
Napleton Autowerks of Rockford
Rockford, IL
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Our salesman was very knowledgeable, polite, and wanted to make sure we understood all of the options on the vehicle provided. I would highly recommend. The only reason I gave 4 instead of 5 stars, we di to make sure we understood all of the options on the vehicle provided. I would highly recommend. The only reason I gave 4 instead of 5 stars, we discussed about what the monthly payment was going to be and then when the "official" paperwork was completed it was significantly higher, it was still within what we wanted to pay, just higher than expected. More
We felt very reassured by our salesman. He took his time to really listen and find what we were looking for. I was a quick and easy process. He took his time to really listen and find what we were looking for. I was a quick and easy process. More
Flew into Chicago. Dealer had a driver at airport to pick me and my wife up. Drove us to the Porsche store in Rockford. Met Troy and he went over my new Macan with me . Dealer had a driver at airport to pick me and my wife up. Drove us to the Porsche store in Rockford. Met Troy and he went over my new Macan with me . There for about an hour and we drove our new car home. Love the car and they valued my time. Great team. Thanks More
I ordered a Macan T from them. It took a few months to get in. My salesman kept giving me status updates which was nice. The day it arrived Troy called me and said it’s here! We se It took a few months to get in. My salesman kept giving me status updates which was nice. The day it arrived Troy called me and said it’s here! We set up a delivery date and and a few days later they pulled up with my car in a covered trailer with my car fully detailed. I live 2 hours away. We signed papers at my kitchen table, he showed me the car and paired the phone. An hour later and they left. I had to call Troy with a few questions after and he immediately answered. Awesome experience. More
The salesman I dealt with was rude and abrasive during the negotiation. I ended up buying a car from them and trading my car in to them. They did not live up to certain commitments they made to me regard the negotiation. I ended up buying a car from them and trading my car in to them. They did not live up to certain commitments they made to me regarding post-transaction financing issues. They refused home delivery. In the financing office they decided their payoff was wrong and charged me more money then the contract stated. More
Once you buy the vehicle all the good customer service is gone. Don’t expect any future help unless your looking to purchase another new vehicle. The service department is awful. I wouldn’t take them my lawn gone. Don’t expect any future help unless your looking to purchase another new vehicle. The service department is awful. I wouldn’t take them my lawn mower. More