Napleton Autowerks of Rockford

Excellent customer service We purchased a new Cadillac xt5 and J.R. Henry was our sales consultant. He did an outstanding job meeting our needs and walking us through every ste We purchased a new Cadillac xt5 and J.R. Henry was our sales consultant. He did an outstanding job meeting our needs and walking us through every step in the process. We were impressed with the entire staff who made sure we were comfortable and had us on the road in a timely fashion with our new car. We left the dealership and and joked with J.R. Henry that he was now part of our family. We truly felt like "family" and not just another customer. That is how the buying process should be all the time. Great job Napleton's. More

Great all around I bought in a online request for a use car for my wife. Jackie was very quickly to respond and was very insightful. When meeting nick he salesman I I bought in a online request for a use car for my wife. Jackie was very quickly to respond and was very insightful. When meeting nick he salesman I felt he knew what we were looking for and wasn't pushing at all. All around great environment! More

Great Job! I recently had a 20 inch tire replaced on my SRX for free. I'm glad I purchased the tire and wheel protection because it was a $220 tire! Irv was ve I recently had a 20 inch tire replaced on my SRX for free. I'm glad I purchased the tire and wheel protection because it was a $220 tire! Irv was very easy to deal with as usual, and Jody, Tina and Amanda are always very pleasant and professional. Thanks for making it easy and hassle free. More

Buying a new Subaru was EASY! I have been a long time customer of Napleton for both purchase and service of cars. This is my first Subaru and it was a great experience! Mike Pric I have been a long time customer of Napleton for both purchase and service of cars. This is my first Subaru and it was a great experience! Mike Price was nice and he really knows his product. Todd Tift made me feel important and was very efficient, and Charles Madison got me in and out of the finance office quickly without me feeling rushed. They even got a factory remote start installed the same day so I wouldn't have to come back.. Thanks to Irv in service and Kevin the mechanic for making that happen. I highly recommend Napleton! More

Great service visit I brought my subaru I to have it serviced and everyone I met while there was really nice and helpful. The wait time was about what I expected I brought my subaru I to have it serviced and everyone I met while there was really nice and helpful. The wait time was about what I expected More

In and out quickly Irv Bolthouse was my advisor. He was great getting me in and out quickly. Highly recommend for any service needs! They also offer great rates. Irv Bolthouse was my advisor. He was great getting me in and out quickly. Highly recommend for any service needs! They also offer great rates. More

Loved everyone! (special shout out to Mike Price!) I just moved to Rockford and on the first day I arrived in town I set out to find a car. After doing a lot of research online we went to a dealership I just moved to Rockford and on the first day I arrived in town I set out to find a car. After doing a lot of research online we went to a dealership south of Chicago. That was a huge mistake. I won't get into the details here, but I'll just say it was a horrendous experience. Next stop was Napleton Subaru and we were feeling more than a little wary. As we were on our way Brenna called and asked if/when we were planning to stop by that day. She was really friendly and on top of it, and told us to ask for Todd. We arrived at Napleton and got talking with Todd. He was nice as can be and very professional. We ended up telling him about our last experience and he actually seemed to care. Todd grabs our salesman, Michael Price, and we talk about what we are looking for. Mike is AWESOME. He is so kind, very good about answering questions, and really really patient. Seriously, I would have been irritated with myself that day. Instead, he handled my nerves and questions with grace and let us have ample time to talk alone, too. Shockingly, I did not feel pressured or uncomfortable at all. Once I finally made a decision Charles handled the paperwork swiftly and we had a really nice conversation. A few days later I decided to pick up an accessory and Shawn ordered it for me and had it within a couple days. He was fantastic too! They seriously have a great team here, I can't recommend them enough. Plus there are free car washes if you get a car here! Oh, and the car is stellar too. :) More

bought a new hyundai I bought a Hyundai from this dealer. I involve my family with every large purchase, J. R. answered all of our questions and made us feel welcome. I en I bought a Hyundai from this dealer. I involve my family with every large purchase, J. R. answered all of our questions and made us feel welcome. I enjoyed the service and I will be back to get my sons first car. More

Great Service I brought in my Cadillac to have it service and Irv and the guys back in service did it in a timely and professional manner. I brought in my Cadillac to have it service and Irv and the guys back in service did it in a timely and professional manner. More

Bought a new Cadillac and love it! We purchased a new Cadillac XT5 from Nick and Brian we appreciate the personal service and attention to detail. We would say it was a great experience We purchased a new Cadillac XT5 from Nick and Brian we appreciate the personal service and attention to detail. We would say it was a great experience. More