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Napleton Autowerks Missouri
Springfield, MO
303 Reviews
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Showing 303 reviews
January 26, 2019
Got a Bug! I would definitely recommend this dealership, especially when looking for someone knowledgeable about imports. Josh B was amazing to work with and fun I would definitely recommend this dealership, especially when looking for someone knowledgeable about imports. Josh B was amazing to work with and fun to chat with. Bill in finance got us handled in a timely fashion and was a joy to work with as well. More
by Fred B
Employees Worked With
Bill Hall, Josh Butts
January 24, 2019
Relieable VW Service Staff was great and courteous. I went to Napleton VW to keep everything OEM in my wifes 16 Jetta. They took their time to make sure my coolant service Staff was great and courteous. I went to Napleton VW to keep everything OEM in my wifes 16 Jetta. They took their time to make sure my coolant service was thoroughly done. The courtesy car wash was great! I also truly appreciate the military discount on the service. You can never go wrong with OEM, the engineers know what they are doing. More
by Michael.j.hernandez212
Verified CustomerEmployees Worked With
Michael McCormack
January 24, 2019
Happy Overall I came in for a test drive but left with a great Jetta SportWagen. I am very satisfied. Ron was very honest with me and gave me a great deal. I would I came in for a test drive but left with a great Jetta SportWagen. I am very satisfied. Ron was very honest with me and gave me a great deal. I would go back to Napelton again. More
by hartzlern
Employees Worked With
Bill Hall, Ron Jones, Michael McCormack
January 23, 2019
Fast, good customer service. I bought my car here and they have been awesome with all of it. The service is Great and its so easy to get things done as needed. I'm very Happy and I bought my car here and they have been awesome with all of it. The service is Great and its so easy to get things done as needed. I'm very Happy and will continue to take my car here!! More
by rlaebh
Employees Worked With
Justin Horning, Bill Hall, JR Johnston, Steve Zemcik, Jacob Riess
January 23, 2019
Great car buying experience...so we thought Rob went above and beyond to get us the best deal he could on a used car for our daughter. The thermostat went out a couple days after buying and Ron Rob went above and beyond to get us the best deal he could on a used car for our daughter. The thermostat went out a couple days after buying and Ron made sure it was taken care of even though we bought “as is”. EDIT- car continued to overheat, was taken to their service department 4 times in first 30 days. Was told to take to Corwin Dodge so the “experts” could diagnose. Was finally told it needed engine replaced due to warped heads. Napleton did put an engine in it that had 38,000 more miles than the one in it saying was all they could find (not true, Corwin found one with 20,000 more than original).. Was told we could not return car because it had been more than 90 days, even thought it was in the shop for more than 60 of the first 90 days. Either the engine had to be replaced due to incompetence of their service department not properly diagnosing/fixing problem or they sold a car with bad engine, I feel service department didn’t properly fix, considering other issues we had with them putting in the engine and leaving tools in the engine, not putting shield on correctly, and damaging other parts that Corwin Dodge fixed on Napleton’s dime. I would NOT recommend them and DEFINITELY do not use their service department unless you want ripped off and more damage done to your car! More
by MAMMAWOLF32
Employees Worked With
Justin Horning, Bill Hall, Ron Jones, Michael McCormack, Curtis Sanders
January 22, 2019
Tire replaced I am so grateful for the finance department. Their foresight saved me big. I bought the tire and wheel package. It was of great benefit. Thanks bill. I am so grateful for the finance department. Their foresight saved me big. I bought the tire and wheel package. It was of great benefit. Thanks bill. More
by missimmahoot
Employees Worked With
Bill Hall
January 20, 2019
Exceptional experience Went to the dealership to look at some bigger car to upgrade to because of family needs. Ended up walking away with a dream car that was refined and p Went to the dealership to look at some bigger car to upgrade to because of family needs. Ended up walking away with a dream car that was refined and perfect for pickup kids or hitting the track on weekends. Could not have been more pleased with how I was treated. Everyone at the dealership is straight forward and honest, a rare trait these days. More
by midnightninja90
Employees Worked With
Bill Hall, Duane Bliss, Jacob Riess
January 17, 2019
Got induction service for my engine They are nice to wash my car on Ladies day. I like the salesman (Ron Jones) that we dealt with when we bought the car. He always speaks when I come in They are nice to wash my car on Ladies day. I like the salesman (Ron Jones) that we dealt with when we bought the car. He always speaks when I come in. The service men are friendly & hslpful More
by Jan
Employees Worked With
I dont' know the service man's name.
January 17, 2019
True Professionals At Their Best!! Great Experience! Very professional and team player with an awesome care factor for all your customers. INTEGRITY (Ron Jones' Motto), RESPECT, Great Experience! Very professional and team player with an awesome care factor for all your customers. INTEGRITY (Ron Jones' Motto), RESPECT, EXCEPTIONAL CUSTOMER SERVICE are the words that come to mind and best describe my recent experience with this establishment. No pushy sales person, No pressure, and No gimmicks on pricing. Thank you for the exceptional customer service provided when we first stepped foot onto Napleton VW. Ron Jones was outstanding to deal with and couldn't be happier with our purchase. Along with a business atmosphere where a hand shake still exists and means something, and pride in ownership is apparent and demonstrated. Outstanding service! Bill was very accommodating and communication was great, he answered all my questions. More
by Chamora2008
Employees Worked With
Bill Hall, Ron Jones
January 16, 2019
2015 Malibu Was an awesome experience. Very proficient and informative personnel and staff at all times with a great sense of humor. Met at front door and was im Was an awesome experience. Very proficient and informative personnel and staff at all times with a great sense of humor. Met at front door and was immediately was taken care of. Many thanks to all. More
by ellenejemes
Employees Worked With
Justin Horning, Bill Hall, Jacob Riess
