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Napleton Autowerks of Rockford
Rockford, IL
539 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 539 reviews
March 28, 2018
Awesome service Matt Vincent is great to work with. Was able to help me find exactly what I was looking for, took time to hear about what I was looking for and provid Matt Vincent is great to work with. Was able to help me find exactly what I was looking for, took time to hear about what I was looking for and provided me with several options to choose from. Thank you so much. More
by My Subaru
Employees Worked With
Matthew Vincent
Helpful March 25, 2018
Happy caddy Jr made my purchase easy and fun.gary and jim helped with the right payment plan. Awesome job!!! I will be sending all my friends and family to naplet Jr made my purchase easy and fun.gary and jim helped with the right payment plan. Awesome job!!! I will be sending all my friends and family to napleton and jr for cars in the future. More
by Cbuyer1
Employees Worked With
Gary Judd, Lothan J.R Henry
March 25, 2018
JR is the neatest car dealer ever. JR was who I bought my first Journey from. He called said I have what you're looking for we met and he had it and I got it. Have loved it ever since. JR was who I bought my first Journey from. He called said I have what you're looking for we met and he had it and I got it. Have loved it ever since. Have had dealerships calling saying they had what I was looking for. I get there and they tried to sell me something else they said was better for me even though it was not what I wanted. 4 1/2 years later JR calls , still got your journey? I said yep and will have till I find what I want. He says .come on out, I got your upgrade. At first I said no but then thought about the journey the first journey he sold me. I loved driving it all the time I have had it and said alright I'm coming out there to Napleton Autowerks . I saw the car and he was right I fell in love with it. I said just loving the car wasn't enough though. With my credit just starting to get cleaned up, but still terrible would I be able to get this Journey??? He said well we will give it our best shot. You all did it and I thank you, thank you and most of all thank you JR for remembering me and what I wanted after all this time. You are an awesome car salesman. Thank you Napleton as yep I drove home in my new used Dodge Journey More
by ndnmom
Employees Worked With
Brian Langkamp, Lothan J.R Henry, Irv Bolthouse
March 24, 2018
Great team and great buying experience! Matt Vincent worked with me to get the vehicle I wanted. Matt is friendly, professional, straightforward and wonderful to work with. He walked me th Matt Vincent worked with me to get the vehicle I wanted. Matt is friendly, professional, straightforward and wonderful to work with. He walked me through the process every step of the way and worked hard to help me get a great deal. I highly recommend working with Matt and Napleton Subaru. Jim Horst in finance explained everything very well and was very personable. He answered all my questions and made sure I fully understood the process and paperwork. Thank you Matt and Jim for making this buying experience successful. More
by Carol S
Employees Worked With
Jim Horst, Matthew Vincent
March 24, 2018
A new Outback woohoo! My husband is a hard sell, but we have a new Subaru Outback in our garage. I have always wanted one for the 4WD and Napleton got me in one. Thumbs up My husband is a hard sell, but we have a new Subaru Outback in our garage. I have always wanted one for the 4WD and Napleton got me in one. Thumbs up to Mike Fisher, Todd and all involved. More
by Jschwart54
Employees Worked With
Susan Biggers, Todd Tifft
March 21, 2018
Great service when purchasing and first service appointment Mathew Vincent went out of his way to make me feel comfortable and to explain all the features of the car. He even delivered the car to my house when Mathew Vincent went out of his way to make me feel comfortable and to explain all the features of the car. He even delivered the car to my house when it was ready to pick up. More
by GY2014
Employees Worked With
Matthew Vincent
March 21, 2018
Wouldn't recommend the dealership but the salesman was GREAT My husband and I went in to test drive a vehicle we saw online. We were told that a salesman would have to accompany us on the ride. Our salesman w My husband and I went in to test drive a vehicle we saw online. We were told that a salesman would have to accompany us on the ride. Our salesman was busy finishing a deal and offered another salesman to take a drive with us. This young man who proceeded to talk during the ride, direct me where I should drive, and tried to convince me that it is State Law that they must accompany us made the test drive nothing more than a trip around the block. Considering we have purchased several cars in Illinois and have NEVER had to have someone accompany us on the drive I had to question the validity of that. Not only did they have to go along with us for the ride but our salesman had to drive the vehicle to our service shop for a pre-purchase check. What an absolute waste of my time and the salesman's time. Fortunately, our salesman Jeff made this inconvenience as easy as possible. He really tried to work with our timeline and availability to get the deal done. Jeff was very knowledgeable, thoughtful, responsive, and quick with his follow up. It was obvious that he understand the business and makes it a win/win for the customer. I would definitely suggest working with Jeff in spite of his company's policy regarding ride-a-longs. You will find him worth it. More
by Ford Purchaser
Employees Worked With
Jeff Propp
March 20, 2018
Great service! Beautiful car! The staff were friendly and professional from start to finish. The vehicle is absolutely gorgeous inside and out. Thanks for a nice and easy dealer The staff were friendly and professional from start to finish. The vehicle is absolutely gorgeous inside and out. Thanks for a nice and easy dealership experience! More
by BettysCaddy
Employees Worked With
Brian Langkamp, Charles Madison, Lothan J.R Henry
March 20, 2018
Made what I wanted possible J.R. (and Charles) worked to get me into the car I came for. They persisted and stayed in contact with me during the process. J.R. made my birthday pr J.R. (and Charles) worked to get me into the car I came for. They persisted and stayed in contact with me during the process. J.R. made my birthday present possible! More
by Jeff B
Employees Worked With
Charles Madison, Lothan J.R Henry
March 19, 2018
The car I wanted J.R was really great. He and the staff are really knowledgeable and helpful. I highly recommend him and Nappletons for your next vehicle purchase. J.R was really great. He and the staff are really knowledgeable and helpful. I highly recommend him and Nappletons for your next vehicle purchase. More
by Shendet.i
Employees Worked With
Lothan J.R Henry
