Napleton Autowerks of Rockford

Simply said.... Just a wonderful experience It is truly a wonderful experience dealing with this dealership and Justine. From the beginning of my conversations on a new car through the end could It is truly a wonderful experience dealing with this dealership and Justine. From the beginning of my conversations on a new car through the end couldn’t have been better. This is exactly why they are my “go to” dealership for vehicles. Thank you again to all for this great experience !!! More

As stress-free as car buying should be. I can't say enough good things about Napleton. J.R. made the process as enjoyable and worry-free as he possibly could. He said he saw me in the car I I can't say enough good things about Napleton. J.R. made the process as enjoyable and worry-free as he possibly could. He said he saw me in the car I bought, and he was going to do what he could to put me in it. A man of his word; i drove home in exactly what I wanted. NOT only did I get a good deal, but I now have the Peace of Mind of a new vehicle. Everything from offering us coffee/water when we first walked in, to helping me setup the Bluetooth after all the paperwork was already signed.. J.R. made the process as simple as he possibly could. I felt as if he genuinely cared about me and my purchase, rather than just the commission. The finance department was also wonderful. They were able to get me down to the car payment that I wanted, all while making sure I was comfortable with my decision. Going into a day of car shopping today was not a joyous occasion. However, Napleton made the whole process as easy on me as I feel that they could have. I will recommend them to any friends or family I know that are buying a vehicle in the future. Hands down, I really can't say enough nice things! More

great service it was an absolute pleasure working with Troy. He kept me updated regarding the progress of my vehicle (was custom ordered). He made the process very it was an absolute pleasure working with Troy. He kept me updated regarding the progress of my vehicle (was custom ordered). He made the process very pleasant. I hope to see him in about 3 yrs (when my next porsche will be due) More

Excellent customer support. My salesman was Matt Vincent and he was great. Answered all my questions without pressuring me to make a decision until I was ready. He was friendly My salesman was Matt Vincent and he was great. Answered all my questions without pressuring me to make a decision until I was ready. He was friendly and knowledgable and helped coordinate the process from start to finish. Since leasing the car he has been very helpful as questions have arisen. The dealership has a great service department and the weekly car wash is very nice for keeping the car looking new. More

Best Salesman ever! This was our second time dealing with Nick and Napleton Automotive. We purchased a Subaru Legacy a few months ago and when my mom needed a new vehicle This was our second time dealing with Nick and Napleton Automotive. We purchased a Subaru Legacy a few months ago and when my mom needed a new vehicle after hers being totaled in a car accident, we went back. Both experiences were great! Nick is very professional and makes you feel comfortable with him and with the dealership itself. We would use him again the next time we’re looking for a vehicle! More

Our Platinum Escalade is here!!!! We are so happy with our brand new platinum Escalade!! Thanks to JR and Demian from Napletons Cadillac who made it happen! They have been awesome thro We are so happy with our brand new platinum Escalade!! Thanks to JR and Demian from Napletons Cadillac who made it happen! They have been awesome through the entire process and made sure we were happy with every little detail of our new car :) Oh and Charles thanks for making the whole lease process sooo simple! More

Great Good experience will come back. Nice facility. Good amount of used cars. All salesman where cordial. Easy to deal with. Car was cleaned and gased up b Good experience will come back. Nice facility. Good amount of used cars. All salesman where cordial. Easy to deal with. Car was cleaned and gased up before we left More

Mike Palumbo Was Great! My Subaru wouldn't start and I had it towed to Napleton Autowerks on Perryville Rd. Mike Palumbo took ownership of my problem, quickly had it diagnos My Subaru wouldn't start and I had it towed to Napleton Autowerks on Perryville Rd. Mike Palumbo took ownership of my problem, quickly had it diagnosed and the parts ordered. When the parts arrived Mike had the car fixed and had me back in my Subaru in no time. As busy as they were, Mike did an excellent job of keeping me informed of the entire process and then presented me with my repaired, clean Subaru. More

Out Of State Buyer I recently purchased a 2016 Camaro SS from this dealer. My purchase was site unseen as I found this car online. I was somewhat anxious about making th I recently purchased a 2016 Camaro SS from this dealer. My purchase was site unseen as I found this car online. I was somewhat anxious about making this kind of a purchase. My salesman, Casey Dinger and the Sales Manager Gary Judd were both top notch and were able to answer any and all of my MANY questions. They were both very honest with their descriptions. I had the car shipped home and am very pleased with the purchase. I would not hesitate to buy from them again. More