Napleton Autowerks of Rockford

Really Friendly Matt did a excellent job of showing and explaining all option of cars, was Really Personable With his presentation of the SUV. Went far and beyond to Matt did a excellent job of showing and explaining all option of cars, was Really Personable With his presentation of the SUV. Went far and beyond to please a customer. More

Another outstanding car-buying experience! I cannot say enough good things about the wonderful experience we just had while purchasing a Subaru for my parents. My husband and I had previously p I cannot say enough good things about the wonderful experience we just had while purchasing a Subaru for my parents. My husband and I had previously purchased an Outback from Tim Normoyle at Napelton’s. When my parents were in need of a car, we knew exactly who we wanted to work with and purchase it from. Tim has been outstanding to work with on both occasions. He took time to explain details of the car in terms my parents (who are not necessarily familiar with all the new technology with cars today) could easily understand. Tim was patient and made my parents feel like an otherwise overwhelming experience of purchasing a new car was easy and manageable. We always feel like Napeltons and Tim have our best interest and truly care about their customers. We can’t say enough positive comments about our experience with Tim and Napelton’s and how much we appreciate their help and support through the car buying process! More

Great customer service in all departments I recently leased my 5th Cadillac with Napleton’s, leasing two and purchasing three. I could not imagine doing business with any other dealership. Th I recently leased my 5th Cadillac with Napleton’s, leasing two and purchasing three. I could not imagine doing business with any other dealership. The Napleton’s staff, especially Justine Brugger and Brian Langkamp that has ensured my return business. Justine is a knowledgeable, professional, friendly sales agent, devoted to customer satisfaction. More

Comfortable, friendly, fantastic I went in to look at a car I thought I had my heart set on. I got to test drive it but was told I wouldn’t be able to get it. J.R., Gary and Nick were I went in to look at a car I thought I had my heart set on. I got to test drive it but was told I wouldn’t be able to get it. J.R., Gary and Nick were quick to let me know they were going to do everything they could to make sure I didn’t have to leave with my car that was a hunk of junk. They fantastic to work with. J.R. listened to every need I had and made sure I never got discouraged even when the car I thought I wanted, I couldnt get. I actually walked out with a car 8 years newer, less miles and still in my price range! They even threw in free car washes forever! I will definitely be back for all my car needs. J.R. was phenomenal to work with and I will definitely be recommending him, Gary as well as Nick to all family and friends! Thanks again! More

No Pressure I felt very welcome when I got to Subaru. The atmosphere was warm and friendly. I felt that Justine and staff dealt with me fairly and led me to t I felt very welcome when I got to Subaru. The atmosphere was warm and friendly. I felt that Justine and staff dealt with me fairly and led me to the right car. More

Shelter from the storm! So happy that Mike Fisher greeted us when we ,made our first stop to look for my new car. I now have a new Subaru Legacy in the garage and am looking So happy that Mike Fisher greeted us when we ,made our first stop to look for my new car. I now have a new Subaru Legacy in the garage and am looking forward to many years of enjoyable driving with Mike and all of the staff looking after the car. . More

Fantastic experience Justine was very knowledgeable about the vehicles. Wonderful atmosphere and people. The people at Napleton made you feel like part of the family, gett Justine was very knowledgeable about the vehicles. Wonderful atmosphere and people. The people at Napleton made you feel like part of the family, getting to know you and not treating as just someone who is just buying a car! More

Great service! Reached out to JR to trade in a car that I was not happy with. He was very helpful in getting me out of the old one and into one much better still wi Reached out to JR to trade in a car that I was not happy with. He was very helpful in getting me out of the old one and into one much better still within my budget! Thanks for working with me. More

Simple and Easy This was my first big purchase but Nick & Tim went above and beyond to make sure I get taken care of for the best price. This was my first big purchase but Nick & Tim went above and beyond to make sure I get taken care of for the best price. More

Customer review Mr. Lothian J. R Henry made me feel very comfortable in my decision, and really make me feel like part of the family. He stuck with me even after I le Mr. Lothian J. R Henry made me feel very comfortable in my decision, and really make me feel like part of the family. He stuck with me even after I left the premises. It wasn't just goodbye after purchase, but rather welcome to the family. THANK YOU MR. J,R Henry. More