Napleton Autowerks of Indiana
Schererville, IN
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Everyone at the dealership was very helpful with our purchase. Robert Valle did a great job getting us through the process of choosing a vehicle, getting the financing sorted out (along with Roger Buss) purchase. Robert Valle did a great job getting us through the process of choosing a vehicle, getting the financing sorted out (along with Roger Buss), going over the features in the car and reassuring us that if we have any questions he is there for us. I would recommend Napleton Autowerks of Indiana to anyone looking to make a car purchase. Also Jeffery Tamborrino did an excellent job of explaining the warranty and walking us through the paperwork! More
From the moment I walked into Napleton Mercedes in Schererville, I was treated like a queen. Roger set me up to work with Holly Avant. She is brilliant! Holly answered every single question I had. She Schererville, I was treated like a queen. Roger set me up to work with Holly Avant. She is brilliant! Holly answered every single question I had. She made sure that I was clear on what I was doing and that I understood every single process. Tony Turco checked by a few times and Roger did as well. Brandon was knowledgeable and incredibly helpful. Every single person I encountered made sure that I was happy and getting what I wanted. Nobody pressured me. I was very pleased with each person that worked with me. Thank you all for making my Mercedes dream become reality! More
ZERO STARS Horrible. When I bought my $70k car at this place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forw place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forward 18 months I have a flat tire so I call Mercedes service (road side assistance included in my purchase price) to have my $71K car towed to Napleton Mercedes Service garage. Joe Durant is the manager at the Mercedes Service garage, he never called me, never did anything to fix my ONE flat tire from Friday till following Tuesday. When I called I was either hung up on, sent to voice main, or one time even told my car was not at their garage. They eventually told me (John manager) they could not help me....they had no tires and gave me no option of ordering tires or waiting for them to be delivered. John took my phone number twice and said he "would get to the bottom of this and call me back"; I never heard from him again. I ended up paying Green towing to go get my car and tow it to TIRE BARN in Valparaiso to have all new tires replaced and repaired. I will never go back to Napleton Mercedes, HORRIBLE, terrible service, actually NO service. Even the people who answer the phones are terribly rude. I have had better service at CARMAX. ZERO STARS More
despite the current limited inventory they had a vehicle and priced it reasonable. everyone was polite and helpful. would recommend them to other would-be purchasers and priced it reasonable. everyone was polite and helpful. would recommend them to other would-be purchasers More
The process of purchasing a new vehicle was efficiently performed and professionally processed. The vehicle was exactly what I wished to acquire and the personnel at this dealership are competent and know performed and professionally processed. The vehicle was exactly what I wished to acquire and the personnel at this dealership are competent and knowledgeable. More
Vince make purchasing a new car so easy. He was Vince make purchasing a new car so easy. He was professional, explained everything, answered all my questions. My car purchase was quick, straightf Vince make purchasing a new car so easy. He was professional, explained everything, answered all my questions. My car purchase was quick, straightforward and stress free. If I could give ten stars I would. Excellent customer service. Everyone at the dealership is great. More
Robert was the best salesman I've ever had during a car buying experience. Very courteous and informative throughout the process. Everyone was pleasant. The process took too long, tho! buying experience. Very courteous and informative throughout the process. Everyone was pleasant. The process took too long, tho! More
Everyone was great. They answered all my questions, price was very reasonable compared to the three other dealerships I was dealing with. One was your sister dealer in Illinois. I asked if they can get me ou was very reasonable compared to the three other dealerships I was dealing with. One was your sister dealer in Illinois. I asked if they can get me out of there in a timely manner and they were awesome. More
Always pleased with the excellent service from this great and friendly group. Quick efficient service. I received a cleaned car which is much appreciated. I would definitely recommend others to come here. and friendly group. Quick efficient service. I received a cleaned car which is much appreciated. I would definitely recommend others to come here. Thank you again. More
The service was excellent they got me early got my auto back in time I love the fact they cleaned my car up you guys are the best back in time I love the fact they cleaned my car up you guys are the best More