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Napleton Autowerks Missouri

Springfield, MO

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304 Reviews
We are proud to be the #1 VW volume dealership in the Midwest from Tulsa, Oklahoma and Wichita, Kansas to Joplin, Mt. Vernon, Springfield, Branson, St Louis, and Lebanon, Missouri. Our goal is to provided you, the online car shopper a convenient car buying experience by providing the necessary information combined with quality service to help you make an educated, informed buying decision. You will find it convenient to get your oil changed from the BEST AUTOMOTIVE SERVICE DEPARTMENT in the Springfield area by our Volkswagen Manufacturer Certified Technicians that uses only GENUINE VOLKSWAGEN PARTS from our fully stocked PARTS DEPARTMENT. If you have questions, concerns or are an advertiser looking to reach someone at Volkswagen Springfield, please contact Jeff Larsen, Director of Business Development and Internet Marketing for the Hunt Automotive Group.
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3508 E Division St

Springfield, MO

65802

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Showing 304 reviews

July 10, 2018

Check him out He was very helpful and professional. Buying a vehicle is a big investment and he makes it less stressful and makes the process go very smooth. More

by Gage5257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Butts
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2018

Josh was awesome Josh was amazing. He answered all .y questions, was very knowledgeable, and helped me purchase the best car for my lifestyle and family. My experien More

by Freak222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Butts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Zemcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2018

Service Today is 8 June 2018 and my VW entered the shop on 5 June for a 9 hour job. The explanation I get is they only have one set of tools. I only have one More

by Robert Krause
Recommend Dealer
No
Employees Worked With
Unknown
Jun 28, 2018 -

Napleton Autowerks Missouri responded

Robert, We appreciate the feedback as we are always looking to improve the customer experience. It is unfortunate that the specialty tools needed to work on your vehicle were in use on another vehicle that was in for repairs at the time. Please give us the opportunity to make up for it in the future. If you need anything else please ask directly for our service director. His name is Derrick and he will be glad to help. Thank you, Napleton Management Team.

March 20, 2018

great job, great service, great service writer. I would recommend this Voltswagen dealer to anyone. We went in for a lube, oil and filter and had the pleasure of meeting one of your service member More

by rttuck184
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Horton
March 20, 2018

Great service I had an appointment for 8 AM and, because I was waiting, was told it would take about 2 hours It was completed within that time frame. Waiting room More

by Maui9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mattchen and Travis Osborne
March 11, 2018

The service department is always good I know they are very expensive comparatively so a lot of local people go out of town but I would rather not deal with that and I like working with Ste More

by sydv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
March 05, 2018

Great Service Department Really Impressed. I have been using Napleton Volkswagen of Springfield for several years. They are currently servicing all our family's vehicles. Fro More

by Jordan Blunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve (in service)
February 25, 2018

Maintenance Service I bought my VW Jetta here in 2007, and have been using them to service my car ever since. I haven't had any major issues with my vehicle, because I b More

by Drum Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Zemcik
February 20, 2018

car service ive never meant a nicer man than steve, he is like family, and cares about the customer, and explains everything, i would not take my jetta anywhere e More

by carla driggers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve Z
February 19, 2018

courteous service I've used this service facility for the nine years I've owned my Jetta. The staff are consistently nice and do a great job of explaining maintenance i More

by Jetta_Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Zemcik