Napleton Autowerks of Indiana

Just as good as the first purchase Tonight we just purchased a brand new Mercedes-Benz SUV. This was our second purchase from Napleton Auto Group and this time was just as good as the Tonight we just purchased a brand new Mercedes-Benz SUV. This was our second purchase from Napleton Auto Group and this time was just as good as the first time. We worked with Jimmy Sysko, Mike Quinn and the General Manager Tony Turco each one did and excellent job getting us in our Beautiful SUV Coupe. The entire team worked to make us feel very special and they were very patient with our many questions. Brandon who is now in the Finance/Sales department was the salesmen that sold us our first Mercedes-Benz and that tells us they promote within and we can trust working with a team that does that. Tracy Harrington made the paperwork so easy she did great. Napleton thanks again for making us feel special again. Carlos & Tasha More

Very relaxing experience. Sometimes pricing negotiations can be a bad time. The dealership was very willing to deal without pressure. Previous experience with their service de Sometimes pricing negotiations can be a bad time. The dealership was very willing to deal without pressure. Previous experience with their service department has been of great value as well. More

Battery issue Car wouldn't start. Called dealership and they had battery in stock said to bring the car. After roadside assistance jumped it took it to dealership Car wouldn't start. Called dealership and they had battery in stock said to bring the car. After roadside assistance jumped it took it to dealership. Thought i'd have it that evening but did not. Called and said I needed it by 10 am next morning and was disappointed I couldn't even find out what was really wrong with car. Sam assured me that I would have it by the morning. It was ready and clean when I picked it up and Sam did an amazing job of giving me exceptional service. It was battery and a few other things. More

Amazing Customer Service Overall, I had an amazing experience buying my c-class. Vince and Tracy were extremely helpful and easy to talk to. I highly recommend going here. Overall, I had an amazing experience buying my c-class. Vince and Tracy were extremely helpful and easy to talk to. I highly recommend going here. More

GLE 400 Service J. Peller I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P. More

Great Service! From the moment the door went up until I left, felt I was their only customer! Decent lounge with refreshments while waiting. All employees were ve From the moment the door went up until I left, felt I was their only customer! Decent lounge with refreshments while waiting. All employees were very friendly & welcoming! More

Fantastic customer service. Very communicative and flexible. Junior at Napelton is the absolute best representative for the dealership as well as Mercedes. I have purchased 8 different Mercedes from various deal Junior at Napelton is the absolute best representative for the dealership as well as Mercedes. I have purchased 8 different Mercedes from various dealers; I have found the only dealer I will use going forward. More

Great experience Vince fiore the Sales Consultant was professional and not pushy at all. He will answer all your questions. If you want a great experience? Speak to hi Vince fiore the Sales Consultant was professional and not pushy at all. He will answer all your questions. If you want a great experience? Speak to him and he will make sure that you go home with your dream car! like i did. If you want friendly and professional customer service? Vince Fiore is that man you want to do business with. We have bought for Volvo's here in the past. More

great service! from scheduling the appointment to actually the service experience it was all great! everyone we dealt with was very friendly. We will definetly retur from scheduling the appointment to actually the service experience it was all great! everyone we dealt with was very friendly. We will definetly return for service More

The best experience of all time! I went in desiring to purchase my first car current year new. However my expectations exceeded my credit. Lol not worry because Vince Fiore and everyo I went in desiring to purchase my first car current year new. However my expectations exceeded my credit. Lol not worry because Vince Fiore and everyone at Napleton in Schererville were so helpful. They worked virgorously with the banks to find me an awesome car that didn’t require a co signer!!! Also Vince made it his business to encourage me on how to build my credit during the process. I felt at home. When we finally were approved for a vehicle 2 days later Vince came and picked me up from my home and brought me to the dealership! Best service from the best sales consultant HANDSDOWN!!! Thanks Vince and my new Napleton family! More