Napleton Autowerks of Rockford

Perfect car for our daughter We met with Mike and told him what we were looking for. They didn't have it at the time, but when a car came in that met our needs, he contacted us r We met with Mike and told him what we were looking for. They didn't have it at the time, but when a car came in that met our needs, he contacted us right away. It was the perfect car for our daughter. We really appreciate how he watched out for us. More

True example of customer service at its finest! From the first phone call to the last handshake, J.R. and Charles made me feel welcome, made no false promises, and got the deal DONE! I would say the From the first phone call to the last handshake, J.R. and Charles made me feel welcome, made no false promises, and got the deal DONE! I would say these gentlemen were excellent to work with, kept me informed,and most importantly no pressure. I give them ten stars, and I will definitely encourage others to do business with Napelton's Autowerks of Rockford. More

Easy and Understandable Salesperson Justine Brugger did a fine job explaining the cars features and walking me through the buying process. She was very patient and personabl Salesperson Justine Brugger did a fine job explaining the cars features and walking me through the buying process. She was very patient and personable. I had been a long time customer at a different dealership. I plan on using Napleton again in the future. More

Quick and easy! Nick and Brian were outstanding to deal with. No pressure, No B.S. I felt like they truly wanted to earn my business by working as hard as they coul Nick and Brian were outstanding to deal with. No pressure, No B.S. I felt like they truly wanted to earn my business by working as hard as they could to make the deal that I wanted. Also, it didn't stop after the sale was done, I call or text Nick all the time for this question or that question and he always gets back to me quickly. I consider them both friends, not just guys that work at the place I bought my car. I had worked with Brian before which is why I went back and that is when Brian introduced me to Nick....the rest, as they say, is history! I will always buy from Nick and Brian! More

New car shopping We went shopping for a new car at Napleton Subaru and it was a great experience. Everyone was friendly and courteous at the dealership, our salesman We went shopping for a new car at Napleton Subaru and it was a great experience. Everyone was friendly and courteous at the dealership, our salesman Mike Price answered all of our questions and wasn't pushy or trying to upsell us at all. We were able to test drive 2 cars, get financing, and drive our new car home in less than 3 hours. Would highly recommend Napleton Subaru and will definitely keep them in mind for future car purchases! More

Car buying made “EASY” Contact Lothan “JR” Henry, I asked he delivered!!!! Got an awesome deal on an exceptional vehicle. Most importantly I was in and out of the dealersh Contact Lothan “JR” Henry, I asked he delivered!!!! Got an awesome deal on an exceptional vehicle. Most importantly I was in and out of the dealership on a Saturday morning. Gary Judd anc JR did all the negotiating without me nagging and got me a fantastic price on my not so stellar trade in. Yes, I wasted time searching for a better deal. When you can satisfy both my husband and I “JOB WELL DONE” ****GREAT EXPERIENCE ***** More

Competitive Buying Experience with Technical Excellence Our sales guy, Tim Normoyle, was a pleasure to deal with. He answered all our technical questions with expertise and patience. Tim knows his Subaru' Our sales guy, Tim Normoyle, was a pleasure to deal with. He answered all our technical questions with expertise and patience. Tim knows his Subaru's. He worked to gain us a competitive package. Everyone at the dealership was very friendly. More

Napleton's is very car buyer friendly. Buying a car from Napleton's was pain free. Our salesman Mike was kind and focused on my son's true needs for a vehicle. He was very patient with my Buying a car from Napleton's was pain free. Our salesman Mike was kind and focused on my son's true needs for a vehicle. He was very patient with my son as a first car buyer. More

Great dealership experience everytime! 4 vehicles and counting in the past 9 years. That's how many our family has purchased or leased so far from Napleton's Cadillac. We have bought 3 of 4 vehicles and counting in the past 9 years. That's how many our family has purchased or leased so far from Napleton's Cadillac. We have bought 3 of them working with Bob Fisher who is an excellent sales sales consultant that knows his vehicles and how to work with people. Takes the time to answer any questions and is patient and genuinely interested in making sure you are completely satisfied. The same experience working with Charles when signing the paperwork. Extremely thorough and is willing to answer questions regarding financing. Also can't forget Demian the new car sales manager working with us to get the best price. They work hard to earn your business and trust and genuinely want to take care of you. Thanks again everyone! More

Napleton's is Great! I went to Napleton's Subaru of Rockford and was very impressed with their selection and amazing customer service. I had gone to their website to look I went to Napleton's Subaru of Rockford and was very impressed with their selection and amazing customer service. I had gone to their website to look at a Toyota Highlander and was assisted by their Internet Salesperson, Brenna Walant. The salesman that helped me was Ken Baylor. Ken was very helpful with the whole process and made it very easy. Brian Landkamp Jim Horst made the financial end of things so simple. I am very happy with my purchase and the great service I received! Thanks again everyone! :) More