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Napleton Autowerks of Rockford
Rockford, IL
550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 550 reviews
December 06, 2020
These are the most lying people in the business. They These are the most lying people in the business. They dont have any mechanics and would never deal with again. They told me the wheel bearing wasnt These are the most lying people in the business. They dont have any mechanics and would never deal with again. They told me the wheel bearing wasnt out. I replaced it myself and the noise that the mechanic said was not a wheel bearing went away. They told us we had bumper to bumper coverage till we went to use it, then we had motor and trans. BEWARE!!!! More
by Cheezy7575
Employees Worked With
Ryan Fagerstrom, James Horst
September 02, 2020
Took my Vehicle in for fluid change. It was fast and affordable. The customer service was very friendly and got me in and out. No complaints. Will be back again. affordable. The customer service was very friendly and got me in and out. No complaints. Will be back again. More
by Bubbles
Employees Worked With
Tina Ward
July 31, 2020
Great Service at Subaru I know I can always trust my vehicles with the great staff at Napleton's. Recently I had some issues with my Subaru Outback and Shaun was able to get I know I can always trust my vehicles with the great staff at Napleton's. Recently I had some issues with my Subaru Outback and Shaun was able to get it taken care of right away. Good as new! Always great service! More
by Connie C.
Employees Worked With
Shaun Corirossi
July 30, 2020
Great service shop. Staff is always kind and friendly. Shaun was great. I enjoy chatting with him and his sense of humor with his mario mask was great Shaun was great. I enjoy chatting with him and his sense of humor with his mario mask was great More
by Mark G
Employees Worked With
Shaun Corirossi
March 29, 2020
Shaun in service was knowledgeable and made coming in for basic service a pleasant time. Everyone there is always so friendly and hope every stays safe during this time. basic service a pleasant time. Everyone there is always so friendly and hope every stays safe during this time. More
by Jojo
Employees Worked With
Shaun Corirossi
March 23, 2020
Couldn’t find the salesman Matt Schmitz that I worked with in the review section, but 5 stars to him as well! Todd the sales manager was very accommodating and honest! Will be doing all of my future Suba with in the review section, but 5 stars to him as well! Todd the sales manager was very accommodating and honest! Will be doing all of my future Subaru needs with him from this point forward! More
by D.massingill
Employees Worked With
Matt Schmitz, Todd Tifft, James Horst
February 22, 2020
totally disappointed with napleton Subaru. when telling them about my bad experience with them. there response was. that's to bad. in a smart butt tone. sell you the car. now leave us alone. don't bother u them about my bad experience with them. there response was. that's to bad. in a smart butt tone. sell you the car. now leave us alone. don't bother us anymore. 2 times I brought it in for oil changes both times they did it wrong, when I confronted them with it. they said there was a disconnect.. meaning me. this came from a religious lady who plays all the games trys to act innocent. these people are wolves. don't business with them. you will live to regret it. keith browning totally dissatisfied. More
by kbbentley1
Employees Worked With
Justine Brugger, Todd Tifft, Ryan Fagerstrom
January 31, 2020
Fantastic Staff I came in for some recall work on my Subaru. Shaun got me checked in and told me I would be working with Ryan for the rest of the time. Shaun was very I came in for some recall work on my Subaru. Shaun got me checked in and told me I would be working with Ryan for the rest of the time. Shaun was very friendly. When my car was done Ryan checked me out, went over the work they did on my car and went over the multipoint inspection. Together they made sure I knew everything that was going on. Definitely will be back. More
by Collow70
Employees Worked With
Ryan Fagerstrom, Shaun Corirossi
