Napleton Autowerks of Rockford

Napleton Auto Works Rockford, IL Excellent dealership with the best customer service. Justine is my sales person and she knows exactly whatI want in a vehicle and how to customize Excellent dealership with the best customer service. Justine is my sales person and she knows exactly whatI want in a vehicle and how to customize it to my satisfaction. I'm so satisfied with my vehicle and really appreciate all the personal attention that was given to my purchase. Thank you Justine and Napleton Auto Works.!!! More

greatest service around what a great experience on 9/28/18 if there is one place i have always felt takes care of all my needs it napletons, this time i was greeted by anothe what a great experience on 9/28/18 if there is one place i have always felt takes care of all my needs it napletons, this time i was greeted by another friendly new face, he promptly greeted me and so did his service manager who was standing next to him they both welcomed me with open arms got my vehicle checked in and made sure i felt right at home even though id been there many times and knew my way around the dealer. will continue coming back More

Matt is AMAZING! I went to the dealership not looking for a car at all, I had a horrible experience with the last place I went so my husband and I were a little discou I went to the dealership not looking for a car at all, I had a horrible experience with the last place I went so my husband and I were a little discouraged. Matt gave us a test drive and just talked us though a few things, little did I know I would fall in love with a car and buy one! Matt made everything very easy and understanding. I didn’t feel pressured at all. He was so accommodating and made sure that I was completly happy. I would defiantly recommend this dealership as well as Matt! More

Successful, stress free purchase We went to look at gently used Subaru Outbacks. Matt Vincent was very knowledgeable and after talking with him he had a better idea of what was impor We went to look at gently used Subaru Outbacks. Matt Vincent was very knowledgeable and after talking with him he had a better idea of what was important in a car for me, particularly. After looking at a few vehicles I realized a Forester was a better choice. Matt was great to work with. We felt no pressure and ended up leaving with our car that day. High recommend working with him. Margaret FH More

Bought a new Impreza My girlfriend and I came to the dealership looking to test drive the new Subaru Impreza. We decided to test drive the Crosstrek first and then the Imp My girlfriend and I came to the dealership looking to test drive the new Subaru Impreza. We decided to test drive the Crosstrek first and then the Impreza and fell in love with the handling. Jordan was very friendly throughout the entire process. He always ensured we were happy and taken care of. My only gripe is from the total cost we paid in the end. Tried negotiating down the price but still ended up paying a couple thousand over the market average. Made me feel there was "no way" to go lower but looking online I see plenty of people with the same package upgrades as myself but for much cheaper. More

First Time Cadillac Buyer My first Cadillac purchase was amazing! JR and Brian were professional and extremely helpful in making my purchase happen! Thank you so much and I’ll My first Cadillac purchase was amazing! JR and Brian were professional and extremely helpful in making my purchase happen! Thank you so much and I’ll be recommending Napleton of Rockford to everyone! More

Outstanding customer service! Nick Ciconte was the associate that helped me. I will never go to another dealership after my experience today. Every person I met was so helpful, kin Nick Ciconte was the associate that helped me. I will never go to another dealership after my experience today. Every person I met was so helpful, kind, and seemed to genuinely want to help me. They were very laid back and not pushy at all. I cannot stress how great of an experience this was. More

Tim was an honest, straight up, patient, timely, attentive. It was a pleasure to work with Tim at Napleton. He was honest, straight up, thorough, timely, patient and attentive. He listened to what I wanted and It was a pleasure to work with Tim at Napleton. He was honest, straight up, thorough, timely, patient and attentive. He listened to what I wanted and did everything he could to make it possible. Tim was incredibly knowledgeable and experienced. I will recommend Tim, Napleton and Subaru to anyone that will listen. More

The best I can't say enough about our all around experience! We saw the car driving by on Saturday and drove it home on Monday. We had excellent service from s I can't say enough about our all around experience! We saw the car driving by on Saturday and drove it home on Monday. We had excellent service from start to finish with every person we dealt with. I would definately return for any purchases in the future and will be singing praises to anyone who will listen!! More

Thanks J.R. & Chuck J.R. Henry was able to work magic to find me an affordable used vehicle. He offers great service and is never pushy. Charles was able to offer me a go J.R. Henry was able to work magic to find me an affordable used vehicle. He offers great service and is never pushy. Charles was able to offer me a good finance rate. I'm happy that I everything went smoothly. More