Napleton Autowerks of Rockford | Page 16

Amazing Service Our salesman, JR, was amazing. He addressed all of our concerns. His responses were accurate and timely. We appreciate the service we received and t Our salesman, JR, was amazing. He addressed all of our concerns. His responses were accurate and timely. We appreciate the service we received and the exceptional professionalism displayed by JR. Great guy to work with! The Grays More

Great Customer Service! I called over to Napleton Subaru to ask about a call in their inventory. I got a good price over the phone and stopped by later the same day and comp I called over to Napleton Subaru to ask about a call in their inventory. I got a good price over the phone and stopped by later the same day and completed all paperwork and drove off with my car. Michael Price was our salesman and he made everything very easy and was very straightforward. More

Stress free fair deal with a wonderful group of people I'd been looking to buy a new/used Rav4 but had certain criteria to meet. Over the last 3 months there have been a few that came close but not 100% o I'd been looking to buy a new/used Rav4 but had certain criteria to meet. Over the last 3 months there have been a few that came close but not 100% of my wants were met. Then I spotted the one in Elgin where I'd purchased my Prius in 2015. After calling to be sure the car was still available (which they confirmed) we arrived to the dealership within the hour only to find the the car was sold. Then began the high pressure "what can we do to earn your business" speech. By the way this is the second time I've had this happen at the same dealership. My husband also had this happen to him a few months back at another dealership in Hoffman Estates on a Ford he wanted to buy. The dealership was very busy and I heard one of the managers yelling at the salesmen. It was chaotic in there (it was a Saturday afternoon so I get that it may be busier) and the manager then told us we could have any of the 2018 Rav 4's for one special price. I explained exactly what I was looking for and they didn't have it. We ended up taking a 2018 for a test drive and got out of there really fast. I swear I needed a drink or a xanex to calm down after being in that place. Now coming to your Rockford dealership my husband and I were ready to be in a similar crazy environment and would need to negotiate hard for a deal. We had gone on KBB to get a trade in value for the Prius and after seeing the prices and options of the Rav4 we knew what was a fair price for the cars. What a totally refreshing experience we had. I kept waiting for the hard sell but Mike Price our sales guy provided us an extremely fair deal. He was kind and attentive. Gary the manager was relaxed and professional. Jim in finance was efficient and pleasant. My husband and I both kept waiting for the high pressure chaos to start......it never did. I'd say the Napleton dealerships have created a professional and comfortable environment for both its customers and associates. I would highly recommend the Rockford dealership to friends. Although we live in West Dundee we'd gladly drive the extra miles to have this experience again. Oh and before I forget to mention, the experience started with the great service from Desire who was my initial contact with your dealership. Thank you all for your help. I love my new/used Rav4. Anita More

Superlative Dealership From my initial contact with Brian Langkamp, the exceptional support I received from Nick Perkins and the effort taken by Scott Nicoll to find a relia From my initial contact with Brian Langkamp, the exceptional support I received from Nick Perkins and the effort taken by Scott Nicoll to find a reliable transporter I could not have asked for a better dealership to work with. Each one of them took the time to make sure all of my questions were answered to my satisfaction. They worked very well as a team and provided me a buying experience that was second to none. As an out of state buyer, I would highly recommend purchasing your next car from Napleton Autowerks of Rockford, you will not be disappointed. Thank you so much More

Professional in every way Napletons and Nick Ciconey treated us like we mattered. They took the time to answer any and all questions without hesitation. We walked away feeling Napletons and Nick Ciconey treated us like we mattered. They took the time to answer any and all questions without hesitation. We walked away feeling that we had a good understanding of how to operate the new vehicle with all the new features. Thank you Nick for taking the extra time it took to explain things to my 83 year old mother. This was the most hassle free buying experience I’ve ever had while purchasing a car. Thank you Napletons for a pleasurable atmosphere and experience. We will definitely use you again. More

5 Star service Salesman, Jordan Davis, made buying my first Subaru a great experience! He took the time to show me different vehicle packages that met my needs. I wo Salesman, Jordan Davis, made buying my first Subaru a great experience! He took the time to show me different vehicle packages that met my needs. I would highly recommend him to anyone that is new to Subaru and to existing Subaru owners as he is very knowledgeable, works hard on your behalf and made my experience a 5 star one! More

Best experience! Our salesman, Troy Vail was absolutely the best salesman we have ever dealt with. We never felt pressure to buy, and Troy was full of great informatio Our salesman, Troy Vail was absolutely the best salesman we have ever dealt with. We never felt pressure to buy, and Troy was full of great information. This is the second Audi we purchased from Napletons. Thank you for a great experience! More

Stress less way to lease or purchase a car I have leased and purchased a new Subaru from Napleton. My sales representative, Mike Price answered all my questions thoroughly and was friendly and I have leased and purchased a new Subaru from Napleton. My sales representative, Mike Price answered all my questions thoroughly and was friendly and patient. He put forth great effort to find the particular model I wanted and kept me informed during the process which was much shorter than I expected. Charles Madison was extremely helpful in explaining options for financing and extra product protection and services. My experience at Napleton Subaru was stress less! More

Awesome Great guy, very knowledgeable and patient. Worked very hard to satisfy me. Represents the business very well. Will defiantly rebuy from you in the fut Great guy, very knowledgeable and patient. Worked very hard to satisfy me. Represents the business very well. Will defiantly rebuy from you in the future. More

Highly Recommended!! This is our 4th Cadillac we have purchased from Napelton Cadillac. We have had the pleasure to have had Justine as our sales person from the start. This is our 4th Cadillac we have purchased from Napelton Cadillac. We have had the pleasure to have had Justine as our sales person from the start. Her expertise is 2nd to none when it comes to Cadillac. All 4 Cadillacs we've owned have been serviced at Napeltons and have always had great service. Thanks to all, Tom and Nancy More