Napleton Autowerks of Rockford

Care when needed the most. Nick spent so much time with my husband and I. We went on numerous test drives and Nick maintained an amazing attitude the whole time. The way the tea Nick spent so much time with my husband and I. We went on numerous test drives and Nick maintained an amazing attitude the whole time. The way the team, Nick, Brian, Justine and Demian, worked with me was very important due to the fact that my previous car was totaled. Purchasing a new car when you loved your previous car and didn’t even have it for a year is hard especially when it’s not your fault. Justine sat with me for over an hour the night before answering questions as well. I really appreciate the service that I received at Napelton. More

Overall review of the sales process for our new OUTBACK The Napoleon staff, especially Micheal Price, were very good to work with. Mike demonstrated a professional approach, solid knowledge of the produc The Napoleon staff, especially Micheal Price, were very good to work with. Mike demonstrated a professional approach, solid knowledge of the product and the sales process. He was patient explaining the features of our high tech car. All in all, we found it to be a very good experience. More

Wonderful customer service! We came in knowing what we wanted and Justine was able to make it happen. Everyone was so friendly and made us feel welcome. We definitely would recom We came in knowing what we wanted and Justine was able to make it happen. Everyone was so friendly and made us feel welcome. We definitely would recommend to anyone else! More

Our newest Cadillac purchase Once again we were looking for a new car and decided to remain with a brand we knew was dependable, safe and had the luxury we wanted. That car is the Once again we were looking for a new car and decided to remain with a brand we knew was dependable, safe and had the luxury we wanted. That car is the Cadillac XT5. The sales team at Napletons Cadillac impressed us with our past purchases and they exceeded our expectations again. The sales manager (Damian) and our Salesman (J.R.) found the car with the packages we requested and worked hard to give us the deal we were comfortable with. As always they were professional, polite and available throughout the buying process. A great sales team! More

TOP OF THE LINE I would like to thank Matthew Vincent (salesman) for helping me find the perfect car for me, I am over the moon with satisfaction. I know the’re are I would like to thank Matthew Vincent (salesman) for helping me find the perfect car for me, I am over the moon with satisfaction. I know the’re are many people behind the scene that contribute to not only my satisfaction but Napleton Subaru exceptional standards in a job well done. Gary Judge as used car manager who was a big help and Charles Madison who worked with the banks to get the loan that was right for me. Thank you to all of you for helping me with all the paperwork that makes my eyes glaze over :) Sincerely Linda Johnson More

Another great experience! Once again Napleton made getting my van serviced easy and pleasant. The moment I pulled in Shawn Bates greeted me with a big smile. Then Irv Bolthou Once again Napleton made getting my van serviced easy and pleasant. The moment I pulled in Shawn Bates greeted me with a big smile. Then Irv Bolthouse took great care of me as usual. I am always happy with the work, the price, and the overall visit! More

My first new car-Best decision! I was on the fence about buying new. I did research and Subaru seemed to be the best all around fit for me. Great gas mileage, safety ratings, and AWD I was on the fence about buying new. I did research and Subaru seemed to be the best all around fit for me. Great gas mileage, safety ratings, and AWD all while holding their value for many years. I spoke on the phone with Jaci Sweeney and she was very nice and helped me along the way. I later was referred to Mike Price. I met with him the next day and talked models. He was well prepared and answered every question I had. After the test drive, I was sold! Oh no, I'm in trouble! We talked numbers and they gave me a great offer, not to mention include every number so nothing was left out and I knew exactly what I was going to pay. All in all, I received an amazing car at a great price and I got to work with a knowledgeable and very nice salesman. I enjoyed a nice brew of hot chocolate during the wait. Highly recommend Napleton Autowerks of Rockford, ask for Mike Price! More

Great car at a great price! Matt Vincent was easy to work with and very knowledgeable about the car we were looking at. He answered all our questions and spent the time needed t Matt Vincent was easy to work with and very knowledgeable about the car we were looking at. He answered all our questions and spent the time needed to help us understand the "High Tech" aspects of the car. Matthew is professional and was genuinely interested in finding the right car for us. We feel after working with Matt, we were able to make the right decision. When we are again in the market for a new Subaru, we will be sure to ask for Matt Vincent. The entire experience at Napleton Subaru was professional, and we felt we were treated as guests. There was no pressure and the staff made buying a new car a pleasure. Be sure to ask Matt to do his Irish impression. Enjoyed meeting Todd and chatting with him about our experience at Napleton More

Helpful Mike was very helpful and got my questions answered and issues resolved. They need better printers in their financial office though. Willing to negoti Mike was very helpful and got my questions answered and issues resolved. They need better printers in their financial office though. Willing to negotiate and very fair with their prices. More

Excellent! Justine made this process seamless. She accomadated my busy schedule and provided excellent customer service along the way. Also, her vast knowledge o Justine made this process seamless. She accomadated my busy schedule and provided excellent customer service along the way. Also, her vast knowledge of my vehicle was very impressive. This is my second purchase from Justine and I have a feeling it won't be my last. Great job to her and Damien as well. Great team work!! More