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Napleton Autowerks of Rockford
Rockford, IL
556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 556 reviews
May 26, 2018
Wonderful car, great people I was involved in an accident and was urgently looking for a safe, reliable vehicle. Matthew Vincent went out of his way to make me feel secure in the I was involved in an accident and was urgently looking for a safe, reliable vehicle. Matthew Vincent went out of his way to make me feel secure in the Subaru Legacy as well as get the features and color I wanted. The process was fast, efficient, and showed the care and respect the salespeople have for the vehicles and the customer. More
by Skymother
Employees Worked With
Richard Dummer, Matthew Vincent, Todd Tifft
May 24, 2018
Toyota Tacoma Gary went out of his way to help me find an excellent car of my specification. Gary along with the other members of Napleton Cadillac made my car buyi Gary went out of his way to help me find an excellent car of my specification. Gary along with the other members of Napleton Cadillac made my car buying experience easy and pleasant. I would highly recommend Mr. Judd to anyone in the market to buy a vehicle. More
by Coop
Employees Worked With
Gary Judd, Jeff Propp
May 23, 2018
sales experience we came back salesman made the difference no comparison to janesville he made our sale both prices were the same thanks mike give this man a raise. we came back salesman made the difference no comparison to janesville he made our sale both prices were the same thanks mike give this man a raise. More
by hot dog
Employees Worked With
Michael Price
May 23, 2018
Mike Price gets it done Mike gave me best price around, completed the sale, with paperwork ready, in/out in 15min and that's exactly what I asked him to do. Mike gave me best price around, completed the sale, with paperwork ready, in/out in 15min and that's exactly what I asked him to do. More
by ablehome
Employees Worked With
Michael Price
May 22, 2018
World Class Service From the time you walk in the door the Napleton family makes you feel at home. There was no pressure, only cordial dialogue that makes you feel inform From the time you walk in the door the Napleton family makes you feel at home. There was no pressure, only cordial dialogue that makes you feel informed and respected. There are no salesmen here. What you will find are experts in each facet of the process from financing to customer service, I was astounded by the high class service I received. And that service didn't end when I drove my new Subaru off the lot. Highly recommend Napleton to anyone looking to purchase a vehicle. More
by Trenton1
Employees Worked With
Desiree Helmer, Susan Biggers, Todd Tifft
May 21, 2018
Wonderful experience I purchased a 2018 Outback and the service was fantastic. Matthew Vincent was thoughtful and approachable. I appreciated the time he took to careful I purchased a 2018 Outback and the service was fantastic. Matthew Vincent was thoughtful and approachable. I appreciated the time he took to carefully outline features and demonstrated how they worked. Not pushy at all. Super service best car experience I’ve had thus far and this is my third Subaru More
by Meganelise
Employees Worked With
Matthew Vincent
May 19, 2018
Our great car buying experience at Napleton From the moment my husband Bob and I walked into Napleton Cadillac we were greeted with nothing but warmth and friendliness. Our Sales Consultant was From the moment my husband Bob and I walked into Napleton Cadillac we were greeted with nothing but warmth and friendliness. Our Sales Consultant was JR Henry. He answered all our questions, took us on test drives of the Buick Lacrosse and explained how the interior worked. We were sold. JR Henry went above and beyond his sales duties to make sure we were extremely satisfied with our new vehicle. He also offered to help us with any future questions if we need to contact him. More
by R&SSanderson
Employees Worked With
James Horst, Lothan J.R Henry
May 17, 2018
Great follow up and follow thru JR and management were true to their word and went above and beyond! The overall experience made it easy to purchase and finance my new used car. JR and management were true to their word and went above and beyond! The overall experience made it easy to purchase and finance my new used car. More
by TBCC
Employees Worked With
Lothan J.R Henry
May 14, 2018
2018 Subaru Outback 3.5R JDK Our salesperson, Bob Fisher was helpful and knowledgeable. Delivery was quick and efficient,. Charles Madison in finance was helpful and efficient. Our salesperson, Bob Fisher was helpful and knowledgeable. Delivery was quick and efficient,. Charles Madison in finance was helpful and efficient. Everyone from sales to delivery prep was friendly and efficient. More
by kelvel85
Employees Worked With
Charles Madison, Richard Dummer, Bob Fisher
May 14, 2018
Wonderful car buying experience Jordan and the rest of the staff were amazing. They were able to answer all our questions. They were able to provide a lot of information that helped Jordan and the rest of the staff were amazing. They were able to answer all our questions. They were able to provide a lot of information that helped us make an informed choice. They made sure we were comfortable throughout the whole process and did their best to keep us informed of what was happening each step of the way. Jordan was friendly and helpful without being pushy. Thanks. More
by Deb and Terry
Employees Worked With
Jordan's manager Steve. , Jordan Davis
