Napleton Volkswagen Springfield - Service Center

Proof is in the pudding I took in "an older Jetta" (about 10 years or so), with a minor electrical problem. And just to see if they were as great as advertised, I left a low I took in "an older Jetta" (about 10 years or so), with a minor electrical problem. And just to see if they were as great as advertised, I left a low tyre too. The appointment was not met by the service department, and the car stayed almost a week. To my surprise, nothing was said about the tyre. Now I had purposely left the correct VW OEM part in the box in the front passenger's seat with the "bad" part installed. The Service associate seemed experienced and knowledgeable at the onset. According to the service associate, the car needed around $1200 to "fix all the non-Volkswagon parts" and to replace the "non-compatible" parts. And that was just to start. At one point he told me there was "programming needed" on a simple part that was just some wire that was not connected to any sensors or intelligent circuits. I tried to explain that the component he was trying to "program" was not something that could be programmed. But he insisted... Just to confirm my knowledge of this car's systems, I contacted another VW dealer in another STATE (that I knew and trusted)!!! He confirmed that the component in question, could be changed in any parking lot, with simple hand tools, and the car would never know the difference!! Un-officially, I was told that the torque converter was about to explode, and it would be over $4,000.00 to replace it. And when I asked about a minor adjustment to an interior part, I was told that they had no body shop capabilities, and I would have to take my car elsewhere for any VW authorized body work. A week after taking my car into the shop, I was taken for $149 shop fee, $13.50 in "shop supplies", (from which there was no evidence of need or use), and sent on my merry way with the low tyre and the warning light still on. The shop never tried to install the correct part laying in the top of the box in the front passenger's seat. Had they, they would have found that everything (but the faulty horn), would have magically repaired itself! All-in-all, it was the worst case of customer service xxxx I have ever seen in my nearly 60 years in the auto industry!! I do NOT recommend this dealer to give an honest drink of water, let alone fix ANY CAR!! If you have a Mitsubishi or VW product and need service, TAKE IT ANYWHERE ELSE, and get better service. More

Great service and the staff is so friendly and knowledgeable. I would highly recommend them to anyone interested in buying a car or looking for service. knowledgeable. I would highly recommend them to anyone interested in buying a car or looking for service. More

Worst Auto Experience Ever If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and they still haven't found the problem. Finally, after having it for 3 weeks they suggested replacing the fuel relay. They charged me for the part and a diagnostic. It didn't fix the problem and now they are refusing to work on my car. This is the most incompetent and unprofessional business I've ever encountered. More

Failed to take responsibility for cross threading bolts When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but w When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but was not discovered until I had to return some months later to replace a faulty EPA filter. This factory warranty filter was serviced by the VW dealer in Frisco Texas and when the sub-frame was removed to replace the filter the cross threaded bolts were observed. I was told to fix this problem it would require a section of the main frame or the car to be replaced at a cost of $4,400. When I contacted the Springfield VW dealer, both the service manager, Derek, and the general manager, Drew, declined to take responsibility for the damage caused while in their shop. So now I am personally responsibility for this repair due to their refusal to make any attempt to make things right. More

Great service crew Bruce is great. He does everything he can to help. The service team does a great job in their work. I have never had a problem after a service appoint Bruce is great. He does everything he can to help. The service team does a great job in their work. I have never had a problem after a service appointment. More

Not satisfied I came in because my car was having a shuddering issue every time I slowed down. They replace the air flow system but the problem continue. I came bac I came in because my car was having a shuddering issue every time I slowed down. They replace the air flow system but the problem continue. I came back and sat there for 4+ hrs just to be told there is nothing to be found wrong. Came to a local shop in Texas and was told my transmission was about to died. How did they miss this?!?! After spending a good amount and nothing resolved. Customer service was good though. More

Outstanding Service I had service done on my Volkwagen CC Andrew in service was outstanding explained everything that was being done and gave me a timeline for this servi I had service done on my Volkwagen CC Andrew in service was outstanding explained everything that was being done and gave me a timeline for this service, kept in touch with me during and after. While there I also talked to Mike Kanowsky on purchasing a Porsche then Bill Hall in Finance. All of theses people are Highly Professional and I would recommend doing Business with them. More

good service Service writers are very friendly and helpful. Being a senior citizen I really appreciate free tire rotation on ladies wednesdays. The guys check t Service writers are very friendly and helpful. Being a senior citizen I really appreciate free tire rotation on ladies wednesdays. The guys check to see whats needed for the car and work with you about getting it done. More

Recall, oil change, window not going up, protective coating The service people treated me with respect and listened to me. The car was done on time. Everything I asked them to do was looked at. The service people treated me with respect and listened to me. The car was done on time. Everything I asked them to do was looked at. More

Excellent service! Mike McCormack is a fantastic service advisor! Always keeps me up to date with my car and how the service is going. Very easy to get along with and I Mike McCormack is a fantastic service advisor! Always keeps me up to date with my car and how the service is going. Very easy to get along with and I trust his judgment as it relates to my Porsche. He’s going to keep it in tip top condition! More