Napleton Autowerks of Rockford
Rockford, IL
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Helpful, respectful I Spoke with Dalton on the phone, so helpful, he answered all my questions and was so respectful and friendly. Was a pleasure to work with. I Spoke with Dalton on the phone, so helpful, he answered all my questions and was so respectful and friendly. Was a pleasure to work with. More
Enjoyable and painless Was extremely satisfied with service provided by Jeff & Todd of Napleton Subaru during my recent purchase. Went above and beyond. Would recommend th Was extremely satisfied with service provided by Jeff & Todd of Napleton Subaru during my recent purchase. Went above and beyond. Would recommend them to everyone. More
Super helpful and knowledgeable sales staff Nick Perkins and Jaci Sweeney Were extremely personable and helpful. NIck took us for a test drive and showed us everything the car could do for us. Nick Perkins and Jaci Sweeney Were extremely personable and helpful. NIck took us for a test drive and showed us everything the car could do for us. He was extremely knowledgeable about the vehicle and wonderful in assisting us with our decision. More
service with a smile I recently had my brand new Subaru Forester in for the first oil change. I was promptly greeted by my service advisor, Irv. He was quick to ask me if I recently had my brand new Subaru Forester in for the first oil change. I was promptly greeted by my service advisor, Irv. He was quick to ask me if i was enjoying my new vehicle and also if i had any issues with it at this time. Although I had no issues at this time, I appreciated his concern for me and my new vehicle. He never stopped smiling and was a pleasant change of pace to deal with. The service was fast, and they even gave my car a wash. I would most definitely recommend Napleton Subaru to all of my friends and family. Irv was a true blessing! Thank you! More
The BEST Saleman in Town We bought two vehicles from this saleman 7 years ago and we recently bought two new vehicles from him. We will only buy from the most helpful, honest We bought two vehicles from this saleman 7 years ago and we recently bought two new vehicles from him. We will only buy from the most helpful, honest and friendly saleman in town... Mr. J.R. Henry!!! More
Michael Price My latest experience was exceptional. My family has purchased at least 7 to 8 vehicles from Napletons. Michael Price helped me with my second Subaru My latest experience was exceptional. My family has purchased at least 7 to 8 vehicles from Napletons. Michael Price helped me with my second Subaru as he did my last. He is easy to work with and very personable. I never felt pressured, I would recommend him as a sales person and the dealership as a whole. They truly care about the customer. I thank everyone there. A customer for life...the service department is great as well! You can't go wrong. Angela Barrett More
my new XT5 I went to Napleton and felt like I got treated very great. I love my new XT5. I want to send a shout out to Brian and Justine for all the extra tim I went to Napleton and felt like I got treated very great. I love my new XT5. I want to send a shout out to Brian and Justine for all the extra time and care. I will be back to see you all for my next purchase. More
Excellent Service Irv was very helpful and took the time to explain what was wrong with my car. He got it in the shop right away and even applied a coupon he found! I w Irv was very helpful and took the time to explain what was wrong with my car. He got it in the shop right away and even applied a coupon he found! I wouldn't deal with anyone else. Thank you for being so great, Irv! More
Salesman. Michael price Very knowledgeable. Covered all aspects of the Subaru Outback. Took time to explain everything in detail. Would recommend him to anyone interested i Very knowledgeable. Covered all aspects of the Subaru Outback. Took time to explain everything in detail. Would recommend him to anyone interested in buying a new Subaru. More
Smooth Transaction We are very happy with our new Subaru. Matthew Vincent and Todd Tifft were patient and easy to work with. We took a test drive with Matthew, did a bun We are very happy with our new Subaru. Matthew Vincent and Todd Tifft were patient and easy to work with. We took a test drive with Matthew, did a bunch of online research and comparison shopping, then ended up making a deal with Napleton. Some of the dealers in the Chicago suburbs were cheaper, but when you factor in a higher sales tax, and the convenience of doing business locally, we took the deal with Napleton. The only surprise was that there was an additional $399 charge for "dealer accessories" that wasn't disclosed to us ahead of time, but we felt like we had gotten a fair price, so we didn't mind too much. Most of prep was done in advance, so we just had to show up, review and sign the paperwork, and go over the features of our new vehicle. Process was relatively quick and painless. More