Napleton Autowerks of Rockford

Successful! We had a very nice experience working with J.R. He helped us find the right car for us in a timely manner. We will share our experience with our fam We had a very nice experience working with J.R. He helped us find the right car for us in a timely manner. We will share our experience with our families and friends! More

Great customer service Nick was great, as soon as we walked into the building he came up to us and ask us very kindly if he could help us. He went over the board and offer Nick was great, as soon as we walked into the building he came up to us and ask us very kindly if he could help us. He went over the board and offer us refreshments when we arrived as well when we were about to leave. Best customer service I ever had. More

Above and beyond Tim Normoyle was easy to work with, not at all pushy. He was able to locate the Subaru Outback Limited that had everything we wanted and more. Tim we Tim Normoyle was easy to work with, not at all pushy. He was able to locate the Subaru Outback Limited that had everything we wanted and more. Tim went above and beyond by meeting us at the dealership on his day off to finish the paperwork. Then he spent over an hour explaining the bells and whistles of our vehicle. More

Terrific Experience! We purchased a 2017 Suburu Forrester at Napleton. We worked with Jordan Davis who was all about making sure our needs were met, from pricing to comfor We purchased a 2017 Suburu Forrester at Napleton. We worked with Jordan Davis who was all about making sure our needs were met, from pricing to comfort. His personality made it such a fun process and within 24 hours, we drove away with our new vehicle. We can't recommend this dealership enough & most definitely, you can't go wrong working with Jordan! More

Customer care Without a doubt, the best car buying experience and customer service I’ve experienced to date. Desiree and Tim demonstrate exemplary customer service! Without a doubt, the best car buying experience and customer service I’ve experienced to date. Desiree and Tim demonstrate exemplary customer service! I chose to purchase a car from this dealership based on the initial contact I had with Desiree, their Internet customer service specialist. She answered all of my questions and walked me through the entire vehicle purchasing process. More

Over and above!! These guys truly went over and above! Everyone was very friendly not pushy and a true joy to be around. I will consider them first for all future purc These guys truly went over and above! Everyone was very friendly not pushy and a true joy to be around. I will consider them first for all future purchases. Sorry this one didn't work out More

Awesome You have an awesome dealership the moment that we pulled up to the time that we left in our new 2015 Cadillac CTS we had top of the line service. We You have an awesome dealership the moment that we pulled up to the time that we left in our new 2015 Cadillac CTS we had top of the line service. We plan to tell all of our friends and family about your awesome dealership. More

Fantastic At 68,buying cars was not fun any more. Matt made the buying experience fun again. He was very knowledgeable and great to be around. He asked what I w At 68,buying cars was not fun any more. Matt made the buying experience fun again. He was very knowledgeable and great to be around. He asked what I was looking for and made a lot of good suggestions. I already decided on a crosstrek before I came in. After talking to Matt about my background in electricity, electronics, and farming, he was able to make suggestions about which options I might like. I bought a black crosstrek. which was gray according to Matt. (ha-ha).A big THANK-YOU to Matt, A new friend ! More

Excellent!! Excellent Service from start to finish! I love my new Subaru Impreza!! We had our 15 year old son and his friend with. Tim was great with them and rea Excellent Service from start to finish! I love my new Subaru Impreza!! We had our 15 year old son and his friend with. Tim was great with them and really made them feel welcome. He answered all of their questions about any car they asked about. The best part is when the team got together to move my new car out of the showroom. It's pretty exciting to buy a brand new car right off the showroom floor. I will be recommending!! More

Excellent! Of all the dealerships that have been to, Napleton provide excellent customer service and the best offers. Will definitely recommend to family & frien Of all the dealerships that have been to, Napleton provide excellent customer service and the best offers. Will definitely recommend to family & friends. Excellent service. More