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Napleton Autowerks of Rockford
Rockford, IL
541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 541 reviews
January 31, 2020
Fantastic Staff I came in for some recall work on my Subaru. Shaun got me checked in and told me I would be working with Ryan for the rest of the time. Shaun was very I came in for some recall work on my Subaru. Shaun got me checked in and told me I would be working with Ryan for the rest of the time. Shaun was very friendly. When my car was done Ryan checked me out, went over the work they did on my car and went over the multipoint inspection. Together they made sure I knew everything that was going on. Definitely will be back. More
by Collow70
Employees Worked With
Ryan Fagerstrom, Shaun Corirossi
January 21, 2020
Service was amazing had to get in and out quick for a simple service, Tina got it done and paper work was an ease to get through with her help. Will always come back. simple service, Tina got it done and paper work was an ease to get through with her help. Will always come back. More
by Killjoy666
Employees Worked With
Tina Ward
January 14, 2020
Amazing service Took my car in for a noise in my engine and got right in. the service department was super friendly and made an easy in out process. Took my car in for a noise in my engine and got right in. the service department was super friendly and made an easy in out process. More
by SmileMore
Employees Worked With
Tina Ward
January 10, 2020
XT5 Napleton Autowerks Love my XT 5. Thank you Justine Brugger, Damian Wright and Scott Nicole for organizing and preparing my purchase. I have been a long time customer o Love my XT 5. Thank you Justine Brugger, Damian Wright and Scott Nicole for organizing and preparing my purchase. I have been a long time customer of Napleton Cadillac and will continue to purchase from this dealership due to the excellent customer service. Justine is always a phone call away and answers my questions. No run around at this dealership and for me that says a lot. Thank you Justine for all the personalized service you give and for setting up my vehicle so that I can just drive and enjoy it. I love how Justine takes such an interest in helping me enjoy my vehicle and calls to make sure everything is going good. Service after the sale speaks for itself. Thanks again Justine and the entire Napleton family. More
by Keenan, Tom
Employees Worked With
Scott Nicoll, Demian Wright, Justine Brugger
January 06, 2020
Typical dealer rip off service center! My car is sabotaged every time I am there. Currently my car has excessive rattling from a cover they loosened when I brought it in for the airbag recall. The sabotaged every time I am there. Currently my car has excessive rattling from a cover they loosened when I brought it in for the airbag recall. They have cut my exhaust so that I needed a new catylitic converter. When I didn't let them fix my car, they parked it on the lot & I had to go find it More
by msmac868699
Employees Worked With
Can't say who I dealt with. Different people every time
January 03, 2020
Welcoming the New Year I am pleased to Welcome the New Year with my New CT6 Cadillac from Napleton Autowerks. It has everything I wanted in a new car. I have been a customer I am pleased to Welcome the New Year with my New CT6 Cadillac from Napleton Autowerks. It has everything I wanted in a new car. I have been a customer of Napleton Autowerks for many years and my Sales Person Justine Brugger has made my experiences in purchasing my new cars a Superior Experience. I want to thank her for all her personal touches and the time she has spent in making me familiar with all the features in my new car. Thanks also to Demian Wright in management, and the service staff that keeps my Cadillacs in tip top condition. More
by bonnieheffernan0
Employees Worked With
Demian Wright, Justine Brugger, Mike Palumbo
December 31, 2019
Cadillac Service Came in for some maintenance for my vehicle, guys done a inspection on the entire vehicle. Let me know that i had a few issues that needed to be look Came in for some maintenance for my vehicle, guys done a inspection on the entire vehicle. Let me know that i had a few issues that needed to be looked at. Was able to get all my work done that day and even got a car wash. Great job Ryan and all the other guys on the team! More
by onodasi
Employees Worked With
Ryan Fagerstrom
December 30, 2019
Always a great experience when I stop in for service. Whether it’s just an oil change, air in my tires, or a repair, they always accept me with open arms and keep me up to date on what’s going on with my Whether it’s just an oil change, air in my tires, or a repair, they always accept me with open arms and keep me up to date on what’s going on with my vehicle. More
by Sunshine89
Employees Worked With
Ahlysha Wenz
December 30, 2019
Great service. Everyone was super friendly. Shaun was insightful and even show me features the other dealership I bought that didn’t. Very happy customer insightful and even show me features the other dealership I bought that didn’t. Very happy customer More
by Kevin j
Employees Worked With
Shaun Corirossi
December 27, 2019
Purchasing was quick, easy, and stress free. Everyone at the dealership is very knowledgeable. This is our second time purchasing a Subaru here and the process was quick and easy - stress free. Everyone at the dealership is very knowledgeable. This is our second time purchasing a Subaru here and the process was quick and easy - stress free. More
by chrisaoo
Employees Worked With
Michael Price
