Napleton Autowerks of Rockford

Customer care Without a doubt, the best car buying experience and customer service I’ve experienced to date. Desiree and Tim demonstrate exemplary customer service! Without a doubt, the best car buying experience and customer service I’ve experienced to date. Desiree and Tim demonstrate exemplary customer service! I chose to purchase a car from this dealership based on the initial contact I had with Desiree, their Internet customer service specialist. She answered all of my questions and walked me through the entire vehicle purchasing process. More

Over and above!! These guys truly went over and above! Everyone was very friendly not pushy and a true joy to be around. I will consider them first for all future purc These guys truly went over and above! Everyone was very friendly not pushy and a true joy to be around. I will consider them first for all future purchases. Sorry this one didn't work out More

Awesome You have an awesome dealership the moment that we pulled up to the time that we left in our new 2015 Cadillac CTS we had top of the line service. We You have an awesome dealership the moment that we pulled up to the time that we left in our new 2015 Cadillac CTS we had top of the line service. We plan to tell all of our friends and family about your awesome dealership. More

Fantastic At 68,buying cars was not fun any more. Matt made the buying experience fun again. He was very knowledgeable and great to be around. He asked what I w At 68,buying cars was not fun any more. Matt made the buying experience fun again. He was very knowledgeable and great to be around. He asked what I was looking for and made a lot of good suggestions. I already decided on a crosstrek before I came in. After talking to Matt about my background in electricity, electronics, and farming, he was able to make suggestions about which options I might like. I bought a black crosstrek. which was gray according to Matt. (ha-ha).A big THANK-YOU to Matt, A new friend ! More

Excellent!! Excellent Service from start to finish! I love my new Subaru Impreza!! We had our 15 year old son and his friend with. Tim was great with them and rea Excellent Service from start to finish! I love my new Subaru Impreza!! We had our 15 year old son and his friend with. Tim was great with them and really made them feel welcome. He answered all of their questions about any car they asked about. The best part is when the team got together to move my new car out of the showroom. It's pretty exciting to buy a brand new car right off the showroom floor. I will be recommending!! More

Excellent! Of all the dealerships that have been to, Napleton provide excellent customer service and the best offers. Will definitely recommend to family & frien Of all the dealerships that have been to, Napleton provide excellent customer service and the best offers. Will definitely recommend to family & friends. Excellent service. More

Trading up The whole team at Napleton’s Cadiliac was excellent in terms of service and attitude during my vehicle exchange this past Saturday. Each team member i The whole team at Napleton’s Cadiliac was excellent in terms of service and attitude during my vehicle exchange this past Saturday. Each team member involved was more then courtesy and friendly to deal with. The dealership exemplified in everyway possible to continue our solid relationship. More

Unbelievable service! I have never been treated better than I was at Napleton Cadillac! I emailed the manager, Mr. Wright, several times regarding a new car. He was promp I have never been treated better than I was at Napleton Cadillac! I emailed the manager, Mr. Wright, several times regarding a new car. He was prompt with the responses and answered every question. I drove 5 hours to get the car. As promised, the car was spotless and ready for me. Nick walked my family and me through all of the wonderful features the car had to offer. When it comes to buying another car, I would not hesitate to purchase another one from this dealership. I would also highly recommend them! Thank you very much Damain and Nick! More

Excellent experience at Nappleton Porsche I wanted to say thanks to Troy Vail for an excellent auto purchase experience. I purchased a 2018 Porsche Cayenne from Mr Vail April 5, 2018. Mr Vail I wanted to say thanks to Troy Vail for an excellent auto purchase experience. I purchased a 2018 Porsche Cayenne from Mr Vail April 5, 2018. Mr Vail was kind and courteous and his attention to detail was above and beyond. I will continue to purchase from Mr Vail in the future and will continue to recommend him to friends and family for their vehicle purchases. More

2nd Subaru purchase My father sold cars for over 40 yrs , and both sale reps. handle me like what I observed watching my dad . Sale reps. very respectful , listened and n My father sold cars for over 40 yrs , and both sale reps. handle me like what I observed watching my dad . Sale reps. very respectful , listened and not directing me towards what most Dealership are pressuring or pushing , which is car fully optioned , extra add-on or car lot full of a particular model . Tim & Matt were very well informed on Subaru equipment . During final signing of deal their was not any deviation of what was agreed to with sales reps, . Watching other sale people one can see Napleton Subaru is well managed . This is why I returned for my 2nd purchase of a Outback and my 1st 2010 Forester still running strong ( wifes car ) . Nothing but respect for Tim & Matt salesmanship. Thank you both Ron Olson More