Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Autowerks of Rockford
Rockford, IL
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 555 reviews
October 11, 2023
Our third vehicle from Napleton. The first was a Subie Outback (2012) and the second was a Honda Accord (2016) Every one was a good experience. The dealership is totally honest a The first was a Subie Outback (2012) and the second was a Honda Accord (2016) Every one was a good experience. The dealership is totally honest and the cars are excellent. The financials and paperwork would be a nightmare, but they handled it very smoothly. More
by budmay
Employees Worked With
Tim Normoyle, James Horst
July 03, 2023
Our salesman was very knowledgeable, polite, and wanted to make sure we understood all of the options on the vehicle provided. I would highly recommend. The only reason I gave 4 instead of 5 stars, we di to make sure we understood all of the options on the vehicle provided. I would highly recommend. The only reason I gave 4 instead of 5 stars, we discussed about what the monthly payment was going to be and then when the "official" paperwork was completed it was significantly higher, it was still within what we wanted to pay, just higher than expected. More
by happyv
Employees Worked With
Gary Judd, Charles Madison, Jeff Propp, Todd Tifft
June 22, 2023
We felt very reassured by our salesman. He took his time to really listen and find what we were looking for. I was a quick and easy process. He took his time to really listen and find what we were looking for. I was a quick and easy process. More
by Hotandcold
Employees Worked With
Dan Cruz
December 05, 2022
Flew into Chicago. Dealer had a driver at airport to pick me and my wife up. Drove us to the Porsche store in Rockford. Met Troy and he went over my new Macan with me . Dealer had a driver at airport to pick me and my wife up. Drove us to the Porsche store in Rockford. Met Troy and he went over my new Macan with me . There for about an hour and we drove our new car home. Love the car and they valued my time. Great team. Thanks More
by chronometer
Employees Worked With
Troy Vail, James Horst
December 05, 2022
I ordered a Macan T from them. It took a few months to get in. My salesman kept giving me status updates which was nice. The day it arrived Troy called me and said it’s here! We se It took a few months to get in. My salesman kept giving me status updates which was nice. The day it arrived Troy called me and said it’s here! We set up a delivery date and and a few days later they pulled up with my car in a covered trailer with my car fully detailed. I live 2 hours away. We signed papers at my kitchen table, he showed me the car and paired the phone. An hour later and they left. I had to call Troy with a few questions after and he immediately answered. Awesome experience. More
by Themediaplays
Employees Worked With
Troy Vail
November 10, 2022
The salesman I dealt with was rude and abrasive during the negotiation. I ended up buying a car from them and trading my car in to them. They did not live up to certain commitments they made to me regard the negotiation. I ended up buying a car from them and trading my car in to them. They did not live up to certain commitments they made to me regarding post-transaction financing issues. They refused home delivery. In the financing office they decided their payoff was wrong and charged me more money then the contract stated. More
by Thriller
Employees Worked With
Troy Vail
