Napleton Autowerks of Rockford

My first Subaru We were looking for a specific Subaru to meet my needs and were were able to locate one in Rockford , Il . Working with Jeff Propp as well as Scott , We were looking for a specific Subaru to meet my needs and were were able to locate one in Rockford , Il . Working with Jeff Propp as well as Scott , the manager , we arrived at a negotiated price we could all live with . Many more bells and whistles for me after having a 2002 Ford Focus . Jeff made us both instantly comfortable in the painstaking process of buying a car . He made us relaxed and never was pushy in anyway . Very professional and fun to work with . The day we drove up to pick up the car he had it in perfect condition and walked us through what we needed to know regarding the car . I would highly recommend Jeff and this dealership to anyone looking for a Subaru and it was worth the 2 hour drive twice to get our car ! Thanks for a very positive experience and I’m sure I will love driving this beautiful cat ! Bravo ! More

Better Than Expected After having a history with many dealerships, it is easy to say we have a little PTSD from those experiences. Walking into Napleton Autowerks of Rockf After having a history with many dealerships, it is easy to say we have a little PTSD from those experiences. Walking into Napleton Autowerks of Rockford there was an expectation of it to be just like every other dealership, but it wasn't. JR was both informative and friendly during this whole process. After years of experiencing sometimes 9+ hours in a dealership, we were expecting the worst. It was no where close to that number of hours. From feet on lot, test drive, and financing, to car home in our driveway, it was about 4 hours. We couldn't be more grateful to JR, Brian, and Charles without whom we would not be the new owners to this Santa Fe. Thanks Guys!!! More

Great experience - Awesome People Easily one of the top car buying experiences I have ever had. Our sales representative Casey Dinger was very knowledgeable and honest about the vehicl Easily one of the top car buying experiences I have ever had. Our sales representative Casey Dinger was very knowledgeable and honest about the vehicles we were considering. The level of professionalism of all the individuals at this dealership far exceeded everywhere else we had looked at to this point. I will be going back to this dealership when it comes time to buy my next vehicle. More

Great people and great experience! One of the easiest transitions I've ever had. Very friendly and knowledgeable staff. Easy to work with and talk to. Would recommend to anyone! One of the easiest transitions I've ever had. Very friendly and knowledgeable staff. Easy to work with and talk to. Would recommend to anyone! More

Simply said.... Just a wonderful experience It is truly a wonderful experience dealing with this dealership and Justine. From the beginning of my conversations on a new car through the end could It is truly a wonderful experience dealing with this dealership and Justine. From the beginning of my conversations on a new car through the end couldn’t have been better. This is exactly why they are my “go to” dealership for vehicles. Thank you again to all for this great experience !!! More

As stress-free as car buying should be. I can't say enough good things about Napleton. J.R. made the process as enjoyable and worry-free as he possibly could. He said he saw me in the car I I can't say enough good things about Napleton. J.R. made the process as enjoyable and worry-free as he possibly could. He said he saw me in the car I bought, and he was going to do what he could to put me in it. A man of his word; i drove home in exactly what I wanted. NOT only did I get a good deal, but I now have the Peace of Mind of a new vehicle. Everything from offering us coffee/water when we first walked in, to helping me setup the Bluetooth after all the paperwork was already signed.. J.R. made the process as simple as he possibly could. I felt as if he genuinely cared about me and my purchase, rather than just the commission. The finance department was also wonderful. They were able to get me down to the car payment that I wanted, all while making sure I was comfortable with my decision. Going into a day of car shopping today was not a joyous occasion. However, Napleton made the whole process as easy on me as I feel that they could have. I will recommend them to any friends or family I know that are buying a vehicle in the future. Hands down, I really can't say enough nice things! More

great service it was an absolute pleasure working with Troy. He kept me updated regarding the progress of my vehicle (was custom ordered). He made the process very it was an absolute pleasure working with Troy. He kept me updated regarding the progress of my vehicle (was custom ordered). He made the process very pleasant. I hope to see him in about 3 yrs (when my next porsche will be due) More

Excellent customer support. My salesman was Matt Vincent and he was great. Answered all my questions without pressuring me to make a decision until I was ready. He was friendly My salesman was Matt Vincent and he was great. Answered all my questions without pressuring me to make a decision until I was ready. He was friendly and knowledgable and helped coordinate the process from start to finish. Since leasing the car he has been very helpful as questions have arisen. The dealership has a great service department and the weekly car wash is very nice for keeping the car looking new. More

Best Salesman ever! This was our second time dealing with Nick and Napleton Automotive. We purchased a Subaru Legacy a few months ago and when my mom needed a new vehicle This was our second time dealing with Nick and Napleton Automotive. We purchased a Subaru Legacy a few months ago and when my mom needed a new vehicle after hers being totaled in a car accident, we went back. Both experiences were great! Nick is very professional and makes you feel comfortable with him and with the dealership itself. We would use him again the next time we’re looking for a vehicle! More