy brakes, pulling alignment & a smile on their face that said....Thanks sucker, YOU are a FOOL for coming here. Napleton wants me to return. Their effort now is a little late...& I think its more for damage control than actual customer service. My stance is they've sabotaged my car & abused it to the point I have zero faith in them. They've destroyed my trust. I'm now waiting for independent inspection to verify damages. Everyone can hear the noises my car makes, including my attorney. Napleton claims my car is perfectly fine. GM corporate has been notified. I'm working with Cadillac. Honestly, why would I return to suffer more damage, more scratched paint, more customer abuse, & more hotrod beating? I wont...but of course, they can claim "they tried". I got this treatment for the price of a house. I traded in a BEAUTIFUL truck with no problems for this rotten experience. I'm a loyal, devoted customer to local business....but Napleton is one of the WORST decisions of my life. I've hemorrhaged large sums of cash here. I sorrowfully regret the day I walked into their showroom of deceit. I suggest you RUN...as fast as you can. Belvidere, Freeport, Beloit, Janesville all have Cadillac Dealerships, Save yourself! I sincerely declare...It is my firm belief the 5 star reviews here don't seem legit. maybe an employee, friend, fake post, or one very gullible, very naïve, sheltered customer. You cant tell me I'm the 1st victim of fraud by this dealership...not possible. Loss will surpass $8000 in 2 months, documented. For the record, this post keeps getting flagged & censored by Dealer rater & Napleton. I wonder why? . More
by ShawnC
Employees Worked With
Mike Palumbo, Irv Bolthouse
