Napleton Autowerks of Rockford

Excellent Customer Service! My salesman Matt Vincent was extremely knowledgeable and spent a lot of time working with me to find a vehicle. He went out of his way to make time fo My salesman Matt Vincent was extremely knowledgeable and spent a lot of time working with me to find a vehicle. He went out of his way to make time for me with my busy schedule. He was very courteous and also very funny, which made our experience that much better! More

Helpful This was my footrest stop looking for a new vehicle. Nick was very helpful, informative and relatable. Although I didn't purchase the vehicle this tim This was my footrest stop looking for a new vehicle. Nick was very helpful, informative and relatable. Although I didn't purchase the vehicle this time, which was a fair deal I would go back to purchase one in the future. More

Our First Subaru Ron and I had a great experience getting our first Subaru. The best part was meeting and working with Justine Brugger. She was patient and helpful dur Ron and I had a great experience getting our first Subaru. The best part was meeting and working with Justine Brugger. She was patient and helpful during our 3 test drives. When we couldn’t order a 2019 Touring Outback in the deep blue pearl color I liked Justine found a 2018 with everything we wanted. Napleton Subaru and the Subaru corporation have been great at giving us support and information. We look forward to many years of being part of the Subaru family. Mary and Ron Zammit More

Knowledgeable & patient Nick has been so great to work with. He’s beyond patient as we made our decision toward a new Ascsent. My past 2 vehicles have been Toyotas for at lea Nick has been so great to work with. He’s beyond patient as we made our decision toward a new Ascsent. My past 2 vehicles have been Toyotas for at least 14 years, and after learning from Nick, I’ll be a New Subaru owner. Highly recommend him to help with the tough decision of buying a car. More

Outback Purchase Matthew was very knowledgeable regarding the many features of our new 2017 Outback, and he took the time to explain how everything worked. He was als Matthew was very knowledgeable regarding the many features of our new 2017 Outback, and he took the time to explain how everything worked. He was also very patient with our decision making process and was quick to answer our many questions before and after the purchase was made. Everyone we came into contact with at Napleton Subaru made our car buying experience a pleasure. More

Great Everything went smoothly. Jeff Propp went out of his way to make me happy. I got the vehicle that I was looking for. I left with a smile on my face. Everything went smoothly. Jeff Propp went out of his way to make me happy. I got the vehicle that I was looking for. I left with a smile on my face. More

My first Subaru I was searching for a used Subaru Outback and Bob Fisher helped me find the right one. He was friendly, professional, and honest. I felt good doing I was searching for a used Subaru Outback and Bob Fisher helped me find the right one. He was friendly, professional, and honest. I felt good doing business with Bob and the rest of the Napleton staff. If you are searching for a quality car with a professional staff to help, look no further than Napleton Autowerks! More

Excellent Customer Service Nick Ciconte and the folks at Napleton Subaru are very friendly and easy to work with. I’d highly recommend purchasing a car from Nick! Nick Ciconte and the folks at Napleton Subaru are very friendly and easy to work with. I’d highly recommend purchasing a car from Nick! More

Nick Ciconte is an excellent example of a knowledgeable communicator. He knows how to relax a prospect (me) and bring me along for a comfortable experience. Unfor is an excellent example of a knowledgeable communicator. He knows how to relax a prospect (me) and bring me along for a comfortable experience. Unfortunately, other circumstances, not another automobiles have caused me to decide not to purchase an automobile. As a marketing professional all my life, I know the challenges salespeople face in order to close a sale. Had it not been for unforeseen circumstances, Nick was on target. More

2nd Subaru - New Dealer - Better Experience! Matt was wonderful. He really took the time necessary to make sure I understood all of the new features. He stayed after closing, along with two oth Matt was wonderful. He really took the time necessary to make sure I understood all of the new features. He stayed after closing, along with two others. Everyone at the dealership has been very friendly and helpful. When I came in for my first free car wash (they give you a free car wash every week for a year, I'll let you know if that repeats!) Matt was there to check in and ask if there was anything else he could do for me. I needed a sun screen, he made sure it was ordered and waiting for me when I came by. I plan on keeping this vehicle for a long time, it I do buy another I will go back to Napleton. And maybe Matthew Vincent will still be there and not retired yet. More