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Napleton Autowerks of Rockford

Rockford, IL

Overview
Reviews
Vehicles
4.9
554 Reviews
Call Dealership (815) 552-0702
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505 N Perryville Rd

Rockford, IL

61107

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Showing 554 reviews

August 08, 2023

I was very pleased with the service I received. It was done on a timely manner. More

by mwhotopp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlee Bolin
Report | Print
July 03, 2023

Our salesman was very knowledgeable, polite, and wanted to make sure we understood all of the options on the vehicle provided. I would highly recommend. The only reason I gave 4 instead of 5 stars, we di More

by happyv
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gary Judd, Charles Madison, Jeff Propp, Todd Tifft
Report | Print
June 22, 2023

We felt very reassured by our salesman. He took his time to really listen and find what we were looking for. I was a quick and easy process. More

by Hotandcold
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan Cruz
Report | Print
June 06, 2023

Quick and efficient service all items checked Staff communicated status and review o service performed More

by miljak0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Corirossi
Report | Print
December 15, 2022

Dealer was great and gave me a car because Cadillac had my part on back order for 2 weeks. Boo Cadillac! More

by Teacher52
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Corirossi
Report | Print
Dec 16, 2022 -

Napleton Autowerks of Rockford responded

Thank you for sharing your concern. We are certainly dealing with many situations universally. I'm glad we were able to supply you with a new Cadillac Courtesy vehicle.

December 13, 2022

People were nice but they wouldn’t honor my coupon from my preferred dealer…was visiting family out of town. More

by Proper1111
Recommend Dealer
Yes
Employees Worked With
Chad Hauser
Report | Print
Dec 14, 2022 -

Napleton Autowerks of Rockford responded

Thank you for advising us of your concern. I've had our office issue a check for part of the difference. I'm equally as happy you had a great experience with our service team. We appreciate the business and if you come to Rockford to visit family again please stop by the dealership for a complementary carwash service.

Dec 15, 2022 -

Napleton Autowerks of Rockford responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (815) 398-0505 and we will do our best to make this better.

December 05, 2022

Flew into Chicago. Dealer had a driver at airport to pick me and my wife up. Drove us to the Porsche store in Rockford. Met Troy and he went over my new Macan with me . More

by chronometer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Vail, James Horst
Report | Print
Dec 06, 2022 -

Napleton Autowerks of Rockford responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 05, 2022

I ordered a Macan T from them. It took a few months to get in. My salesman kept giving me status updates which was nice. The day it arrived Troy called me and said it’s here! We se More

by Themediaplays
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Vail
Report | Print
Dec 06, 2022 -

Napleton Autowerks of Rockford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

November 10, 2022

The salesman I dealt with was rude and abrasive during the negotiation. I ended up buying a car from them and trading my car in to them. They did not live up to certain commitments they made to me regard More

by Thriller
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Troy Vail
Report | Print
Nov 14, 2022 -

Napleton Autowerks of Rockford responded

Client wanted immediate payoff (next day) and we informed the client we need 10 days to finalize payoff transaction. We work with everyone as quickly as possible but this request wasn't possible.

Nov 14, 2022 -

Thriller responded

This is false. I told the dealership a date (not the next day) that the payoff needed to be received prior to the sale. They committed to making that happen and even advised me that the payment was immediately wired to the bank since they were a GM dealership. When I advised them that their understanding was incorrect after I contacted the bank the next day to confirm the full and final payment. They changed their story.

November 09, 2021

Once you buy the vehicle all the good customer service is gone. Don’t expect any future help unless your looking to purchase another new vehicle. The service department is awful. I wouldn’t take them my lawn More

by BrandinW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service advisor
Report | Print
Nov 12, 2021 -

Napleton Autowerks of Rockford responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (815) 398-0505 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

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