Napleton Autowerks of Rockford

Buying my WRX Mike Price and his staff were awesome. Very accommodating and time efficient. I’m very excited to have the WRX and add to my outback. We are a Subaru Mike Price and his staff were awesome. Very accommodating and time efficient. I’m very excited to have the WRX and add to my outback. We are a Subaru family. More

Good but I waited long The whole expireance was good, I got the car at the price that the blue books said it should be at. But when I came back to pay for my car and get my The whole expireance was good, I got the car at the price that the blue books said it should be at. But when I came back to pay for my car and get my plates it took forever, I know that you guys have like an order to things but it took longer than expected(about 45 or an hour of sitting in the waiting room) More

Will recommend Napelton to family and friends We purchased from Napelton 5 years ago and came back yesterday and traded those cars in for 2 new cars! Great service, friendly staff and very helpful We purchased from Napelton 5 years ago and came back yesterday and traded those cars in for 2 new cars! Great service, friendly staff and very helpful sales and finance personnel. Will definitely keep coming back and recommending them to family and friends. More

Nick Perkins takes pride in his work, for the customer. Nick Perkins takes pride in listening to hear what is being asked of him. He goes beyond all means to satisfy them even calls them to check on their Nick Perkins takes pride in listening to hear what is being asked of him. He goes beyond all means to satisfy them even calls them to check on their satisfaction of what he did. Nick has even stopped by to help me to understand what he was explaining in the parking lot. Some people don't understand electronics of a car including me! He has the patience to make sure I understand what he was trying to convey to me before he left, The last thing he said, was call me if you need help. Customer Service Personal like him, are hard to find. You can depend on him to get the job done. THANKS ,, NICK. FOR YOUR GREAT KINDNESS IN HELPING PATTI & I. GREG JOHNSON More

Thank you for my Forester, Jeff! Fabulous customer service! Jeff was terrific. He addressed my questions and concerns with great patience. I love my new Forester and look forward t Fabulous customer service! Jeff was terrific. He addressed my questions and concerns with great patience. I love my new Forester and look forward to many years and miles! I highly recommend Jeff Martin and the sales team at Napleton Auto Group! Thank you!!! More

GOOD AS ALYAWS. FLOORED ABOUT IRV .. AND THAT'S THE WAY IT IS .......SERVICE IS GOOD WARM, FRIENDLY. I COME TO THE DEALERSHIP BECAUSE I GET GOOD DEALS WITH MY VEHICLES ......... AND THAT'S THE WAY IT IS .......SERVICE IS GOOD WARM, FRIENDLY. I COME TO THE DEALERSHIP BECAUSE I GET GOOD DEALS WITH MY VEHICLES ......... More

Perfect car for our daughter We met with Mike and told him what we were looking for. They didn't have it at the time, but when a car came in that met our needs, he contacted us r We met with Mike and told him what we were looking for. They didn't have it at the time, but when a car came in that met our needs, he contacted us right away. It was the perfect car for our daughter. We really appreciate how he watched out for us. More

True example of customer service at its finest! From the first phone call to the last handshake, J.R. and Charles made me feel welcome, made no false promises, and got the deal DONE! I would say the From the first phone call to the last handshake, J.R. and Charles made me feel welcome, made no false promises, and got the deal DONE! I would say these gentlemen were excellent to work with, kept me informed,and most importantly no pressure. I give them ten stars, and I will definitely encourage others to do business with Napelton's Autowerks of Rockford. More

Easy and Understandable Salesperson Justine Brugger did a fine job explaining the cars features and walking me through the buying process. She was very patient and personabl Salesperson Justine Brugger did a fine job explaining the cars features and walking me through the buying process. She was very patient and personable. I had been a long time customer at a different dealership. I plan on using Napleton again in the future. More

Quick and easy! Nick and Brian were outstanding to deal with. No pressure, No B.S. I felt like they truly wanted to earn my business by working as hard as they coul Nick and Brian were outstanding to deal with. No pressure, No B.S. I felt like they truly wanted to earn my business by working as hard as they could to make the deal that I wanted. Also, it didn't stop after the sale was done, I call or text Nick all the time for this question or that question and he always gets back to me quickly. I consider them both friends, not just guys that work at the place I bought my car. I had worked with Brian before which is why I went back and that is when Brian introduced me to Nick....the rest, as they say, is history! I will always buy from Nick and Brian! More