Napleton Autowerks of Rockford

Fantastic customer service. My salesman was very informative and knowledgeable about the vehicle I purchased. He showed me and explained every detail about all of the features. I My salesman was very informative and knowledgeable about the vehicle I purchased. He showed me and explained every detail about all of the features. I got a great deal on a great car from a great place!!! Thank-you! More

Excellent Staff We went on a Saturday morning, I felt relieve that sales people left us alone. I found my SUV I wanted then the saleman Mike took me out for a drive We went on a Saturday morning, I felt relieve that sales people left us alone. I found my SUV I wanted then the saleman Mike took me out for a drive. Everyone was very personable, was very pleasant to my mom offer us refreshments. Everyone we cam in contact with from the Todd /Mike and the receptionist ( sorry forgot her name) were very welcoming and helpful. I found my experience to be the best in all the years I have purchased a vehicle. More

Easy process for a first time buyer Matthew helped me pick out a great new vehicle. Friendly and thorough process. I would recommend to anyone. I love my new Subaru and couldn't be happi Matthew helped me pick out a great new vehicle. Friendly and thorough process. I would recommend to anyone. I love my new Subaru and couldn't be happier. More

Outstanding sales person! Our visit to Napleton Autowerks was great. JR Henry was the complete package. He was very respectful, had a great personality, and gave us fantastic Our visit to Napleton Autowerks was great. JR Henry was the complete package. He was very respectful, had a great personality, and gave us fantastic customer service. He took the time to go over everything with us. Even though it was after hours by the time we left the dealership, he still took the time to finish showing us all the technology on the vehicle. Our experience with Napleton Autowerks was great. Everyone was very friendly and professional. JR was the icing on the cake. Thank you for a very pleasant experience. The car is beautiful and we love driving It. Sincerely, Jack McCarty and Jusdy Summers More

Excellent experience Mike Price and Todd Tifft did an excellent job! My wife told me to add her comment: “They made us feel like family”. These guys did a wonderful job an Mike Price and Todd Tifft did an excellent job! My wife told me to add her comment: “They made us feel like family”. These guys did a wonderful job and will continue to be successful! Thank you! Randy and Julie Leek More

Friendly Just stopped in to look around, Bob came out and we talked. Very low key, no high pressure sales talk. Everyone I dealt with was friendly and helpful. Just stopped in to look around, Bob came out and we talked. Very low key, no high pressure sales talk. Everyone I dealt with was friendly and helpful. They gave me a great deal on a great car. Couldn't be happier More

Very helpful Bob Fisher was incredibly helpful in getting us through the process of purchasing our new subaru. We came to napletons just starting our search for a Bob Fisher was incredibly helpful in getting us through the process of purchasing our new subaru. We came to napletons just starting our search for a new vehicle and found one we really loved. Everyone was very easy to work with and helped make this process so easy for us. Bob was very thourough and knowledgable and answered any and all questions we had. We are very satisfied with our experiene and will be doing business here in the future. More

BEST CAR BUYING EXPERIENCE EVER!!! We found ourselves broken down in the middle of the road in 5 o'clock traffic on Thursday night. The first person I contacted after the towing company We found ourselves broken down in the middle of the road in 5 o'clock traffic on Thursday night. The first person I contacted after the towing company was JR Henry. We talked about what we needed and what the budget was. He told us to meet him at 1:30 Saturday afternoon. When we got there, JR had 2 vehicles pulled and a list of options just in case. We ended up purchasing the first vehicle he had picked for us. Pretty impressive to sell a vehicle through phone calls and text messages. JR was professional, knowledgeable, personable, and worked very hard to get us in the perfect ride in a fast and efficient manner. It is 5:00 pm Saturday evening and we are home with an SUV in the driveway!!! JR provided exemplary service for us. He made this the best experience we have ever had purchasing a vehicle. THANK YOU, JR!!! WE LOVE THE ACADIA!!! More

Our second Subaru This is the second time in two years that we've purchased a Subaru from Napleton Subaru. Our sales representative, Matt Vincent, is great to work with This is the second time in two years that we've purchased a Subaru from Napleton Subaru. Our sales representative, Matt Vincent, is great to work with and very knowledgeable. We are very pleased with our Outback and our new Ascent. More

Bob is AWESOME!!! Great customer service, no pressure, easy to work with, Bob you're the best! Thanks for everything, and we will definitly enjoy the car wash perk too! Great customer service, no pressure, easy to work with, Bob you're the best! Thanks for everything, and we will definitly enjoy the car wash perk too! More