Napleton Autowerks of Rockford

knowledgable, friendly sales people Came to this dealership with no knowledge of subaru brand. Sales person, Jordan Davis, is knowledgable, patient and very good at explaining features. Came to this dealership with no knowledge of subaru brand. Sales person, Jordan Davis, is knowledgable, patient and very good at explaining features. Jordan answered every question, was kind and attentive. I find the technology on the new Ascent somewhat daunting, but Jordan patiently went through all of it to help me understand the car and all it can do. Would definitely return to the dealership and work with Jordan again. Other sales and office staff also very helpful. More

Enjoyable No Hassle Subaru Purchase We needed a vehicle to replace one totaled in an accident. We wanted to purchase a Subaru locally and Napleton’s, through Nick our sales representativ We needed a vehicle to replace one totaled in an accident. We wanted to purchase a Subaru locally and Napleton’s, through Nick our sales representative, was able to find the Forester we wanted and match the lowest price we had found elsewhere. It was comforting to be able to buy locally and deal with nice people. Both Nick and Todd the sales manager were professional, friendly, and very accommodating to our situation. Very happy with our new Forester. More

New car purchase Troy Vail from Napleton Auto Werks Porshce defined top shelf customer service. Troy had to deal with a very difficult situation created by me but fixe Troy Vail from Napleton Auto Werks Porshce defined top shelf customer service. Troy had to deal with a very difficult situation created by me but fixed by Troy with extreme professionalism and very timely. Also, his follow has been consistent and helpful More

Perfect! Nick Ciconte helped me get the Forester of my dreams! It was a very easy, quick process, and quite painless. The price was right and so was the car. I Nick Ciconte helped me get the Forester of my dreams! It was a very easy, quick process, and quite painless. The price was right and so was the car. I couldn't be happier with my sales/service experience! More

Positive sales experience. I initially reached out to Desiree Helmer, their internet sales specialist. She provided very competitive pricing and quickly struck a deal quickly. I initially reached out to Desiree Helmer, their internet sales specialist. She provided very competitive pricing and quickly struck a deal quickly. Tim Normoyle completed the sale. Kudos all around on a pleasant sales experience. More

I’m lovin’ it These guys are the best. Been working with them for years across many brands. Always a great experience and this time around was no different. Thanks These guys are the best. Been working with them for years across many brands. Always a great experience and this time around was no different. Thanks Troy! More

Napleton Auto Works Rockford, IL Excellent dealership with the best customer service. Justine is my sales person and she knows exactly whatI want in a vehicle and how to customize Excellent dealership with the best customer service. Justine is my sales person and she knows exactly whatI want in a vehicle and how to customize it to my satisfaction. I'm so satisfied with my vehicle and really appreciate all the personal attention that was given to my purchase. Thank you Justine and Napleton Auto Works.!!! More

greatest service around what a great experience on 9/28/18 if there is one place i have always felt takes care of all my needs it napletons, this time i was greeted by anothe what a great experience on 9/28/18 if there is one place i have always felt takes care of all my needs it napletons, this time i was greeted by another friendly new face, he promptly greeted me and so did his service manager who was standing next to him they both welcomed me with open arms got my vehicle checked in and made sure i felt right at home even though id been there many times and knew my way around the dealer. will continue coming back More

Matt is AMAZING! I went to the dealership not looking for a car at all, I had a horrible experience with the last place I went so my husband and I were a little discou I went to the dealership not looking for a car at all, I had a horrible experience with the last place I went so my husband and I were a little discouraged. Matt gave us a test drive and just talked us though a few things, little did I know I would fall in love with a car and buy one! Matt made everything very easy and understanding. I didn’t feel pressured at all. He was so accommodating and made sure that I was completly happy. I would defiantly recommend this dealership as well as Matt! More

Successful, stress free purchase We went to look at gently used Subaru Outbacks. Matt Vincent was very knowledgeable and after talking with him he had a better idea of what was impor We went to look at gently used Subaru Outbacks. Matt Vincent was very knowledgeable and after talking with him he had a better idea of what was important in a car for me, particularly. After looking at a few vehicles I realized a Forester was a better choice. Matt was great to work with. We felt no pressure and ended up leaving with our car that day. High recommend working with him. Margaret FH More