Napleton Autowerks of Rockford

Excellent care and Excellent service and staff I give a 5 star because Napleton deserves the highest rating. I have been shopping here for several years now and couldn't ask for any better. Outst I give a 5 star because Napleton deserves the highest rating. I have been shopping here for several years now and couldn't ask for any better. Outstanding service and sales representatives. A special Thank You to Justine Brugger and Jim. More

Great car buying experience Nick Ciconte was very helpful throughout the whole process and was very patient and insightful. He answered every question I had and made the process Nick Ciconte was very helpful throughout the whole process and was very patient and insightful. He answered every question I had and made the process very quick and easy. Nick was always ready to help and always had a smile on face. If I were ever to buy another Subaru I would definitely want to go back here. More

A Delightful way to start the week I was greeted in a warm and engaging way by Justine. I explained why I was there. Justine presented everything I needed for my purchase. I was greeted in a warm and engaging way by Justine. I explained why I was there. Justine presented everything I needed for my purchase. More

Tim was easy to work with and he explained so many features. So far so good. Lots of things yet to learn. Really like the back-up pictures and the adjustable driver's seat -- I've gotten shorter with age and be So far so good. Lots of things yet to learn. Really like the back-up pictures and the adjustable driver's seat -- I've gotten shorter with age and being able to raise the seat is a perfect solution.. Tim guided us through all the literature. It will take a while to learn all the good things this car will do. This is our "forever" car and I've been told is it is a great car if you drive in snowy roads -- northern Illinois has lots of those! More

Excellent experience Saw Nick about a possible trade in. He was knowledgeable and professional. Provided me me with all the information on my best options. If choosing to Saw Nick about a possible trade in. He was knowledgeable and professional. Provided me me with all the information on my best options. If choosing to buy a car from this dealership i would choose Nick as my sales representative. Made feel extremely comfortable in a possible buying experience. More

Amazing! I had to replace a flooded car and came down from Madison,WI after coordinating a purchase on the phone. Everyone I dealt with was amazing and they ha I had to replace a flooded car and came down from Madison,WI after coordinating a purchase on the phone. Everyone I dealt with was amazing and they had me in my car in about an hour from the time I walked in the door. Nick and Jaci in particular were a great help and wonderful to work with. Thanks to the team from Napleton Autowerks for a great experience! More

Amazing I've always hated the thought of dealing with a car salesman. After talking to Nick not only did he make me feel comfortable but the amount of knowled I've always hated the thought of dealing with a car salesman. After talking to Nick not only did he make me feel comfortable but the amount of knowledge he had on cars was astounding. Highly satisfied with him and the vehicle! More

Great Experience My wife and I were not looking forward to the new car buying experience but Nick made the it easy and helped us get a great deal. Would highly recom My wife and I were not looking forward to the new car buying experience but Nick made the it easy and helped us get a great deal. Would highly recommend working with Nick to purchase a new Cadillac More

Best customer service experience ever :-) I have always done business with a different dealership in the past. I wanted to change this time around so I chose Napleton :-) the staff made me fee I have always done business with a different dealership in the past. I wanted to change this time around so I chose Napleton :-) the staff made me feel like family just an all-around amazing experience they jump through hoops to get me what I wanted entrusted me with a car for 4 days that I hadn't even fully purchased yet :-) I would recommend these guys to anyone Casey is a very great salesman very personable :-) I would like to thank everyone that made my experience amazing any person in the dealership would be great to work with I recommend them all :-) More

Love my Subaru! Mike Price was excellent to work with! From the test drive to the negotiation of our preowned Subaru, Mike was professional and knowledgeable. We ne Mike Price was excellent to work with! From the test drive to the negotiation of our preowned Subaru, Mike was professional and knowledgeable. We never felt pressured and he was very helpful in answering any questions. We never felt rushed through the process either. After the purchase was made and the plates were on the car, Mike took the time to go through the car's features and operations, which was very helpful to us. He also offered his availability if we had further questions. We felt he went above and beyond to make us feel like valued customers! A thanks to Jim Horst for explaining the financing, and Gary Judd for expediting our negotiation. This is our first experience with Napleton, and it was so positive that we will recommend them to others. We love our Subaru Impreza! More