Napleton Volkswagen Springfield - Service Center

Great Service Friendly people and very professional. We were made to feel real welcome., and nobody put any pressure on us for anything. I would buy my next car fro Friendly people and very professional. We were made to feel real welcome., and nobody put any pressure on us for anything. I would buy my next car from Napletons More

Service of car The service team was very polite and professional. They made sure my issues were resolved quickly. I appreciated their attentiveness to detail and t The service team was very polite and professional. They made sure my issues were resolved quickly. I appreciated their attentiveness to detail and to the issue I was experiencing. They exceeded my expectations and it was very refreshing to have a service team so willing to take care of things the right way. More

Napleton Autowerks Service These guys are great to works with and they do a great job. I trust them with my VW TDI and my Porsche 911 Turbo. These guys are great to works with and they do a great job. I trust them with my VW TDI and my Porsche 911 Turbo. More

Great work. Almost up to Porsche standards. Friendly staff and very helpful. Rec'd appropriate loaner, appt. time, and promptness. Service was excellent except they did not calibrate tire pressu Friendly staff and very helpful. Rec'd appropriate loaner, appt. time, and promptness. Service was excellent except they did not calibrate tire pressures as I would have liked after rotation tires. This sounds "catty" but just wasn't the upscale treatment and environment of other locations I've used. I do recommend and will use again - very good service location, just not quite full 5 stars More

excellent I love taking care of my car here everything is done properly and the customer service is the best I've ever had at dealership I love taking care of my car here everything is done properly and the customer service is the best I've ever had at dealership More

Great Service Very professional staff and service technicians. Was greeted promptly on arrival and Andrew explained what would be done. Service was performed as sta Very professional staff and service technicians. Was greeted promptly on arrival and Andrew explained what would be done. Service was performed as stated and car was washed and returned in great shape. Was offered a ride but I chose to wait for service. Highly recommend this service dept. More

People were nice, car is WEAK now... *EDITED* EDIT: IF YOUR CAR IS TUNED, AN ECU UPDATE WILL TURN THE CLOCK BACK TO STOCK... BE CAREFUL. NOBODY TOLD ME... MANAGER CALLED ME. COOL GUY. wil EDIT: IF YOUR CAR IS TUNED, AN ECU UPDATE WILL TURN THE CLOCK BACK TO STOCK... BE CAREFUL. NOBODY TOLD ME... MANAGER CALLED ME. COOL GUY. will update again after i have time to run a diagnostic. - Took my 2011 GTI in for a recall (nothing major, just a software update)... Tune up was done at 4:59 (They close at 5)... Note, it has had a lot of work done to it at PHP in Joplin... i.e... Stage 2 APR K04, downpipe, Godspeed intercooler, etc. I drive off of the lot and i have board lights on, one of which is the motor. My car is WEAK and slower than a 1.6 honda. My turbo gauge needle HAS NOT HIT 15 OR EVEN 10 POUNDS OF BOOST SINCE THEN... EVEN ON THE HIGHWAY. I was also given a quick inspection list where everything was checked as "does not need replaced"... This was a lie however because i KNOW for a fact my front (Porsche) brakes need changed on it. I have no way to prove my concern so whatever, sometimes you just take an asswhooping for taking your car in close to closing time when everyone just wants to leave. More

Great service and no pressure sales Scheduled a service appointment, and they were right on time. One of the few punctual experiences I’ve had at a dealership. Spent some time after that Scheduled a service appointment, and they were right on time. One of the few punctual experiences I’ve had at a dealership. Spent some time after that talking to J.R. who was super helpful. Wasn’t able to work out a deal that day, but he’s been nothing but a class act since keeping me updated with options all while never pressuring me to get something done. Again, not something I can say for many dealerships. Would recommend. More

Great Service on a used car bought there at Napelton and everyone we came in contact with was great. Service Advisor, Bruce and the transport driver we're Service on a used car bought there at Napelton and everyone we came in contact with was great. Service Advisor, Bruce and the transport driver we're especially helpful. Would definitely go back again. More

Best car ever ! So happy with my beetle Thanks for taking care of my car ! Only place I’ll take my beetle great price’s , friendly folks , & they wash her too Keep up the good work guys Thanks for taking care of my car ! Only place I’ll take my beetle great price’s , friendly folks , & they wash her too Keep up the good work guys & gals !! More